provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The primary objective of the IT Service Desk is to ensure … to ensure tasks are executed with precision, accuracy, and cost-efficiency. Proactively identify and address trends related to Service Management to enhance the overall user experience. Maintain and support the IT hardware and software desktop environment. Have a strong focus on continual service improvement. Assist in the development of … Service Desk processes, policies, and documentation. Experience, Knowledge & Skills: GCSE Maths and English (or equivalent) Awareness of ITIL processes and other industry standards & best practices. Knowledge of computer hardware systems. Familiarity with general operating systems and Office software. Technical Support/Problem Solving, incident management & request fulfilment skills Microsoft more »
Permanent CRM Executive for a global FMCG brand Location: Near Chester Salary: Up to £35k, Plus Great Benefits! Please apply if you have extensive experience within CRM, this is a great opportunity to work for a successful brand! Key Responsibilities: Expert in email campaign … development, testing, scheduling, deployment, and monitoring email campaigns Apply knowledge of best practice ecommerce techniques, campaign selection and personalisation Coordinate with the wider marketing, UX and design teams to align strategy Skills Required: Expert in using data and analytics to get best results Vast experience with A/B … testing, Google Analytics and Salesforce or a similar marketing cloud platform Ideally experience working in a B2C retail environment Experience with managing both automated and manual campaigns Ideally 2 years creating CRM communications Ideally email/SMS/Push notifications Knowledge of CRM best practices and benchmarks FMCG more »
Cheshire, Marston, Cheshire West and Chester, United Kingdom
Tilt Recruitment
definition, audio visual and cyber security would be desirable. Not only will you have excellent technical skills but also excellent customer service and end userexperience – we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real more »
