1 to 2 of 2 Permanent Customer Service Advisor Jobs in Newcastle upon Tyne

Role - Customer Service Advisor (Banking) - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap) Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily) Salary/Pay - £12>£14 per hour ( subject to experience, 7.5 hours paid per day, 37.5 … Financial Cooperation where they manage their personal lending business. You will be providing support to customers, largely from inbound calls & enquiries. Required Skills: Customer Service Experience (Largely inbound calls) Excellent communication skills, written & verbal Experience resolving customer complaints would be beneficial Data entry & use … The ideal candidate will have the experience in the below, as part of their skill-set: Sociable, helpful and eager to provide excellent customer service to customers with a friendly & professional approach Able to work in a fast-paced environment, ensuring defined protocols are followed. A more »

Customer Service Advisor (work from office) - Newcastle NE27 0BY, Cobalt Business Park, Mercury House 6 months (view to go perm) - £12 to £13 per hour (PAYE) - 7.5 hours a day, 37.5 hours per week Responsibilities: Answers contacts promptly and professionally. Log or validate all contacts … on the provided case/call logging system. Resolve customer queries using the relevant tools and systems. Manage end-to-end all contacts logged, providing regular updates to customers on ticket status. Invoke escalation procedures within defined time frames. To comply/complete desk-specific or ad-hoc … tickets appropriately. Provide support to multiple desks and accounts if required under CSI (Cross Skilling Initiative). Proactively contribute to the achievement of service desk SLAs. more »