1 to 25 of 49 Contract Service Management Jobs in the UK

Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service Designer … will be tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL- Essential … Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within Education or public more »

IT Service Manager - Inside IR35 Contracting Authority : MOD Contract Term : 12 Months, Location : Remote, Occasional workshops/meetings, Corsham Note: SC Clearance is an essential requirement for this role, (as a minimum you will need to eligible for SC) Ideally Security Cleared to SC Level as a Senior IT … Service Manager, you will be responsible for implementing the vision and strategy for service management. Supporting the IT service management lead in Foundry this role will be ensuring service management processes are captured and matured to align with the DD Service Management Framework. Assisting in defining and reporting on service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. This post's primary purpose as well as supporting the IT service management lead in ensuring service management processes are captured and matured more »

Job Title: Delivery Manager - Transforming Service Management Location: Exeter, United Kingdom Contract Duration: 3 months Type: Hybrid (On-site and Remote) Rate: £500/day AN ACTIVE SC CLEARANCE IS REQUIRED FOR THIS ROLE About Us: We are seeking a dynamic and experienced Delivery Manager to lead the … day-to-day delivery of the "Transforming Service Management" strategic action for our government client in Exeter. This critical role will be instrumental in driving forward a multi-year programme of work, collaborating closely with Senior Stakeholders and a dedicated team of service management professionals. Responsibilities … Lead the day-to-day delivery of the "Transforming Service Management" strategic action. Establish and maintain governance frameworks and adaptive cadence for effective delivery. Drive knowledge sharing opportunities to empower existing employees. Focus on enhancing Service Management Practices (ITIL V4/IT4IT), Data Governance/Management more »

Venesky-Browns client, a public sector organisation in Cardiff, is currently looking to recruit a Senior Service Desk Analyst for an initial 6 month contract with potential to extend on a rate of £131/day Inside IR35. This role will be a hybrid of working at home and … in the office. Responsibilities: - Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLAs, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for analysis. - To work with the Service Desk Team Leader to review incidents and problems and develop service improvement plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation for service reviews with more »

Senior Service Designer - £650 -£700 per day - Inside IR35 - Hybrid working, 2 days a week on site near Slough - 6 Months initial contract. My client, a leading supplier to the Nuclear energy industry, is seeking a highly skilled Senior Service Designer with a strong background in ITIL service management to join their Digital Workplace Programme. The successful candidate will play a key role in designing and developing service management processes that align with the ITIL framework, ensuring their IT services meet business needs in a cost-effective, resilient, and reliable manner. Responsibilities and Duties … accordance with ITIL guidelines for the Digital Workplace Programme. Collaborate with IT architects, project managers, and other stakeholders to ensure a comprehensive approach to service design. Develop a modern workplace service that empowers colleagues while maintaining appropriate oversight and compliance in a highly regulated, multi-national environment. Create more »

a central government organisation based in the South West. The post holder will be responsible for the day-to-day delivery of the Transforming Service Management strategic action alongside a team of service management professionals and senior stakeholders. Daily rate: £390 - £500 Inside IR35 Working pattern … and opportunity for knowledge share to existing employees for effective delivery of a critical multi-year programme of work. Focusing on the following areas: Service Management Practices Data Governance/Management Common Service Data model - ServiceNow Adapt ITSM best practice focused on value and solving current … business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and supplier alignment). Implement a Service Management Office. Work alongside and support the development of the authorities Change Management capability. Write or input into business cases and communicate business more »

days per week onsite) 6 months (Inside IR35) £530 p/d Are you an experienced BI Developer with a knack for problem management and proactive problem solving? My client is looking for a skilled professional to join their team, supporting the problem management team with your expertise … in predictive analysis. Your strong background in Service Management or Problem Management, coupled with proficiency in utilising ServiceNow for data analysis and reporting, will be crucial in this role. Responsibilities: Design, develop, and maintain BI solutions using ServiceNow, Power BI, and Qlik Sense. Develop and deploy dashboards … reliability. Develop and execute complex queries to extract and manipulate data. Ensure data security and compliance with relevant policies and regulations. Support the problem management team by using Qlik Sense for predictive analysis. Develop a predictive analysis-based problem management dashboard using Power BI, with ServiceNow as the more »

Service Transition Manager 12 months London - x2 days onsite Active SC security clearance required £460 per day inside ir35 Role overview: Excellent opportunity to work on a high profile account and make a valuable contribution in uplifting the capability of the client's Service Management Team. You … setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and/or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment. Essential skills: ** Must be a … UK National with minimum 5 years residency ** Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. ITIL Certification and ITIL Service Transition-certified (Nice to Have). Experience in Service Management concepts more »

Role: IT Service Architect Day rate: £650 pd - £700 pd (Inside IR35) Duration: 3 - 6 months Location: Remote working with 1 day per week onsite in Warwickshire We are currently recruiting for an accomplished IT Service Architect on a contract basis for a large scale financial services organisation … technologies to align with enterprise models and capabilities. You will be able to demonstrate significant experience in IT architecture, with knowledge of Application Portfolio Management, IT Operations, Service Management, Security, systems, processes, and best practice whilst having a broad experience across all aspects of IT Infrastructure and … service. Skills, knowledge and experience required for the role: Extensive experience in IT Service Management Architecture & Design ServiceNow Configuration and Asset Management Six Rs application portfolio assessment IT Service Discovery Tooling and dependency mapping Migration experience - Ideally experience of migrating services in to Cloud. TOGAF ITIL more »

Project manager - Service Workstream Project Manager/Service Project Manager/Service Consultant/Infrastructure Change/Service Management/TOM/Target Operating Model/IT Rollout/IT Implementation/Infrastructure/Stakeholder Management/6 month contract, £550 - £650 per day … Inside IR35. One of our leading clients is looking to recruit a Project Manager with Service Management and TOM experience. This role is focused on people impact and the operating model when the service has gone to BAU. Location - Warwickshire/Remote (approx. 1 day per week … in Warwickshire) Duration - 6 month contract Day Rate - £550 - £650 per day Inside IR35 Experience: Experience in service management/operating model/TOM Experience working on large projects/programmes managing the business change elements - ideally IT/Rollout/Infrastructure/Networks/Telephony but not more »

the job The post holder will be responsible for managing a range of ICT Infrastructure and data networks provided by both internal and external service providers to support the NHSCFA ICT Strategy, including the implementation, management, and on-going support. The role holder will use specialist technical and … the day-to-day operational activities and relationship between the ICT function and business areas, ensuring a unified approach covering the full lifecycle of service delivery from the initial service design to service decommission. About us We have offices based in Coventry, Newcastle and London and offer … provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service delivery more »

the job The post holder will be responsible for managing a range of ICT Infrastructure and data networks provided by both internal and external service providers to support the NHSCFA ICT Strategy, including the implementation, management, and on-going support. The role holder will use specialist technical and … the day-to-day operational activities and relationship between the ICT function and business areas, ensuring a unified approach covering the full lifecycle of service delivery from the initial service design to service decommission. About us We have offices based in Coventry, Newcastle and London and offer … provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service delivery more »

the job The post holder will be responsible for managing a range of ICT Infrastructure and data networks provided by both internal and external service providers to support the NHSCFA ICT Strategy, including the implementation, management, and on-going support. The role holder will use specialist technical and … the day-to-day operational activities and relationship between the ICT function and business areas, ensuring a unified approach covering the full lifecycle of service delivery from the initial service design to service decommission. About us We have offices based in Coventry, Newcastle and London and offer … provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service delivery more »

Service Design and Transition Manager 3 - 6 month contract (may extend further) - Remote with monthly meeting in London - £540 (inside IR35) We're on the lookout for an experienced Service Design and Transition Manager to play a lead role in planning and organising people, infrastructure, communication and material … components of a service to improve its quality and the interaction between the Technology function and business customers. We're looking for someone who has worked as a Service Design & Transition Manager within a large global and complex organisation with experience of working with outsourced suppliers and designing … support models across Digital, Cloud, Infrastructure, EUC and ideally SAP. What will you do: Impact assessment, Service Design Documentation, including Service Design, Support Model and Support Model on a Page The regular review and amendment of all process documentation Ensuring service acceptance criteria at each stage of more »

considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment* The Trust's IT and Clinical Systems Service Desk coordinates the allocation and escalation of all non-resolved incidents and service requests to specialist IT/Clinical support and third-party … IT system and service suppliers. It also procures hardware and software to support the organisation. This role is to be part of the IT community support team which is part of the wider Support team in its day to day operations providing a high-quality IT Service, which … for all staff within GHC. The role requires travelling to various sites across Gloucestershire to provide support to clinical and administrative staff. The support service provides a customer facing service to resolve customers' day to day technology queries, resolve issues and manage incidents, problems, service requests through more »

on site Job Requirements: Ensure stability and resiliency across the Connect technology production estate by the creation by embedding central processes and Digital level Service Management controls. Manage the Digital Service Management team, looking for opportunities for automation and innovation. Ensure the day to day running … support activities is efficient and minimizes disruption to customers and clients. The development and presentation of key KPI and KCIs to drive governance across Service Management practices which will help identify themes and read across activities to drive down incidents and increase stability. Chair and manage incident review … meetings, data governance reviews sessions and production reviews with key business stakeholders. Manage and be accountable for a global team of Service Quality managers/Release Managers ensuring best in class service is provided in line with ITIL principles. Ensure that high quality production metrics are delivered to more »

