11 of 11 Permanent Knowledge Management Jobs in the City of London

ServiceNow Knowledge Manager A fantastic opportunity has arisen for an experienced ServiceNow Knowledge Manager to join a global law firm on a permanent basis. ServiceNow Knowledge Manager Summary: The successful candidate will be responsible for managing knowledge management practices and supporting the transition … into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment. ServiceNow Knowledge Manager Key Responsibilities: * Develop and maintain knowledge management practices aligned with ITIL principles * Manage and optimise the ServiceNow Knowledge Base, ensuring ...

readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners ...

analysis – Evaluate the strengths and weaknesses of identified benefits analysis and lead on identifying business-related actions that will assist with project delivery. Stakeholder management and engagement – Engage with business owners, business change lead sand users to ensure delivery of common purpose. Facilitation – Work with business owners and business …/no go criteria; defect analysis; forms and templates; guidance; business case. Skills & Experience: You will have the following skills or proven experience: Requirements Management Solutions Development Planning Risk & Issue Management Quality Management Business Change and Implementation Stakeholder Engagement Change Control Business Case Development Benefits Management ...

Infrastructure Engineer will be a hands-on member of the customer IT function, supporting a broad technology environment across Microsoft cloud services, endpoint management, security controls, networking, applications and operational processes. The role is suited to an experienced infrastructure or support engineer who is comfortable working across multiple technologies … related activities in line with agreed processes. Support emergency access and break-glass arrangements in line with agreed security controls. Assist with Azure cost management, subscription administration and service governance activities. Microsoft 365, Endpoint and Security Administration Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, Power Platform ...

ServiceNow Knowledge Manager A fantastic opportunity has arisen for an experienced ServiceNow Knowledge Manager to join a global law firm on a permanent basis. ServiceNow Knowledge Manager Summary: The successful candidate will be responsible for managing knowledge management practices and supporting the transition ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

candidate's setup. A leading Trading firm is hiring a contract Endpoint Engineer. This role is responsible for engineering, support, and lifecycle management of endpoint hardware, operating systems, applications, and associated management platforms. This includes solving critical business incidents, improving the end-user experience, and partnering closely with … security, performance, and software lifecycle management. Support and improve Microsoft Intune for endpoint configuration, compliance, patching, application deployment, device health, update rings, and policy management across physical and virtual endpoints. Help implement, manage, and improve self-service software experience through Company Portal and related tooling, including packaging Win32 applications ...

unit. Qualifications Experience of leading the delivery of technology solutions to business areas in complex production environments, with ownership of business outcomes. Extensive knowledge and hands‐on experience of solutions architecture, software engineering and business process automation. Hands‐on experience with agentic coding or coworking technology and ecosystem (e.g. … Claude Code, Cowork, OpenClaw, GitHub Copilot). Understanding of operational processes and risk management (Financial Services preferred). Ability to influence stakeholders and guide teams through ambiguity, translating productivity opportunities into clear technical direction and MVPs. Expertise in knowledge management, enterprise ontology and knowledge graph technology. ...

present value creation models for the customer that may be delivered through the JAGGAER ONE solution Contribute to product development, competitors positioning, and knowledge management. Principal Responsibilities Understand and present the JAGGAER value proposition and competitive differentiators internally and externally through innovative solution presentations, proposals, demonstrations, webinars, and thought … leadership channels across the entire JAGGAER solution suite. Collaborate with the Sales and account management teams to build out a commercial proposition aligned to strategy and a relevant business case. Understand and communicate how JAGGAER has delivered value to existing customers and its applicability to prospects Develop strong relationships ...

globally recognised brands, the business is scaling rapidly following exceptional growth over the last 12 months. Their platform combines AI-powered workflows, automation and knowledge management to help in-house teams operate more efficiently and scale their impact across the wider business. With strong product-market … Enterprise) Track record of exceeding quota in a high-growth environment Experience managing full sales cycles Comfortable selling into enterprise organisations Strong discovery, stakeholder management and closing skills Experience within AI, LegalTech, workflow automation or B2B SaaS is advantageous The Application Process: Talent Interview Hiring Manager CRO Interview Offer ...

strategies, and delivering high-quality proposals. You will also play a key role in modernising our bid function through AI-led innovation and knowledge management. More About the Opportunity: Lead end-to-end bid lifecycle (RFI, RFP, RFQ) across global opportunities Drive bid strategy, win themes, and value proposition … timely and quality inputs Develop high-impact proposals using PowerPoint, Word, and digital formats (HTML/web-based) Own and manage the global bid knowledge repository (case studies, templates, credentials) Ensure consistency, compliance, and quality across all submissions Leverage AI tools to enhance proposal development, research, and productivity Track ...