10 of 10 Permanent Service Delivery Manager Jobs in the North of England

IT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who … building solid relationships. Our client values transparency and seeks a straight—talker who communicates openly and honestly without attempting to hide issues. The IT Service Delivery Manager will be responsible for: You will be responsible for designing and delivering the best IT experience for the end user … framework, but also be keen to learn, experiment and adapt it to deliver the best possible support to the end-user while driving your service desk team to offer a premium user experience, both onsite and remotely. You will be a key Service Delivery team member, helping more »

Prestigious opportunity for an IT Service Delivery Manager dedicated to a Digital Transformation for a Global Market leading organisation in the Travel Services sector. As we continue to transform our business and grow on a global scale, we are offering you the opportunity to join our success … story. As our In-Life IT Service Delivery Manager you will be responsible for:- Managing IT Service in Life (BAU) Developing and enforcing IT SDM Policy Vendor and Service Provider Management Supporting IT tenders and projects Driving Service Delivery Excellence Driving Continuous Service Improvement Providing regular reporting on service performance metrics and KPIs to senior management Staying abreast of industry trends best practices in IT service delivery vendor management If you possess a combination of some of the following skills, then LETS TALK! Expertise in IT service delivery more »

IT Service Delivery Manager paying up to £70,000 per annum based in Cheshire, with an element of Hybrid Working. Our client, a leading organisation based in Cheshire, is seeking an experienced IT Service Delivery Manager to join their dynamic IT team. This role … a team of 20 IT professionals, supporting a diverse user base of 1200. Key Responsibilities: ·Overseeing the day-to-day operations of the IT Service Desk ·Managing a team of 20 IT professionals ·Leading and executing IT projects ·Ensuring service level agreements (SLAs) are met ·Identifying and resolving … and incidents ·Implementing and maintaining IT policies and procedures ·Collaborating with key stakeholders to understand business requirements Ideal Candidate: ·Proven experience as an IT Service Delivery Manager or similar role ·Strong leadership and management skills ·Excellent communication and interpersonal skills ·In-depth knowledge of ITIL frameworks ·Experience more »

Purpose of This Job: The Service Manager (SM) provides the lead role at a day-to-day management level and is responsible for end-to-end service, ensuring that incident and problem resolution, knowledge management, maintenance and change management adhere to agreed processes and response times both … responsibilities include: Single point of contact for the client's customer engagements Day to day operational issue and relationship management with customers Ensuring monthly service reports are created/maintained and delivered accurately and on time Attending monthly service reviews where quality of service, trends and continuous … service improvement will be discussed Acting as a focal point to identify and plan service improvements Ensuring that the Service Desk is appropriately resourced at all times with the correct number of agents and skills blends Skills, Traits and Competencies: The SM ensures exceptions are identified and more »

IT Service Delivery Manager Location: Manchester (Onsite but hybrid options available) Salary: £60,000- £70,000 Ecommerce has seen a major resurgence this year and I’m working with a brand that has hit £40m+ in revenue this year alone. They’re going from strength to strength … and looking to bring on board an experienced IT Service Delivery Manager as they look to grow further in 2025. This is a pivotal role as they double in team size year on year. It’s a classic hands on ecomm role where you’ll take responsibility … latest tech with an extensive AWS infrastructure and cutting edge website. The ideal person for this role wants to take ownership over an IT Service Delivery function and get stuck in to fundamental changes that will affect the course of a £40m business. There’s scope to grow more »

Service Delivery Manager Purge & Relight Our Role As a Purge and Relight Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a … working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. The Purge and Relight Manager oversees and coordinates the safe purging, commissioning, and relighting of gas mains during replacement projects. The role ensures all work complies with health, safety, and environmental regulations and … achieves customer satisfaction through quality service delivery. You will provide operational leadership ensuring that the work is delivered safely on time, within budget and to our clients expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a more »

Service Delivery Manager Location - Reading or London Do you want the opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact? We are seeking a high-performing, self-motivated individual who is driven by building exceptional relationships with our customers and … delivering against very strong service delivery methodology and principles. What does the role involve? Responsibility for developing, operating and continually improving services for our customers. Delivering and reporting on KPI’s, SLA’s and other objectives during regular formal Service Reviews with customers. Managing and communicating with … key stakeholders both internally and with the customer or third parties, regarding the service being delivered. Ensuring services are provided in accordance with the customer's contract. Dealing with any issues or challenges that may arise with the day-to-day delivery of the services provided by IPI more »

Porton Down, Salisbury, Wilts, SP4 0JQ or Dstl Portsdown West, Fareham, PO17 6AD About the job Job Summary An exciting opportunity for a Senior Service Compliance Manager has arisen within Dstl Digital - could you be our new team member? Are you a Service Delivery Contracts Manager committed to delivering a high-quality service? If so, Dstl Digital has an opportunity for you to oversee and manage the contracts underpinning the organisations infrastructure and services. This fundamental role will see you managing a portfolio of contracts, lead on procurement contracts and enforce compliance with Service … with 3rd party vendors. Why Dstl Digital? The pride of supporting the digital infrastructure underpinning the wider organisation to enable effective Science and Technology delivery, the people and wider Dstl benefit offerings. Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We more »

Job Summary – Service Delivery – Vendor Management Services The Vendor Manager would be responsible for cultivating and maintaining robust relationships with vendors and suppliers on behalf of the organization. This role is pivotal in managing vendor performance, negotiating contracts, and ensuring the timely and cost-effective delivery of goods and services. Acting as a liaison between the company and its vendors, the Vendor Manager promotes collaboration and drives operational efficiency. Years of experience needed – 5 to 10 years. Supplier Service and SLA Reviews. Support the introduction of new services. Reporting/forecasting operational budget … vendors/bidders and technically levelling proposals. Uplifting contracts across to a ‘Gold’ standard. Introduce terms into vendor contracts to ensure excellent levels of Service Delivery. Drive continuous improvement. Maintain contracts and services database and aid management reporting. Contribute to data improvement/value initiatives cross-function and cross more »

in it for you? 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell) Hybrid working options. Enhanced Maternity leave. Paternity and Adoption leave. 24/7 free and confidential employee assistance … not in field i.e. max of 1 day per week, working from your local office to complete paperwork, make calls, liaise with your Performance Manager, etc. During busy periods or to cover absence, the FDL may be required to complete scheduled jobs to support delivery of installations. Understand … to meet the required standards. Implement coaching plans that drive productivity across the engineering workforce to maximise efficiency and meet all company targets/delivery of Contracts. Clear focus on customer satisfaction and to continually improve engineer performance in providing great customer service and safe installations. Ensure your more »