11 of 11 Permanent Knowledge Management Jobs in the City of London

ServiceNow Knowledge Manager A fantastic opportunity has arisen for an experienced ServiceNow Knowledge Manager to join a global law firm on a permanent basis. ServiceNow Knowledge Manager Summary: The successful candidate will be responsible for managing knowledge management practices and supporting the transition … into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment. ServiceNow Knowledge Manager Key Responsibilities: * Develop and maintain knowledge management practices aligned with ITIL principles * Manage and optimise the ServiceNow Knowledge Base, ensuring ...

data to support analytics, reporting, integrations, and emerging AI capabilities. The Data Governance Framework provides the structure and operating model to drive effective data management and influence data-related behaviours across the Firm. It has established the mechanisms for oversight, control (planning, monitoring, and enforcement), and leadership of data … bottom-up and top-down approach to embedding and supporting effective Data Governance. In addition, the Senior Manager partners closely with Business Intelligence, Knowledge Solutions and Innovation teams to ensure strong data governance foundations underpin the data and analytics, knowledge management, enterprise search, automation, and AI-driven ...

readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners ...

Knowledge Analyst A fantastic opportunity has arisen for a Knowledge Analyst to join a London based law firm on a permanent basis. Knowledge Analyst Key Responsibilities: * Assisting with creation of intranet pages and team sites on our enterprise collaboration/content management portals. * Liaising directly with … Partners, Knowledge Lawyers and staff providing regular updates on central Knowledge & Data team activities and projects. * Working closely with the intranet's content editors on a day-to-day basis to ensure they are posting, editing and tagging correctly so it is optimised for search and AI. Knowledge ...

work closely with business and technical teams to gather requirements, define user stories, and translate business needs into robust ServiceNow solutions that enhance service management, operational visibility, and employee experience .Key Responsibilitie sDesign, configure, and implement ServiceNow solutions across core platform capabilities and modules .Lead end-to-end delivery … activities, from requirements gathering and solution design through development, testing, deployment, and optimisation .Configure and enhance ServiceNow workflows, forms, service catalogues, knowledge management, self-service portals, and automation capabilities .Collaborate with stakeholders to capture business requirements and convert them into scalable technical solutions .Develop and support integrations using ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

Process Innovation * Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. * Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus … decisions. * Support the building and maintenance of a successful customer service strategy for the new product Profile Essential * Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high ...

present value creation models for the customer that may be delivered through the JAGGAER ONE solution Contribute to product development, competitors positioning, and knowledge management. Principal Responsibilities Understand and present the JAGGAER value proposition and competitive differentiators internally and externally through innovative solution presentations, proposals, demonstrations, webinars, and thought … leadership channels across the entire JAGGAER solution suite. Collaborate with the Sales and account management teams to build out a commercial proposition aligned to strategy and a relevant business case. Understand and communicate how JAGGAER has delivered value to existing customers and its applicability to prospects Develop strong relationships ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and business development preparation. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation and business generation strategies Collate market intelligence and grow the clients network across key markets Core ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and business development preparation. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation and business generation strategies Collate market intelligence and grow the clients network across key markets Core ...

globally recognised brands, the business is scaling rapidly following exceptional growth over the last 12 months. Their platform combines AI-powered workflows, automation and knowledge management to help in-house teams operate more efficiently and scale their impact across the wider business. With strong product-market … Enterprise) Track record of exceeding quota in a high-growth environment Experience managing full sales cycles Comfortable selling into enterprise organisations Strong discovery, stakeholder management and closing skills Experience within AI, LegalTech, workflow automation or B2B SaaS is advantageous The Application Process: Talent Interview Hiring Manager CRO Interview Offer ...