13 of 13 Permanent Knowledge Management Jobs in the City of London

ServiceNow Knowledge Manager A fantastic opportunity has arisen for an experienced ServiceNow Knowledge Manager to join a global law firm on a permanent basis. ServiceNow Knowledge Manager Summary: The successful candidate will be responsible for managing knowledge management practices and supporting the transition … into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment. ServiceNow Knowledge Manager Key Responsibilities: * Develop and maintain knowledge management practices aligned with ITIL principles * Manage and optimise the ServiceNow Knowledge Base, ensuring ...

readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners ...

analysis – Evaluate the strengths and weaknesses of identified benefits analysis and lead on identifying business-related actions that will assist with project delivery. Stakeholder management and engagement – Engage with business owners, business change lead sand users to ensure delivery of common purpose. Facilitation – Work with business owners and business …/no go criteria; defect analysis; forms and templates; guidance; business case. Skills & Experience: You will have the following skills or proven experience: Requirements Management Solutions Development Planning Risk & Issue Management Quality Management Business Change and Implementation Stakeholder Engagement Change Control Business Case Development Benefits Management ...

Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure … support operations, ensuring high-quality customer service and SLA achievement Manage workload allocation, resource planning, and day-to-day operational performance Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents Own and optimise Service Management platforms such as ServiceNow and related monitoring tools Collaborate ...

lower-touch product portfolio. The objective is to make recurring delivery visible, controlled, repeatable and scalable, while preparing the business for Jira-based workflow management, greater automation, AI-enabled operational support, and future platform migration. The role reports to the Head of Insurance and sits at the intersection … client operations, workflow management, operational control, product operations and business process improvement. Core Objective: To centralise and improve the operational management of UK Insurance’s lower-touch product portfolio, reducing fragmentation across the team, improving visibility and control, and building a more scalable, automation-ready operating model. ...

global bank, driving AI-powered ITSM transformation across one of Europe's largest financial institutions. What you'll need 5+ years project management experience delivering complex IT projects in large enterprise environments Deep ServiceNow expertise across ITSM modules including Incident, Problem, Change, Service Catalog and Knowledge Management Strong stakeholder management and communication skills across all organisational levels Solid ITIL v3/v4 knowledge with experience in AI/GenAI application within service management Proven change management and user adoption experience for large-scale technology rollouts Bonus skills PMP, PRINCE2, CSM or ServiceNow ...

root cause analysis and implement long term fixes, monitoring platform performance, integrations and system health Configure and enhance ServiceNow HRSD modules including HR Case Management, Employee Centre, Lifecycle Events, Knowledge Management, Document Management and HR Catalogues and Workflows Develop and maintain Business Rules, Client Scripts … external vendors to translate business requirements into scalable technical solutions Provide technical guidance to functional analysts and support teams and support UAT, release management and deployment activities Maintain technical documentation, support runbooks and knowledge articles ensuring solutions align to ServiceNow best practices and enterprise architecture standards Required Experience ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

Phase 1 are considered for Phase 2 (twelve months) : a full-time, onsite embed inside a TowerBrook portfolio company, working in person alongside the management team and reporting to the CEO, CTO, or Head of AI, and delivering milestone-based work with measured business outcomes. Fellows in this first … internal builds with named senior sponsors as business owners. Projects may span front, middle, or back office (investment teams, operations, finance, IR, compliance, knowledge management) depending on firm priority. Deliver shipped output, not recommendations. • Contribute to the shared Hive knowledge base (reusable agents, templates, playbooks) that compounds ...

present value creation models for the customer that may be delivered through the JAGGAER ONE solution Contribute to product development, competitors positioning, and knowledge management. Principal Responsibilities Understand and present the JAGGAER value proposition and competitive differentiators internally and externally through innovative solution presentations, proposals, demonstrations, webinars, and thought … leadership channels across the entire JAGGAER solution suite. Collaborate with the Sales and account management teams to build out a commercial proposition aligned to strategy and a relevant business case. Understand and communicate how JAGGAER has delivered value to existing customers and its applicability to prospects Develop strong relationships ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and client account management. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation Collate market intelligence Core attributes required: Highly coachable Highly organised with the ability to multi-task ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and business development preparation. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation and business generation strategies Collate market intelligence and grow the clients network across key markets Core ...

strategies, and delivering high-quality proposals. You will also play a key role in modernising our bid function through AI-led innovation and knowledge management. More About the Opportunity: Lead end-to-end bid lifecycle (RFI, RFP, RFQ) across global opportunities Drive bid strategy, win themes, and value proposition … timely and quality inputs Develop high-impact proposals using PowerPoint, Word, and digital formats (HTML/web-based) Own and manage the global bid knowledge repository (case studies, templates, credentials) Ensure consistency, compliance, and quality across all submissions Leverage AI tools to enhance proposal development, research, and productivity Track ...