1 to 25 of 42 Permanent Customer Service Jobs in South Wales

understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues? If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability … and exciting challenges, whilst supporting your personal growth and career ambitions, wed love to hear from you. Role Info: Customer Service Representative - Part Time (17.5hrs Per Week) Cardiff/Hybrid Working 2-3 Days Per Week After Training Competitive Market Salary Plus Significant Benefits Package Values: Serious about … we say. We stand by our word and the trust of others. Company: Global Distributor of chemicals & ingredients used in everyday products As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you more »

Do you have a passion for delivering exceptional customer service? Can you speak Welsh? Would you like to be part of a well-established business with over 140 years of history? Join City & Guilds - established since 1878! Become an integral part of our team as a Welsh Customer Service Advisor! Role Overview: As a Customer Service Advisor, you will support centres, employers, learners, and third parties via telephone and email, ensuring an outstanding customer experience. This role focuses on providing first-time resolution whenever possible. What We Offer: Permanent Position: Enjoy the stability … in a welcoming atmosphere at our Wakefield or Cardiff offices. If you are a confident individual who learns quickly and thrives on providing excellent customer service, Apply now to join our dedicated team. Our best advisors come from many different backgrounds; experienced customer service individuals or more »

Do you have a passion for delivering exceptional customer service? Can you speak Welsh? Would you like to be part of a well-established business with over 140 years of history? Join City & Guilds - established since 1878! Become an integral part of our team as a Welsh Customer Service Advisor! Role Overview: As a Customer Service Advisor, you will support centres, employers, learners, and third parties via telephone and email, ensuring an outstanding customer experience. This role focuses on providing first-time resolution whenever possible. What We Offer: Permanent Position: Enjoy the stability … in a welcoming atmosphere at our Wakefield or Cardiff offices. If you are a confident individual who learns quickly and thrives on providing excellent customer service, Apply now to join our dedicated team. Our best advisors come from many different backgrounds; experienced customer service individuals or more »

Patient Monitoring & Wound Express products into the healthcare market; NHS, private hospitals and primary care. THE ROLE: Office based job in Cardiff. As a Customer Service Leader, the successful candidate will be responsible for a team of 4. The primary purpose of this job is to work closely … with the customer services manager to provide direction, instruction, and guidance to a customer service team, ensuring the delivery of excellent service to customers. Ensuring the swift and accurate processing UK orders, including service repairs and returns. Effective leadership in this position directly contributes to … the overall success of the customer service department and the satisfaction of the customers they serve. Training new staff, setting customer satisfaction goals, and maintaining service protocols. Monitoring team performance, providing feedback, and motivating team members to exceed customer expectations. Support in handling complex customer more »

Location Bristol, Newcastle-upon-Tyne, Nottingham, Swansea About The Job Job summary As the Service Desk Lead, youll oversee day-to-day operations, ensuring users and business teams receive exceptional support. Your responsibilities include managing Quality and Reporting processes, implementing support for new projects/services within the ITSM … Toolset, and collaborating with relevant resolver groups and assignment teams. Reporting to the Service Desk Manager, youll also have line management responsibility for Service Desk Analysts. Theres never been a better time to join the DVSA. Our Digital-first vision is supported by a clear strategy which allows … the award-winning services we work on and whats on offer for you, helping drive your career forward. Job Description The purpose of the Service Desk Lead is responsible for overseeing the day-to-day activities of the Service Desk operations to ensure users and business teams received more »

Role: Customer Service Representative. Language: Dutch, German, Norwegian & Swedish-Any one out of 4 with at least C1 proficiency. Office location: Cardiff, United Kingdom. Work Mode: Remote within UK and 100% Onsite, both available -Onsite preferred. Employment type: 6+ months initially (with a view to possible extension) Pay … English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems Previous experience in an outsourced customer service environment is of advantage. Work Experience/Responsibilities: Handle phone calls with customer queries and provide resolution to end users Record … per client specifications to the immediate lead as applicable Work independently and within a team. Communicate well with internal and external contacts. Provide exemplary customer satisfaction. Meet quality standards on all handled contacts. Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined more »

Immediate need for a talented Customer Service (German/Dutch/Spanish/Norwegian) . This is a 06+ Months contract opportunity with long-term potential and is located in Cardiff, UK (Onsite). Please review the job description below and contact me ASAP if you are interested. … Job ID: 23-00856 Pay Range: GBP 30K/P.A (Gross) Key Responsibilities: Handle phone calls with customer queries and provide resolution to end users Record case resolutions in the contact center tool based on client communication via phone, email, chat etc. Ensure that cases are resolved within case … per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined more »

