2 of 2 Permanent Help Desk Support Technician Jobs in England

Helpdesk Support Technician - £25K - £28K - Liverpool My client is looking for a Helpdesk Support Technician to join their technical team. You will act as the primary point of contact for all IT-related issues, security incidents, and service requests within the business. … Deliver 1st line support with a strong emphasis on resolving issues at first contact, ensuring excellent service delivery. Handle ticket management, maintain SLAs, and meet KPIs to provide users with timely and efficient support and you will be escalating complex issues to 2nd line or appropriate … ensuring seamless functionality and delivering an optimal communication experience for customers. Troubleshooting and resolving network connectivity issues Manage service & security incidents within a service desk ticketing solution Engage in production support and drive continuous improvement initiatives to refine team workflows and deliver high-quality solutions consistently. Critical more »

family-owned business who are a market leader in their field and supply on a global level are looking for an experienced IT Support Technician to have responsibility for their Banbury site Role Description To provide1st/2nd line support for all end users … cover requiring travel and overnight accommodation in UK and mainland Europe Qualifications Hold a relevant IT qualification Previous experience working within an IT support role Excellent problem-solving abilities Strong communication and customer service skills Benefits Salary £33,000 - £39,000 depending on skills and experience 35 Hour more »