1 to 25 of 30 Permanent Customer Experience Jobs in the South East with Remote Work Options

We are looking for an exceptionally talented Principal Consultant with a strong background in management consulting and Digital Transformation advisory with particular expertise in customer experience strategy and improvement (spanning all capabilities needed for a B2C or B2B2C company to sustain organic growth including brand, value proposition, and … end-to-end customer lifecycle experience) and marketing technology enablement. You will lead teams end-to-end on the delivery of consulting projects to resolve complex business problems for clients developing the right approach with the right expertise involved at the right time, leading the problem and solution … definition process, and ultimately developing and executing robust digital customer experience transformation strategies and implementation plans, including experience design, technical, and operational implementation. Salary: £120 -130k Bonus Hybrid - 2 days a week in our Southampton or London office. Responsibilites: Play an active role in strategic account more »

Direct Mail (DM) Outbound Telemarketing (OBTM) SMS Push Notification Provide technical leadership and expertise and incident triage for integration of Adobe Campaign with the Experience Cloud Target Audience Manager Analytics Own training, internal knowledge share, artefacts, application performance and usage management of Adobe Campaign What you'll bring Excellent … verbal and written communication skills. Detailed technical knowledge of the Adobe Campaign Manager toolset. Good understanding and experience of the Adobe Experience Cloud. Experience working on Windows Server and Microsoft SQL Server systems. Experience in a results-led marketing role, preferably but not necessarily in the … TV or entertainment industry. A passion for TV and good understanding of Skys content offering. Able to distil customer insight and performance data into clear and actionable plans. Knowledge on Adobe Message Center Platform. Team overview Want to unlock the power of data? Our Group Data Hub works with more »

Digital Experience Analyst – 12 months FTC Leatherhead, Surrey (Hybrid model) - Competitive salary of up to £50k, depending on experience - A workplace pension scheme - Hybrid working, with very occasional collaborative days in our Leatherhead headquarters - Private Medical and Dental cover - 25 days' annual leave with options to purchase and … rating of 4.3 and a Silver Sustainability medal. The Role This is an exciting time of growth for us, and we need a Digital Experience Analyst to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests … is responsible for the end-to-end management and execution of our on-site A/B test programme and roadmap to further inform customer-centric and conversion-supporting change. You will work closely with the Operations and Customer Journey teams to build a holistic, cross channel view more »

to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of … the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer satisfaction is enhanced through … aware of quality requirements Train Quality key professionals in best practices Work in close alignment with other Quality Leaders to ensure end-to-end customer experience improvement Provide operational leadership to the service organization Continuouslysearch for ways to improve the way we do business, deploy new initiatives, and more »

Management, Operations Management, and Azure. They are dedicated to enacting change, achieving outcomes, and building enduring relationships with their clients. You should have existing experience of Microsoft Cloud Technologies, M365, Azure and Windows operating system. Qualifications in these technologies would be desirable, but not required, although experience in … least 4 years is a key requirement. You will be a highly motivated, well organised with a ‘can do' attitude, have a passion for customer service and a proven competency in IT infrastructure and end user support. Your role will be predominately be based in Basingstoke, although travel to … customer sites will be required as part of the role so you will need to have a full driving licence and have your own vehicle. Are you the right person for the job? Minimum of 4 years' experience in an IT support environment, or a strong IT background more »

busy team located in a head office in Watford. The Service Improvement team is responsible for continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. The team is also responsible for optimising the customer experience and delivering high standards of customer satisfaction. … will be responsible for the governance of the departments processes, knowledge centre, risk management and controls management. You will be identified and deliver enhanced experience, driving changes and ensuring the team and departments have the right and correct information, working on projects deadlines, access any risks to the operation … Some from the contact centre/operational background would be desirable. We are looking for candidate who can demonstrate great change and improvement examples, experience in managing projects, experience in testing and planning ideas, creating business development documents and Working knowledge of BPM and tools such as iGrafx. more »

run Reviewing & amending pricing for customers where required Ensuring central spreadsheets & databases are maintained correctly for ongoing effectiveness and accuracy Checking billed data against customer orders & manually bill non-automated billed services Dealing with customer billing enquiries and closing accounts Liaising with other depts to ensure and improve … received & raising supplier claims Working with your line manager to improve on mistakes, identify ways to improve processes and drive forward efficiencies Provide Sensitive Customer Point of Contact Crown Commercial Reporting Complex Billing queries 25 Days Holiday + 8 Bank Holidays This role can be either a 12 Month … Clerk, Senior Billing Analyst, Senior Billing Advisor. Who? are we looking for? We are seeking a Senior Billing Specialist with: At least 2 years experience in a Telecoms Billing role Proven track record of being able to provide deep dive analysis with the ability to produce and provide client more »

