1 to 2 of 2 Permanent Incident Management Jobs in Fareham

appropriately addressed; pended tickets are updated and monitor SLAs in real time to ensure compliance. Keep the customer updated throughout the life of an incident; ensuring satisfactory call resolution is achieved. Update the Incident Management System, clearly specifying the progress and call resolution details. Ensure high priority … or coordinate the resolution of technical and client issues, escalating to the Operations Manager or Service Delivery Manager, as necessary. Recommend service improvements to Management and participate in the implementation of them. Skills/Experience We are looking for a self-motivated team player with good technical and interpersonal … DOS, Active Directory, PC Hardware and Architecture, Networking. Knowledge of W11 services Autopilot & Intune would be beneficial. Qualifications/Accreditations Technical Microsoft Accreditations. Service Management (ITIL) awareness. You should have a full driving licence, access to a car and be able to travel to satellite locations. You should also more »

to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »