4 of 4 Permanent Knowledge Management Jobs in the City of London

Service Delivery Manager, the successful candidate will deliver high-quality hands-on support across end-user services, infrastructure support, workplace technology, cloud services, endpoint management, meeting room technology, documentation, audit, and initiatives aimed at improving service quality. This is a true dual-role position suited to someone … security baselines, and device lifecycle management. Support Microsoft Azure and related cloud services, including identity, access, security, infrastructure, and modern workplace services. Support endpoint management on Windows, macOS, and mobile platforms, ensuring devices are secure, compliant, patched, and accurately configured. Support Microsoft 365 services, including Teams, Exchange Online, SharePoint ...

applications, rather than purely research, innovation or proof-of-concept work. Responsibilities: - Design, build, deploy and support AI-powered solutions that improve business processes, knowledge management and operational efficiency. - Work closely with stakeholders to identify high-value use cases and integrate AI into existing workflows and systems. - Develop … maintain AI applications, agents and automations using Microsoft AI technologies. - Design effective prompts, grounding strategies and knowledge integrations to deliver reliable AI outputs. - Build reusable AI components and contribute to development standards and best practices. - Evaluate third-party AI tools and platforms, building proofs of concept and supporting build ...

solutions across the firm. This role will play a key part in designing, building, and maintaining trusted AI that enhances legal service delivery, knowledge management, and operational efficiency. It is ESSENTIAL for you to have extensive experience within the Microsoft Ecosystem. The role offers the opportunity to influence … shape the use of AI across the firm. Also, this is a hands-on technical role, working closely with senior stakeholders, knowledge professionals and business services teams to deliver and support secure and scalable AI solutions. Read on for more details Experience required: Practical experience building and deploying ...

trusted relationships with stakeholders ranging from individual tax practitioners through to Tax Partners, Heads of Tax, Tax Directors and firm owners, as well as Knowledge Management, Innovation, Operations and Technology teams. You will use workflow adoption and usage data to identify barriers and expansion opportunities, demonstrate measurable customer … progressing customers from initial engagement and activation through to sustained workflow usage across teams and tax disciplines. Youll partner with Customer Success, Account Management, Tolley Product Development and Tax technical content teams to turn customer needs into working solutions. Youll also play an important role in helping us learn ...