Second Line Support Engineer
Durham, England, United Kingdom
NRG
Responsibilities: Provide 2nd line technical support to clients across a variety of industries, both remotely and onsite. Diagnose and resolve issues related to Microsoft 365 (including Exchange Online, SharePoint, Teams, and OneDrive). Support, configure, and manage Microsoft Azure environments (Virtual Machines, Azure Active … and guidance on IT best practices to clients. Requirements: Proven experience in a 2nd Line IT Support role or similar. Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, Teams, etc.). Proficiency in Microsoft Azure administration, including managing virtual machines, storage, and networking. … focus on delivering timely solutions. Strong customer service orientation and excellent communication skills. Ability to manage and prioritize multiple support requests. Desirable Skills: Microsoft certifications (e.g., MS-100, AZ-104, AZ-500). Experience with scripting or automation (PowerShell). Familiarity with backup solutions and disaster recovery. Knowledge more »
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