1 to 25 of 29 Permanent Service Design Jobs in London

Lead Service & UX Designer London – Hybrid (2 days on-site) £75,000 - £95,000 + benefits A global design studio is looking for an experienced Service and UX Design Lead to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services. The … next step in their career to begin suppoting as a Lead on client projects while remaining in a hands-on delivery position as a Service/UX Designer. Key Responsibilities of the Lead Service & UX Designer : • Lead interaction and service design activities on projects, including client … workshops, creative brainstorming, and defining design principles. • Ensure all design work is deeply rooted in an understanding of the target audience. • Manage design research relationships with partners and clients, collaborating effectively with internal research teams. • Oversee all interaction and service design activities at the project more »

Lead Service & UX Designer Package: Up to £95,000 +15% Bonus Location: London - Hybrid In office: 2-3 days per week The Opportunity: A Digital Design Consultancy seeks an influential Lead Service & UX Designer to help design and implement a transformative Government Digital Service (GDS … . The Role: Enhance Design Capabilities: Collaborate with Design, Client Services, and Project Management teams to create innovative experiences for users Mentor and Guide: Act as both a practitioner and mentor throughout the design process, from research to final product development. Lead Design Initiatives: Drive client … workshops and brainstorming sessions while establishing clear design principles. User-Focused Approach: Ensure designs are grounded in user insights from research partnerships and internal teams. Innovate Practices: Evolve Service Design methods by integrating new insights and approaches. Nurture Talent: Provide constructive feedback to junior designers, fostering their more »

SERVICE DESIGNERS - NEW AI CONTRACT ROLE ALERT! ⏳3-month gig 📍HYBRID/LONDON 🏁Start in 2/3 weeks 💰£450-600pd DOE (Inside) 👩🏻‍💻Help with the deployment of AI Chatbot through a Service Design lens 🫶A huge bonus if you have experience with working with AI … tools within a B2B environment - The role is a three-month contract for a service design expert to work on an AI chatbot tool. - The ideal candidate will help investigate the tool's deployment, research its potential uses across the organization, and provide strategic recommendations for implementation - Key … requirements include experience in large-scale enterprise environments, familiarity with AI and LLM technologies, and a diligent, thoughtful approach to design process - The role is specifically aligned to programme with a global reach to explore how AI chatbot tools could be integrated into other Enterprise IT tools. Skills needed more »

Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. We are looking for a Service Architect to join our Customer Service Design function. The Customer Service Design (CSD) team architects all of Computacenters Managed Services … Customer opportunities, delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise. Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across Europe and India … and brings a wealth of experience and a wide range of skills. As part of the Service Architecture team, your work will be vital in growing Computacenters Managed Services business and driving continual improvement in how we design brilliant services for our customers that enable them to change more »

Lead Service Designer London – Hybrid (2 days on-site) Up to £95,000 + 15% bonus + benefits Join a cutting-edge design consultancy that collaborates with global teams to solve complex challenges through human-centered innovation. As a Lead Service Designer, you’ll be a key … contributor to discovery and design processes, crafting innovative solutions that simplify complexity and improve user interactions. Collaborating within high-performing, agile teams, you’ll ensure quality and creativity across all aspects of service design, fostering seamless user journeys and stakeholder engagement. Your Key Responsibilities as a Lead … Service Designer: Strategize and present research plans and methodologies, ensuring deep understanding of user needs. Map intricate services and user journeys, translating them into actionable insights. Use visual tools such as journey mapping and storyboarding to communicate end-to-end experiences. Synthesize qualitative and quantitative data to inform design more »

of a team that positions Hatch to win and robustly self-perform rail and transit (Class I, Light Rail and Bus) facilities and stations design nationwide. As Global Business Unit Practice Lead, Stations & Facilities, this person will be responsible for all business planning, strategic growth, thought leadership, staff development … engagement, technical oversight of deliverables and project financial performance. Responsibilities: Provide strategic leadership to the consolidation, creation, and long-term planning for a full-service design capability for rail and transit facilities and stations for our clients. Provide leadership to the existing national team of rail and transit … building design professionals. Assess the current resources and markets in which Hatch currently operates and determine how to leverage these as a foundation for a full-service design practice. Identify and evaluate current portfolio of projects at Hatch in this market and draw a plan to build more »

