1 to 14 of 14 Permanent Customer Service Jobs in Bridgend

Job Title: ICT Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £33,915.00 - £39,036.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part of … of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a skilled and motivated Service Delivery Analyst to join our dynamic ICT Customer Services Team. You will supervise a team of service desk agents, providing direction, support … and guidance to ensure the effective delivery of ICT services. You will be passionate about Customer Services and play an integral role in the delivery of technical solutions to our user base. Responsibilities: Oversee the timely resolution of ICT incidents and service requests, ensuring that they are appropriately more »

Job Title: ICT Senior Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £38,007.00 - £43,098.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 13:00 Are you looking for your next career step? Do you want to be a part … are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. … period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking an experienced Senior Service Delivery Analyst to join our ICT Department at South Wales Police working within a Problem Co-Ordination role within the ICT Service Desk. more »

Job Title: ICT Service Desk Agent Location: South Wales Police Headquarters, Bridgend, Wales Salary: £24,921 - £29,874 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part of … there has never been a better time to join! The Role: We are seeking a problem solver with excellent communication skills to join our Service Desk. As a Service Desk Agent you will be responsible for providing first line technical support to the 5000+ Officers and Staff across … at least GCSE A-C Level, including Maths and English, or be able to demonstrate equivalent skills and abilities. Proven experience as an ICT Service Desk Agent or in a similar role. Must be proficient in Microsoft Office applications and demonstrate an understanding of their use within an organisational more »

Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: 40 Hours Per Week. Days required will be 5 days per week out of Monday to Sunday, with some weekend working required. 8 Hours Per day … sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience … client and passing it through to the engineering team. Key Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Troubleshoot and resolve software and more »

2nd or 3rd line technical support engineer(our client are hiring for multiple positions at both levels) - resolving escalated queries efficiently, maintain top-tier customer service, manage customer documentation meticulously, and adhere to service management principles. Technologies you’ll work with include: HPE server/SAN more »

and Experience Required: Previous experience supporting 1st line fixes in an ITIL setting. Strong knowledge of Active Directory and virtualisation technologies, including Citrix. Demonstrable customer service focus and excellent communication skills. Ability to prioritise and manage multiple tasks and deadlines. A keen eye for detail and dedication to more »

The overall purpose of the Service Desk Analyst role is to help make sure we have the IT infrastructure, hardware and support we need to deliver a great service to our customers, by providing excellent 1st and 2nd line support to colleagues, working closely with the team and … and repair of local and remote computers, password resets, application, network and telephony issues, call logging and resolution for our customers; Manage incidents and service requests, using your technical skills to resolve as many as possible at the first point of contact and keep clear and consistent records; Work … and Guilds or ITIL certificate (or equivalent) or be prepared to work towards one. Experience Experience providing an excellent 1st and 2nd line support service would be desirable; Experience supporting a range of systems and technologies desirable, including some of the the following: Windows, Chrome and Android device management more »

business. Your responsibilities will include but not be limited to: Visiting sites and identifying the issue then repairing in a timely, professional manner. Increasing customer portfolio Maintaining your mobile workshop is kept stocked. To apply you MUST have or hold: Must have hydraulic experience and understanding. Positive Can do … attitude Mechanically minded Able to work in a fast-paced environment Basic general knowledge of hydraulic components. Full UK drivers license Fantastic level of customer service, being professional at all times. This is the perfect role for someone looking to take a step into mobile hydraulics and with more »

job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role. more »

and maintain the organisations voice infrastructure. You will provide the technical resources necessary to support business continuity for a 24/7 emergency policing service and its external partners & you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to … or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support Services, Customer Support, Customer Services, Remote Support would be a prime candidate of this role. more »

or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support Services, Customer Support, Customer Services, Remote Support, Business Support, Business Support Manager, Team Manager, Team would be a prime more »

of the Collection and Delivery Manager is to lead and manage the collections and deliveries in an efficient manner that ensures we deliver Great service to our Customers every time. The Collection and Delivery Manager is also responsible for the effective management of all service delivery partners and … PAYE drivers ensuring high quality performance is delivered. Key to this the Collection and Delivery Manager is to manage the Service Centre and its satellites (if applicable) in the day to day collection and delivery network. Essential Criteria: Proven record of delivering great service to Customers and managing … on-going Customer relationships. Experience of managing a diverse workforce including sub- contractors, self- employed drivers and PAYE drivers. Experience of managing direct cost budget. Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base. Always maintain a calm and rational presence, even when in more »

Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, IT Systems Engineer, IT Engineer, Senior Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Senior IT Engineer may also be considered for this role. more »

network infrastructure. The ICT Senior Engineer - Networks will provide the technical resources necessary to support business continuity for a 24/7 emergency policing service and its external partners. Responsibilities: Implement network security including firewall configurations, intrusion detection/prevention systems, and access control lists To maintain the network … Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Network Engineer, IT Networks Technician, IT, Customer Services may also be considered for this role. more »