We're looking for a Service Architect to join one of our public sector clients. For full details, please apply here. Length: 3 months + possible 6 months extension Rate: up to £600 per day Ir35 status: Inside ir35 Location: National, hybrid Active SC Clearance required As a Service Architect you will have : Detailed knowledge of Service Management concepts and techniques A strong operational understanding of service supply chains Working to tight timescales within a team environment Ability to lead teams both virtual and co-located. Ability to influence senior stakeholders. Experience of service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience If you are interested in finding out more regarding this Service Architect contact role, please apply more »

on Microsoft Office applications, and excellent powerpoint and written communication skills. The Role The purpose of the role is to be responsible for the management of Change activity on the clients Production systems. This will involve working with key stakeholders including Communications Service Providers (CSPs), trusted Service Providers (TSPs), Data Service Providers (DSPs), Internal teams, and Industry Partners. Skills You will have excellent interpersonal and communication skills (oral and written) and be confident in dealing with stakeholder management and communications. You will be required to have excellent process and project management experience. Responsibilities … with the Data and Core Operations teams with the ability to determine root causes for customer success or failure and drive proactive requirements for service enhancement and development as needed. Effective management and response to customer concerns to maintain and develop good customer relationships. Requirements: ITILv3 qualified (or more »

Job Title: Service Desk Analyst Location: Portsmouth Salary: £25-£30 P/h Key Skills: Unix, Linux, Windows OS, Active Directory, Tivoli, SolarWinds, Zabbiz, Networking, Firewalls, Service Desk Are you a tech-savvy professional with a passion for solving complex IT challenges? A global leader in aerospace, defence … and security, is seeking a dynamic and dedicated Service Desk Analyst to join their innovative team. In this critical role, you will be the first line of support for our cutting-edge technologies, ensuring seamless operation and exceptional user experiences. If you thrive in a fast-paced environment and … have a knack for troubleshooting and customer service, we want to hear from you. Join our client, where your expertise will contribute to groundbreaking advancements and secure the future. The Role: So, what will you be doing as a Service Desk Analyst ? Collaborating closely with team members to more »

FIXED TERM FOR 12 MONTHS TO MEET THE NEEDS OF THE SERVICE. Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The … part of the ICT Network Team and Technical Services Team. You will provide support to maintain the security, integrity and availability of ABUHB telecommunications service which provide core clinical services. The post holder will provide support for the ICT Network Systems Team Leader in relation to tasks such as … and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing more »

Email organisations including but not limited to MS Exchange technologies, preferably in a secure environment. + Current SC Clearance Wintel Engineer The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software components of the NSoIT(D) solution and development environment. The target … WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills … performance, cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new more »

We are looking for an experienced Security Service Architect, with 5+ years of relevant experience and experience working in an IT consultancy environment. The role will suit an ambitious individual with experience working with government departments, agencies and public bodies, we will consider candidates from other sectors. This role … will require travel to client site approx 1-2 days a week. Responsibilities and Experience: To provide service architect and design functions to support the continued growth of our secure managed services and cloud and security business. Manage the design of IT Service Management services, management framework including processes, service level agreements and service operations. Previous experience to produce a strategy creation and project plans. Proficiency in Information Security principles, network management. Experience within directory services such as Active Directory, and Azure AD. Experience operating cloud environments AWS/Azure Qualifications: Cyber/ more »

with the following skills/experience: Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence. In-depth Jira, Jira Service Management, Confluence configuration and workflow changes. Experience of upgrading Atlassian Data Centre configurations and resilient infrastructure. Knowledge of Atlassian architecture, focusing on JIRA … Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes. Knowledge of using Jira REST API or other REST based web services. (Desirable) Experience of Linux server support and configuration as well as command line troubleshooting utilities. (Desirable more »

delivering clear and concise information. Utilize FinOps tooling products to optimize cloud spending and resource management. Collaborate with cross-functional teams, including Finance, Procurement, Service Management, and Technology. Skills, Knowledge & Experience: Proven experience in establishing and embedding FinOps practices. Strong written and verbal communication skills at the Senior … of Azure cloud services and billing semantics. Experience working in regulated environments. Familiarity with the key drivers, concepts, and terminology used by Finance, Procurement, Service Management, and Technology teams. Proven ability to thrive in a fast-paced environment, managing multiple initiatives simultaneously. Please apply if it's of more »

REQUIRED: SERVICE TRANSITION MANAGER LOCATION: REMOTE DURATION: 6 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE Required skills: Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. - ITIL Certification and ITIL Service Transition-certified (Nice … to Have). - Experience in Service Management concepts and ability to apply these in a Service Transition context. - Experience of Service Acceptance Criteria. - Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. - Experience working in a client facing role and more »