3 of 3 Permanent Support Analyst Jobs in Scotland

Role: Linux Support Analyst Salary: To £35k basic and benefits Location: Hybrid - Caterham, England or Melrose, Scottish Borders Job Summary : We are delighted and excited to offer the opportunity to join a vibrant, innovative, and award winning tech company who are making great waves in the provision of … Billing Services for the Telecoms and IT Sectors in the UK We are currently seeking a highly motivated, Linux Support Analyst to join our client’s dynamic technical team. This role is perfect for someone with a keen interest in Linux systems and UNIX power tools As a … Linux Support Analyst, you will be responsible for executing shell commands, resolving technical issues, and providing excellent support to our clients. Responsibilities : Remote Technical Support: Resolve helpdesk tickets related to Linux systems, assisting clients with technical queries and solutions. Use UNIX power tools to streamline workflows more »

ICT Support Specialist Are you an experienced ICT professional passionate about delivering exceptional support and driving IT excellence? We're seeking a proactive and versatile ICT Support Specialist to provide high-level technical support and project management services across multiple sites. About the Role: As an … ICT Support Specialist, you will: Deliver 1st and 2nd line helpdesk support, ensuring user issues are resolved efficiently. Oversee hardware/software installations, upgrades, and asset management. Provide network support, including maintenance, patching, and testing. Support corporate tools like Microsoft products, Active Directory, Office 365, and … with telecoms systems, printing estate management, and ICT procurement. Contribute to strategic ICT projects and ensure compliance with industry best practices. Offer on-site support across the UK, including travel as required. What We're Looking For: A degree in ICT or equivalent experience. Helpdesk and technical support more »

This role will involve providing support and technical advice to software users for SaaS software solutions including a business management tool and a safe control of operation work system. The individual in this role will provide both 1 st and 2 nd line support, collecting and analysing information … of a users time-sensitive issues and troubleshooting during a support call to get their work rolling immediately, or working with the development team to solve more technical and time consuming issues that cant be solved over the phone. This will require you to be involved in our software … calls from users to gather information on their issue/query and identifying how to solve the problem Logging all users issues in our support system and keeping users updated with progress on a ticket Generating weekly reports on issues reported and solved Ensure that all SLASs are met more »