13 of 13 Permanent Knowledge Management Jobs in the City of London

Story BearingPoint is an independent management and technology consultancy with European roots and a global reach. We work alongside organisations to help them achieve measurable business outcomes through strategy, transformation, technology and innovation. Our consultants combine deep industry expertise with leading technology capabilities to deliver practical solutions that create … Microsoft and programme standards. Customer Engagement Transformation Design customer acquisition, onboarding, retention, service and loyalty journeys. Define lead-to-opportunity, opportunity-to-close, account management and forecasting processes. Design case management, knowledge management, entitlement, SLA and omnichannel service processes. Architect personalised, event-driven customer journeys across ...

Align team goals with boarder strategy Empower teams to manage their own goals Translate vision into clear priorities Prepare for disruptions with strong change management Achieves Operational Success Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution Improve workflows for team efficiency Use clear … primarily focused on React, TypeScript and modern user experience development, but the expectation is broader than UI delivery. You will work close to lawyers, knowledge teams, innovation teams and technical stakeholders to understand how AI search, retrieval and agents should fit into real legal workflows. We are not building ...

experienced IT Service Manager - User Experience & Software Assets to join their Technology team. This is an excellent opportunity for an experienced IT Service Management or Software Asset Management professional to take ownership of the organisation's software, licensing and related services, ensuring they remain secure, compliant, cost-effective … agreements and vendor relationships, while identifying opportunities to rationalise software, reduce costs, improve compliance and minimise security risks. Although there are no direct line-management responsibilities, you will use your leadership, coaching and influencing skills to support colleagues and external partners and drive continuous improvement. Key Responsibilities Manage software ...

Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution architectures, conduct … architectures across Marketing, Sales, Service, CDM, and CX Analytics. Design and guide implementation of Oracle Marketing Cloud/Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications. Define integration approach between Eloqua and CRM/Sales Cloud/third ...

platform to improve workflows, reduce manual effort, and enhance business decision‐making. Guide teams in designing effective AI‐enabled processes, including workflow automation, knowledge retrieval, research support, reporting, and operational tasks. Evangelize best practices in AI usage, including prompt and context engineering, responsible AI, evaluation, governance, and human oversight. … agent usage, automation patterns, and value measurement. This role has the authority to shape enablement priorities, training content, and adoption playbooks across Capital Markets. KNOWLEDGE AND SKILLS Above all we are looking for a top class AI Enablement Engineer with excellent interpersonal skills. We want to hear from ...

resolving complex and varied end-user technology issues and improving the effectiveness of corporate IT support services. The role applies in-depth technical knowledge and independent judgment across endpoint support, device lifecycle management, user administration, onboarding, vendor coordination, and support processes. This position serves as a senior technical … solutions where standard procedures are insufficient. Act as a senior technical resource for the support team by advising colleagues on difficult issues, sharing technical knowledge, and helping establish consistent approaches to recurring problems. Endpoint, Identity and Service Operations Manage and improve user administration and account lifecycle activities across Microsoft ...

best customer and employee experiences on the planet. We do this through leveraging deep expertise across sales, service, marketing and operations transformation. With extensive knowledge of Salesforce's industry‐leading capabilities, we help clients modernise how they engage customers, empower employees, and drive operational excellence. You will join … Salesforce Service Cloud transformation programmes and customer service modernisation initiatives. Deep understanding of customer service operations, including: Contact centre and call centre operations, Case management, Omnichannel service, Workforce productivity, Knowledge management, Digital self‐service, Customer support operating models, Service metrics and performance management. Proven ability to engage ...

Implementation: Lead or participate in SAP OTC implementation projects, ensuring timely and quality delivery of solutions. Configuration: Configure SAP OTC modules, including Sales Order Management, Pricing, Billing, and Credit Management. Integration: Integrate SAP OTC with other SAP modules (e.g., ERP, CRM, BW) and third-party systems. Testing: Develop … validate SAP OTC functionality and ensure data accuracy. Support: Provide ongoing support to clients, addressing functional and technical issues related to SAP OTC. Knowledge Sharing: Contribute to knowledge management initiatives, sharing expertise and best practices within the team. Requirements: Have at least 8-10 years of experience ...

escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand Act early on operational risks and communicate clearly with employees, stakeholders and partner teams Drive … knowledge, self-service, automation and process standardisation to improve service quality and efficiency Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership Use service data to identify improvement opportunities and influence changes to tools, processes and policy Maintain strong governance across tickets, documentation, procedures and service ...

arisen for a Service Manager (ServiceNow) to join our London based law firm on a permanent basis. Service Manager (ServiceNow) Summary: The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We're implementing ServiceNow … standardise processes and drive efficiency through AI, agents and automation. Service Manager (ServiceNow) Key Responsibilities: * Configure and deliver ServiceNow solutions, including HR workflows, case management and self-service portals. * Identify opportunities for process improvement through AI, automation and digital transformation. * Develop and maintain service catalogues, SLAs and knowledge ...

criminal financial litigation. As members of case teams, Analysts work alongside lawyers and business professionals, with exposure to client matters, pro bono work, knowledge management and global business development. The work is varied and fast-paced, with responsibilities adapting to the needs of each matter. We are seeking … required . As Analysts progress, they develop highly desirable transferable skills in research and problem-solving, financial and quantitative analysis, project and matter management, and written and verbal communication. These skills open doors across a wide range of careers and industries. Our alumni have gone on to pursue diverse ...

trusted relationships with stakeholders ranging from individual tax practitioners through to Tax Partners, Heads of Tax, Tax Directors and firm owners, as well as Knowledge Management, Innovation, Operations and Technology teams. You will use workflow adoption and usage data to identify barriers and expansion opportunities, demonstrate measurable customer … progressing customers from initial engagement and activation through to sustained workflow usage across teams and tax disciplines. You will partner with Customer Success, Account Management, Tolley Product Development and Tax technical content teams to turn customer needs into working solutions. You'll also play an important role in helping ...

provide 2nd line support to users in all their offices. An ideal candidate must have a combination of the following skills: A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management Demonstrate strong organisational skills and be accountable ...