Generating own leads by calling and booking appointments Demonstrating strong conversion of company-generated leads and appointments Building prospect pipeline managing revenue/new customer pipeline Canvassing new business from current client database Inspiring junior sales consultants, in return leveraging them as a source of new business leads Salary … want to work in an inclusive, friendly, and supportive environment. We are seeking a Business Development Manager (Mobiles) who is/has: 2+ years experience of self-generating leads and sustaining a pipeline to meet and exceed agreed sales GP targets within the Telecoms or Mobile sector Demonstrable client … while leveraging best of breed technology partners such asMicrosoft,Mitel,8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a more »

team, and can spend the remaining time working from home. The focus of the Data & Insight team is to collect data focusing largely on Customer Experience, and deliver engaging Power BI dashboards to various stakeholders, allowing them to track performance against KPIs and make informed business decisions. You … skills. It would well-suited to a Power BI enthusiast who's looking to take their career to the next level with an incredibly customer-centric and forward-thinking organisation! Requirements: Experience working in a commercial data and/or insight team Experience developing end-to-end … skills - including querying, data modelling and development Strong communication and stakeholder management skills Benefits: Salary up to £45-55,000 depending on level of experience 25 days holiday plus bank holidays Pension - 3% employer and 5% employee Discretionary bonus On-site gym with discounted membership Subsidised canteen Car purchase more »

team, and can spend the remaining time working from home. The focus of the Data & Insight team is to collect data focusing largely on Customer Experience, and deliver engaging Power BI dashboards to various stakeholders, allowing them to track performance against KPIs and make informed business decisions. You … skills. It would well-suited to a Power BI enthusiast who's looking to take their career to the next level with an incredibly customer-centric and forward-thinking organisation! Requirements: Experience working in a commercial data and/or insight team Experience developing end-to-end … skills - including querying, data modelling and development Strong communication and stakeholder management skills Benefits: Salary up to £45-55,000 depending on level of experience 25 days holiday plus bank holidays Pension - 3% employer and 5% employee Discretionary bonus On-site gym with discounted membership Subsidised canteen Car purchase more »

team, and can spend the remaining time working from home. The focus of the Data & Insight team is to collect data focusing largely on Customer Experience, and deliver engaging Power BI dashboards to various stakeholders, allowing them to track performance against KPIs and make informed business decisions. You … skills. It would well-suited to a Power BI enthusiast who's looking to take their career to the next level with an incredibly customer-centric and forward-thinking organisation! Requirements: Experience working in a commercial data and/or insight team Experience developing end-to-end … skills - including querying, data modelling and development Strong communication and stakeholder management skills Benefits: Salary up to £45-55,000 depending on level of experience 25 days holiday plus bank holidays Pension - 3% employer and 5% employee Discretionary bonus On-site gym with discounted membership Subsidised canteen Car purchase more »

team, and can spend the remaining time working from home. The focus of the Data & Insight team is to collect data focusing largely on Customer Experience, and deliver engaging Power BI dashboards to various stakeholders, allowing them to track performance against KPIs and make informed business decisions. You … skills. It would well-suited to a Power BI enthusiast who's looking to take their career to the next level with an incredibly customer-centric and forward-thinking organisation! Requirements: Experience working in a commercial data and/or insight team Experience developing end-to-end … skills - including querying, data modelling and development Strong communication and stakeholder management skills Benefits: Salary up to £45-55,000 depending on level of experience 25 days holiday plus bank holidays Pension - 3% employer and 5% employee Discretionary bonus On-site gym with discounted membership Subsidised canteen Car purchase more »

team, and can spend the remaining time working from home. The focus of the Data & Insight team is to collect data focusing largely on Customer Experience, and deliver engaging Power BI dashboards to various stakeholders, allowing them to track performance against KPIs and make informed business decisions. You … skills. It would well-suited to a Power BI enthusiast who's looking to take their career to the next level with an incredibly customer-centric and forward-thinking organisation! Requirements: Experience working in a commercial data and/or insight team Experience developing end-to-end … skills - including querying, data modelling and development Strong communication and stakeholder management skills Benefits: Salary up to £45-55,000 depending on level of experience 25 days holiday plus bank holidays Pension - 3% employer and 5% employee Discretionary bonus On-site gym with discounted membership Subsidised canteen Car purchase more »

have an exciting opportunity for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to … appropriate resolutions are achieved Overseeing routine system maintenance, including updates and backups Overseeing the delivery of IT Support to clients, ensuring high levels of customer satisfaction. Managing ticket queues and escalations Overseeing Technical Support work queue and liaise with Field Support, Networks, Project Managers to assist when Technical Support … seeking an IT Service Desk Manager with: Minimum 4 years in delivering IT technical services/team Leader/Manager within an MSP organisation Experience: Minimum 4 years in desktop support and 2 years in IT infrastructure roles Expertise in Microsoft environments, cybersecurity, and vendor management. Microsoft 365 Certified more »