Service Delivery Manager Permanent Salary: £60,000 - £65,000 Dependent on experience I am working with a longstanding client who are one of the country's leading managed service providers of communications and network service solutions. They take immense pride in their commitment to outstanding client care … As a result, they work with companies including global financial institutions, retailers and broadcasting companies. They are now looking for an experienced and committed Service Delivery Manager to play a crucial role with one of their largest and most high profile customers. This is a fantastic opportunity to join … a business with a fantastic reputation for Service Delivery and work with a team who take immense pride in what they do. Due to the fact that this is working with a high profile end customer it is essential that the successful applicant can demonstrate their experience and ability more »

digital transformation engagements for clients. They are engaged with the client from the sales process, working alongside other practitioners, sales and delivery staff to design the solution, define scope, schedule, budget and through implementation. We are looking for exceptional communicators who are comfortable to engage with C-suite stakeholders … consulting businesses globally. Bridge the gap between human needs, business advisory, and technology strategy, designing and leading strategic transformation programs, including digital strategy, business design, service design, product design, change management, and innovation strategies. Adaptability and Problem-Solving: Exhibit adaptability to evolving business landscapes and emerging more »

two experienced Project Managers with strong consultancy backgrounds and a track record of success in permanent roles to lead the delivery of a greenfield service transformation initiative. This is an exciting opportunity to work on a large-scale project, building a modern, ITIL-aligned service organisation from the … ground up. Key Responsibilities Service Readiness : Manage the preparation of 30+ applications and data services to ensure they are ready for acceptance into the new service organisation. Technology Transformation : Work alongside service architects, third parties, and internal teams to deliver new technical services, including infrastructure, cloud migration … data centre upgrades, and application transitions. Stakeholder Collaboration : Collaborate with client SMEs, integrated teams, and service integrators to deliver smooth transitions and align on service operations goals. Service Implementation : Oversee the development and implementation of new operating models (TOMs) and processes to support the modernised service more »

align priorities with business objectives, user needs, and technical feasibility. You'll work on a range of assignment types, including rapid strategy development, product design and delivery, and product advisory. Manage the product lifecycle, from discovery to delivery, taking responsibility for defining and prioritising backlogs, overseeing development, and monitoring … create solutions. You'll ensure all voices are heard and that key priorities are identified and addressed. Develop user personas, customer journey maps, and service blueprints, ensuring that products and services deliver exceptional value and a seamless experience. Establish success metrics, such as KPIs and OKRs, to measure impact … and ensure alignment with broader business goals. You'll also design operating models that support continuous product improvement. Manage cross-functional teams, including design, engineering, delivery, and QA, ensuring seamless collaboration and effective communication across all phases of delivery. Build trusted client relationships, acting as a strategic advisor more »

business. In this role, you will leverage your extensive knowledge of SAP Digital Supply Chain solutions to engage with clients, understand their needs, and design tailored propositions that drive business transformation. With a focus on planning, manufacturing, and logistics, you will play a key role in the presales process … position our services effectively. This key appointment will be responsible for managing and coordinating three primary business development functions: 1. Pre-Sales Support and Service Design: Work closely with sales functions and relevant SAP sales teams to manage and oversee the preparation and delivery of sales support, including … RFP responses, proposal preparation, solution design, service estimates, commercial governance, system demonstrations, client engagement, and presentations throughout the sales lifecycle. 2. Refining Go-to-Market (GTM) Strategy and Approach: Collaborate with stakeholders and sales teams to refine and evolve our SAP Digital Supply Chain GTM strategy for the more »

