Coventry, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Adecco
such ICT equipment conforms to the appropriate safety standards ** As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices. ** Utilising resources effectively and efficiently to achieve a quality service for the organisation ** Support and supervise more junior more »
Gloucestershire Health and Care NHS Foundation Trust
assign call to the appropriate team. To deal with all calls received and ensure they are recorded and dealt with appropriately and within agreed SLA's. About us At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim more »
Telecommunications in a broad and complex network and security environment. Experience of working in a service management focused environment maintaining service in line with SLA's. Desirable Experience of ICT service provision in a health care setting. Technical understanding of CISCO network and security systems. Technical understanding of CISCO WIFI more »
Hardware Suppor t Windows 10 laptop/Desktop ChromeOS devices Mobile phones Excellent customer service skills Excellent telephone manner Working within agreed timelines and SLA's Owning and managing support requests through to resolution Working within a team in a demanding environment Working knowledge of Service Desk tools QUALIFICATIONS *Applicable more »
Belfast, City of Belfast, County Antrim, United Kingdom
Click Digital
external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »
Leamington Spa, Warwickshire, Royal Leamington Spa, United Kingdom
Polar Recruitment Services
to software, hardware and networks on a variety of products including laptops, desktops and mobile devices. Duties include Software deployment Handle customers inline with SLA and escalate if needed Provide hardware\software break fix support across a range of devices Provide efficiency recommendations when immediate problems arise Security Cleared Deskside more »
configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set servicelevel agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically more »
external customers to ensure consistent experience * Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution * Ensure Department/Contract meets SLA performance targets * Maintain and improve customer satisfaction levels * Understand and adhere to policies and procedures * Keep skills up to date with IT industry standards as more »
model - ServiceNow Adapt ITSM best practice focused on value and solving current business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and supplier alignment). Implement a Service Management Office. Work alongside and support the development of the authorities Change Management capability. Write more »
line) either in person or remotely. Escalate issues in line with company processes to ensure customer demands are met. Ensure Department/Contract meets SLA performance targets Supporting Dell kit, docking stations, keyboards, mice Windows 10/11 environment MS Outlook & Office 2016 Software Installation & some App support that comes more »
configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set servicelevel agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »
Excellent standard of written English Good time management, customer focused skills Ability to work on own initiative and as part of a team to SLA deadlines Ability to plan, agree, schedule, document and implement changes using a structured change control process Ability to follow instructions and work unsupervised Logical, methodical more »
to influence senior stakeholders. Experience of service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience If you are interested in finding out more regarding this Service Architect contact role more »
support (second line support) for the installation and maintenance of system software, including operating systems and office automation products. Strive to meet and exceed SLA performance targets. Assist in providing technical support for specialist areas such as networks, servers, information integration, and web solutions. Deliver technical services remotely or on more »
manage best in class client success and strict adherence to payment requirements and deadlines. Main Responsibilities: Maintain all required departmental/management KPI and SLA reporting accurately and timely. Own partner charging sheet reconciliation Maintaining accurate and timely data on CRM system New client contract maintenance and onboarding data for more »
requirements. Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet servicelevel requirements. Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »
Be experienced/certificated in the break-fix support of product ranges to respond to in-warranty & out-of-warranty support calls. Understand contracted SLA's and ensure processes and OLAs are met. Provide 1st line support for installed third party hardware and raise support calls where applicable. Monitor progress more »
Be experienced/certificated in the break-fix support of product ranges to respond to in-warranty & out-of-warranty support calls. Understand contracted SLA's and ensure processes and OLAs are met. Provide 1st line support for installed third party hardware and raise support calls where applicable. Monitor progress more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Morrison Data Services
ensure accurate and timely invoicing to our clients. Be tenacious & strong-willed to conclude investigations quickly. Carry out daily inbox management in line with SLA requirements. Be able to effectively follow escalation processes when appropriate. Prioritise daily workload to ensure SLAs are successfully achieved. Ensure daily reporting, including analysis and more »
requirements. * Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. * Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet servicelevel requirements. * Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Inchcape Retail Limited
IT Hardware and Software specifications in line with the business needs, including a technical view on upcoming technology. Experience of managing 3rd party vendors, SLA management, invoicing, and billing queries Self-driven with the ability to identify and drive their own objectives and initiatives with minimum of guidance. Possess the more »
minimising impacts to citizens and stakeholders. Taking a lead role in their identified area to maintaining excellent stakeholder andsupplier relationships, alongside effective performance to SLA Provide leadership, direction, management, and development to the team. To provide expert advice and act as identified area lead to deliver effective business systems to more »
condition and maintain accurate maintenance records. Ensure financial controls and departmental systems and processes are followed. Engineering Manager Key Responsibilities: Evaluate contractor performance against SLA's, conduct regular contractor reviews with detailed records of meetings. Effectively manage resources for the repair and maintenance of site services, buildings and contract machinery. more »
delivery speed for a marketing channel. * Performance Measurement: * CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we're looking for: * Experience working in a role in digital marketing, ideally in a company operating at a global scale and working more »
North Cumbria Integrated Care NHS Foundation Trust
Job summary IT Support Technician Permanent, Band 5 - 37.5hr Love diagnosing and solving complex IT problems for others? Interested in continuing your IT career within the NHS? Would you enjoy being part of a team who are involved in implementing more »
