4 of 4 Contract Customer Service Jobs in the Thames Valley

IT Service Management Analyst/Service Manager IR35: In Scope Location: 1 or 2 days per week onsite, local office Duration: 5 months Our very large public sector client seeks a generalist Service Management/Service Manager profile to assist with Operational Resilience, Service Continuity … of services and the population of data and strategy from the recommendations of a recent audit. Looking at the impact of a high priority service disruption and the resulting triage, whilst looking back to date on a CMDB. Recommending actions from an audit. Service data access Mapping of … services Service data access Establishing a mechanism for storing service data Problem management - Build out Major incident management - Build out Ensuring data is accurate to be transferred to service management | IT operations management | customer service management. Nice to have: Playbook experience - delivering Major Incident Management more »

Applications Supervisor . As Applications Supervisor you will be required to motivate, train and plan resource in order to deliver a streamlined and positive customer service experience for our key stakeholders. The Applications Supervisor will be responsible for maintaining a reputation for excellence by providing a first-class … service and ensuring the team delivers accurate and right first time information to all enquirers in line with department targets. The team are highly motivated in processing membership applications for students and members from other professional bodies. Benefits for an Applications Supervisor 35-hour week Hybrid working after training … and right first time response within the team through internal knowledge bank and web resources. Plan and organise workload and resource to deliver excellent service across all channels Key skills for an Applications Supervisor Exceptional customer service skills and proven experience in resolving complaints Strong IT skills more »

changes. You will be responsible for the management of a personal call queues, ensuring support services meet stated SLAs, provide updates and ensure ongoing customer/end user communication is maintained. You will be responsible for the resolution of tickets and calls ranging from simple password resets to complex … accounts for leavers, movers and joiners Active Directory updates and changes Creation/updating of supporting processes and or knowledge base articles Involvement in service transition activities Maintaining cover for Technical Desk at all times Essential skills: SC clearance Knowledge of MS Cloud, Azure, O365 fundamentals Active Directory administration … Use of ITSM toolsets Strong Customer service skills, both written and verbal Understanding of ITIL Strong attention to detail Available immediately Please apply with CV. more »

business benefits; contributing to the continual improvement of a HR & Payroll system that enables a high-quality user experience, supports a robust people management service, & effective reporting; business requirement analysis to prioritise planned improvements; systems support; system training; supporting the redesign of business process; leading on small projects; and … will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. This contract is offered on a remote basis and inside of IR35. If this role describes you, then please apply without delay for more »