We are looking for a Head of IT Service Operations to lead, improve and champion IT Service Operations here at the National Church Institutions. About the Department/Role Technology Services provide Technology and Cyber Security across the National Church Institutions (NCIs) and beyond. From Front line Support … goals and objectives. What you'll be doing We are looking for a dynamic and experienced IT Leader to lead, improve and champion IT Service Operations. Accountable for delivery and continuous improvement across the breadth of IT Service Operations for the NCI's, whilst being commercially aware to … ensure the highest value for money. IT Service Operations is a new team within the Technology Services departments, bringing together capabilities including IT Support, IT Infrastructure, IT Service Design, Acceptance into Service to support go live and adoption of new and enhanced Technology products and services. more »

our business growth from day one. This position is responsible for ensuring that every customer interaction reflects the company's commitment to superior quality service and satisfaction. The successful candidate will be both strategic thinker and individual contributor. They will lead cross-functional initiatives and provide customer-centred, data … clear CX objectives and key results (OKRs) for the business. Influence company-wide culture and practices to be customer-centric. Customer Insights and Analytics: Design and oversee the collection of customer feedback through multiple channels. Utilise advanced analytics to derive insights from customer data and behaviour. Create detailed reports … customer journey. Advocate for customer needs and perspectives in strategic planning and decision-making processes. Lead cross-departmental projects to implement customer experience improvements. Service Design and Improvement: Develop and refine customer personas and journey maps. Identify and prioritise pain points and opportunities for enhancement in the customer more »

quicker and easier for everyone. Come be a part of making our dream of easier and faster healthcare a reality! The Opportunity As the Design Director, you will shape the strategy, visual identity and user experience of our products, bridging service design with research-driven insights. You … stakeholders beyond the product trio, including Growth, Medical, Operations and Marketing teams to ensure our experience is well thought through. You ensure that our design function is efficient and effective and will enable our wider organisation to deliver excellent customer experiences at pace. What you'll do Define and … experience across all brands and journeys. Build and manage robust research processes to understand user behaviours, needs, and pain points. Translate insights into actionable design strategies connected to the business objectives. Recruit, mentor, and inspire a high-performing team of design professionals, fostering a culture of collaboration, innovation more »

You Proven experience in digital product strategy or a similar role Background in both B2C and B2B digital environments Deep understanding of digital product design and service design principles Excellent analytical skills with the ability to translate complex data into clear insights Outstanding communication and stakeholder management more »

Search by keywords and/or using the filtering options Director of Transformation & Change - Capita Public Service Job Description Capita Public Service is seeking a Director of Transformation & Change to join the Central Government Senior Leadership Team. This pivotal role will be responsible for managing a portfolio of … a unique opportunity to enhance and transform services utilising technology, delivering additional value for clients and increasing revenue and margin through close collaboration with Service Operations and Growth. Additionally, you will provide leadership to programme directors and functional specialists across the programmes. We're truly committed to building a … applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds. What you'll be doing: Client Service Delivery: Oversee the full Client Group service introduction and change portfolio, aligning with Capita Public Service's mission to be the 'trusted more »

iO Associates are working closely with a growing digital transformation consultancy in their search for a passionate Service Designer to join the team on a permanent basis. You will play a crucial role in designing end-to-end services that meet user needs while working within complex policy environments. … you must hold an active SC Clearance to be eligible. Essential Skills & Experience : Experienced as an in-house or as a consultant in the Service Design field, ideally in an agile environment within multidisciplinary teams Have strong experience with or exposure to the GDS Design Principles, System … and Service Manual, delivering projects and products to these principles Proven track record in working with customers to gather requirements and translate them into effective solutions. Excellent communication skills with the confidence to lead meetings and workshops with senior and C-suite stakeholders more »

workstreams will mainly be around web-based projects including but not limited to Content Management Systems (i.e. Drupal), SaaS platform (i.e. Laravel), UX and Service Design workstreams, with considerations for SEO, CRO, accessibility and performance. Manage the scope, costs, timeline of the workstreams. Collaborate with our PMO Analyst … current requirement, they are looking for someone with: Experience delivering web-related projects with large government organisations (or similar type organisations) following the gov.uk Service Standard. Evidence of Service Assessment record a plus. Experience with web CMS (Drupal or equivalent) and custom webapp platform built using open- source more »

the team. Essential Skills & Experience: Extensive experience and advanced understanding of agile methodologies and other structured programme management approaches. Significant experience in user-centred service design practices for both public-facing and internal services. Proven ability to lead large, multidisciplinary teams and deliver results in complex environments. Exceptional … influence at all levels. Advanced problem-solving capabilities with a track record of delivering high-impact solutions within tight deadlines. Desirable Experience: Experience with design and development techniques for digital services, including user research and platform-specific methodologies. Knowledge of public sector procurement and contracting frameworks. Background in delivering … within the NHS. Starting with 27 days of annual leave, increasing to 29 days after 5 years and 33 days after 10 years of service, plus bank holidays. A confidential support service offering practical information, legal advice, and professional counselling to help you cope with personal, family, or more »