in driving the AJ Bell product agenda, supporting the enhancements of the D2C business through improving conversations rates. This role focuses on optimising user experience, increasing customer engagement, and driving revenue growth through conversion rate optimisation strategies. The day to day responsibilities: Conversion Planning: Develop and execute testing … on platform releases and how they will enhance the testing programme. Website Analytics: Monitor and analyse website and digital performance using web analytics and customer feedback tools. Translate these insights into actionable recommendations, identifying testing opportunities and iterations to inform the test backlog. User Experience Enhancement: Work with … with optimisation tools and platforms, preferably Webtrends Optimize Experience using data analytics tools, preferably GA4 and Crazy Egg Awareness and understanding of UX & CX design principles Experience working with web developers Competent in JavaScript and Google Tag Manager Advanced Excel skills Previous experience in Financial services industry more »

our clients fast-paced and ever-evolving Business Onboarding department as one of their Subject Matter Experts. You will bring the relevant knowledge and experience in a first-line risk environment. This role is not just about what you know but your ability to take the know-how and … who will hit the ground running from day one. Someone who is not afraid to challenge the way they do things to improve the customer journey, owning your process improvements, guidance changes, and projects. Taking ownership of reviewing high-risk business onboarding applications using our clients risk appetite; balancing … this with delivering a great customer experience, whilst keeping the bank and its customers safe. What is expected of the Business Onboarding Specialist? Being a subject matter expert by mentoring our onboarding teams. You will do this by building their knowledge and confidence in our clients Risk appetite more »

C# WPF WebApi Developer Our client is transforming their industry with technology solutions that significantly improve customer experience and enable faster, smarter and more profitable decisions. Their cloud-based suite of applications runs on open-standards, includes rapid release cycles and functionality, and seamlessly connects every part of … the customer operation. The development team has been working in this sector since the early 90s. Technical skills needed, C# MVC ASP.NET SQLServer WPF WebApi Any experience with POS, retail or e-commerce systems useful Experience working in an Agile development team is useful. Benefits: Pension Private more »

+ benefits (depending on your level of Requirements for Senior Azure Engineer: Excellent technical skills Confident, friendly, with a desire to offer an excellent customer experience Proficiency in managing virtualised infrastructure in the cloud Strong commercial experience in cloud computing with a focus on Microsoft Azure Good … Responsibilities for Senior Azure Engineer: Manage and maintain virtualised infrastructure within Azure Develop and implement automation strategies for cloud infrastructure Oversee the transition of customer systems from on-premise to cloud-hosted services Ensure consistency, robustness, and efficiency in service delivery Support the migration process for new customers, including more »

leading global gaming brands such as NetBet, 777, and betFIRST. About Netbet Brand: Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to … receive the best possible service. The Role Our team of marketing experts uses data-driven insights to run efficient performance marketing and improve the customer journey. As the Sport CRM Executive, you will be responsible for planning and executing the CRM strategy for our sportsbook customers. You will create … support teams and stakeholders throughout the organization. Your Main Duties: Planning and executing innovative multi-channel communication concepts to optimize the user journey, maximize customer retention, and meet market KPIs. Manage the end-to-end delivery of promotional content and CRM campaigns for the sportsbook customers - from idea generation more »

training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We more »

can deliver value. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … are offering opportunities to join the Specialist team either in Networking and Security or Datacentre. Both of which don't require previous knowledge or experience in the sector. We are looking for someone that has a thirst to learn and will enjoy focusing on a specific aspect of technology. … the right technology that solves their business challenges Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a more »

can deliver value. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … are offering opportunities to join the Specialist team either in Networking and Security or Datacentre. Both of which don't require previous knowledge or experience in the sector. We are looking for someone that has a thirst to learn and will enjoy focusing on a specific aspect of technology. … the right technology that solves their business challenges Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a more »

Good understanding of ERP systems/applications (SAP, IFS, Epicor all considered) Good understanding of the terminology relating to ERP (Order to cash, procurement, customer experience, incident response) Responsible for coordinating the development and maintenance of the ERP application Provide oversight to end-user support Comfortable with reporting more »

Role Profile Customer Support Specialist Location South East Working from home Reports to Team Manager Contracted Hours 40 hours per week Hours of work Monday to Friday between 8:30-18:00pm About PremFina and the team PremFina is a technology-led, private equity backed, London-based firm operating … do something amazing. You can do something amazing. Join us today! About you Unfortunately if you do apply and have less than 12 months experience working within a Contact Centre your application will be automatically declined due to the high number of applicants. As a self-motivated, results driven … individual who has excellent verbal and written communication, you'll have a real passion for delivering the best experience you can, and by always ensuring that we collectively strive to do the right thing by our customers, our clients and regulators. Ideally having worked within a customer services more »

retail and hospitality Purpose of the Job: The Senior Events Executive (Outdoors)will play a crucial role in planning and executing events to enhance customer experiences and support the organisation's mission of promoting outdoor activities. This position involves coordinating all administrative and logistical aspects of events, as well … Develop marketing materials for events in collaboration with the marketing team Provide administrative and logistical support to the events team as needed Essential skills & experience required: Experience in organising events or exhibitions in a customer-focused commercial environment Strong relationship-building skills with external partners, sponsors, and … communication skills Ability to work independently and manage multiple projects If you're passionate about managing outdoor events and have the necessary skills and experience, we'd love to hear from you! Refer a friend and earn up to £500! If you know someone who is searching for a more »