1 to 1 of 1 Contract Customer Engagement Jobs in Tyne and Wear

on an initial 3 month contract. The role will guide and coach the organisation through a period of transformational change in relation to their customer service through cutting edge AI technologies. They are committed to enhancing customer satisfaction by providing seamless interactions that helps their customers find or … our contact transformation strategy. You will play a pivotal role in leading and guiding us to craft intuitive and engaging conversational experiences that prioritize customer satisfaction and streamline customer interactions. Your primary focus will be on laying the foundations, operational practices and governance for us to efficiently route … customers based on their intent, leveraging advanced AI capabilities to optimize self-service options, and continuously improving our conversational systems to meet evolving customer needs. AI Chat & Conversational Specialist (3 Month Contract) - Requirements Bachelor's degree in Computer Science, Human-Computer Interaction, Linguistics, or a related field. Or professional more »