Pre-Construction, and Development teams. Apply electrical and power systems expertise to identify and drive innovative solutions for large-scale utility projects. Provide BESS design input for conceptual design studies, feasibility studies, and technical due diligence assessments for co-located and standalone BESS projects. Review and evaluate single … the engineering department. Collaborate with vendors, manufacturers, and internal teams to specify BESS equipment and drive technical solutions. Prepare and maintain clear documentation, including design specifications, white papers, schematics, diagrams, and reports. Evaluate electrical calculations and designs, including battery system layouts, PCS integration, control and protection systems, power system … studies, earthing, LV distribution, general service design, and EMS functionality. Support the Grid team in reviewing System Operator requirements and addressing utility application standards. Coordinate with Owner’s Engineer site engineers to address design-related issues during construction and commissioning. Requirements A Bachelor’s Degree in Engineering more »

and solution architectures that meet the customer requirements and are compliant with Enterprise Architecture principles Develop solution architectures which are coherent with both security & service architecture and cost or commercial constraints/requirements Consult with customers, understand their concerns and develop hypothesis based on findings that can be customer … prem and cloud deployments IOT/Blockchain Understanding of business case development Insight into market and industry trends, and their impact on customer solutions Service design and the fundamentals of ITIL including change management We care for our employees by providing: 25 days of Annual leave + an more »

travel to client sites when required. Hours and Salary Monday - Friday 9am - 5.30pm £50,000 - £70,000 Description of role Advising clients on Finance service design and changing operating models that result from the deployment of technology and automation. Supporting clients with a case for change, defining where … implementation plans. Providing expertise to clients regarding the deployment of finance technology solutions, from both a functional, organisational and change perspective. Supporting clients to design technology and automation solutions that deliver the outcomes required and align to strategic design principles. Leading a functional team to deliver all aspects … risks and issues arising from the deployment of technology solutions. Working with technical teams to ensure the technical solution is built as per the design and meets the requirements of the business. Working with the business to define and embed new ways of working. Working on internal process improvement more »

7FR Company Description Digitas Health London is the People-Powered Health agency: We help brands engage with people to deliver ideal health, now. We design transformative experiences that move people further along the path to health at any moment. By putting the power to change health outcomes in the … to turn the ideal into action. We are a generous, idealistic, straight-talking collection of creatives, strategists, analysts, social media experts, PMs, and client service leads. We work together to help people-centric health brands deliver new business value through new customer experiences. Whether connected content programmes, mobile apps … stories that inspire people to change behaviour. And that’s where you come in. Our work can take on many different forms from product design through to brand launches and omnichannel frameworks. As a Senior Account Director, you will be able to flex across these types of work pulling more »

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of … EMT's services. Who You Are: 5+ years of experience in CX and VOC roles, particularly within the B2B space. Expertise in CX Program Design, Project Management, Customer Journey Mapping, Action Planning, and Insights Analysis. Demonstrated experience with quantitative and qualitative research design, data collection, and advanced reporting. … Demonstrated success in building customer journey maps, service design blueprints or other CX artefacts. Skilled at synthesizing customer data to create insights and recommendations that align with business goals. Highly experienced in data visualization and analytical techniques (e.g., regression, cluster/factor analysis), with advanced skills in Excel more »

harness technology through digital transformation helping some brilliant public sector organisations. As a Product Manager, you will empower public sector organisations to enhance their service design for societal betterment. You will be responsible for exemplifying and guiding teams in implementing best practices within your field. Experience needed – SC more »