An established and growing company is looking for an Export Customer Services Co-Ordinator for a 12 month maternity contract to cover European markets, this is a very exciting role to join their busy and very happy team of customer service professionals based on the outskirts of … Cardiff city centre. A great benefits package included. We are looking for someone with excellent Customer Service and administration skills, a stable working background who is used to working as part of a team. We`re looking for somebody with great Microsoft Office skills, the successful candidate will … be responsible for delivering first class customer service via the telephone and providing administrative with export skills or knowledge. Duties Include: Support the Distributor network and ensure that export orders are processed speedily and accurately To provide sales information upon request to local management To liaise regularly with more »

is located in Celtic Way, Coedkernew, Duffryn, Newport and it's hybrid. Position Overview Vantage is looking for a resourceful, detail orientated, self-motivated Customer Experience Administrator to work as part of a team assisting the Enterprise Technical Account Manager with the timely response and resolution to any customer requests. The daily responsibilities include acting as first point of contact for customer queries via phone and customer ticketing system, establishing and maintaining relationships with all internal Vantage teams to collect requirements and data to produce reports, maintaining corporate document libraries, ensure quality of all data reported … contribute to process improvements through partnerships with internal and external teams, project support, customer support (portal onboarding, access requests, performance reporting, coordinating products and services). A successful candidate will cooperate with all internal teams to ensure relationships are built, strengthened and maintained. Duties Frequent contact with existing and more »

1st Line Service Desk | Up to £28k | Cardiff | Office 365 | Azure | Networking | The Company They are a rapidly expanding MSP based in Cardiff that work with banks, high street brands, charities and other well known businesses to provide high quality IT support services, Cyber security and consultancy. It is … a fast paced and fun environment to work in with plenty of room for progression. The Role You will be part of a the service desk team, dealing with phone calls, emails and all other communications are answered in an efficient and professional manner, this will help develop customer service skills. As well this, you will be helping to resolve basic technical issues and to build, install and configure computer hardware. Requirements Valid UK Drivers license and car Minimum 1 year MSP experience Skills Fantastic customer service skills Prior service desk experience Office more »

technology. Working with partners including MoneySupermarket, GoCompare and MoneySavinExpert as well as attracting our own direct customers, we provide an on-line and telephone service for consumers allowing them to tailor quotes, shortlist policies and buy the best and most cost effective levels of cover for them. Our customers … Job Scope: As an ActiveQuote Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants. The … volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads. Responsibilities and Duties: Act as the first point of more »

chase invoice as and when To be considered: Strong eye for detail Sage or Xero experience is essential Inputting supplier invoices Computer literate Strong customer service skills Previous admin or customer service experience ideally with at least 18 months of experience is essential Organised and punctual more »

coordinating the supply and installation of our products, ensuring smooth and efficient operations from order processing to final installation. Key Responsibilities Order Management: Process customer installation requests accurately and efficiently. Maintain accurate records of all orders and installations. Supply Coordination: Liaise with Production and Despatch to ensure the product … Scheduling: Coordinate with installation teams to schedule fittings. Communicate installation schedules to customers and ensure their availability. Manage any changes or rescheduling requests efficiently. Customer Service: Serve as the primary point of contact for customers regarding order and installation queries. Provide exceptional customer service, addressing any … Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with inventory management software is advantageous. Detail-oriented with a high level of accuracy. Customer-focused with a professional demeanour. Ability to work independently and as part of a team. How to Apply: Submit your CV and a cover more »

the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and … with industrial 3 phase motors, AC/DC drives, D.O.L starting methods, motor insulation testing, controls, and field wiring diagnostics Experience of a technical customer service environment. An ability to deal professionally and tactfully with customers in all situations Excellent customer service and communication skills both more »

the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and … with industrial 3 phase motors, AC/DC drives, D.O.L starting methods, motor insulation testing, controls, and field wiring diagnostics Experience of a technical customer service environment. An ability to deal professionally and tactfully with customers in all situations Excellent customer service and communication skills both more »

Service Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Technician Hours of Work: 8am to 5pm with a 1 hour lunch … TF10 7BX What we offer: Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance Long Service Awardson 10, 20 and 30 years Life Event Day- Getting Married, Moving Home, Graduating Part of the Dunstall Holdings Groups, Rea Valley Tractors (RVT more »

Service Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Technician Hours of Work: 8am to 5pm with a 1 hour lunch … TF10 7BX What we offer: Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance Long Service Awards on 10, 20 and 30 years Life Event Day - Getting Married, Moving Home, Graduating Part of the Dunstall Holdings Groups, Rea Valley Tractors more »

Service Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Technician Hours of Work: 8am to 5pm with a 1 hour lunch … TF10 7BX What we offer: Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance Long Service Awards on 10, 20 and 30 years Life Event Day - Getting Married, Moving Home, Graduating Part of the Dunstall Holdings Groups, Rea Valley Tractors more »

ensuring all relevant legislation is considered. Ensure CRM campaigns have gone through the required QA process prior to going live to deliver an excellent customer service. Liaise with other departments across the business, specifically customer service, in regard to the terms of offers communicated in order to … improve the service provided to our customers and reduce customer complaints or service failures. Daily, weekly and monthly reporting on campaign success metrics. Document weekly and monthly results for all campaigns. Requirements: Prior experience in a gaming or sportsbook environment, not necessarily in the same role, is more »

About The Role IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like to help … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or our call more »

Are you a skilled and motivated Field Service Engineer looking for your next career opportunity? We're looking for an engineer to cover a patch between the Severn Bridge, Somerset, Reading and Gloucester. What's in it for you? Lucrative Overtime Opportunities : Maximise your earnings with generous overtime pay … experience. Salary Increases : As you gain experience and competence, you will be eligible for regular salary reviews. What you be doing as the Field Service Engineer Maintaining and repairing plant machinery and equipment at client sites. Conducting regular inspections and preventive maintenance to ensure optimal performance. Troubleshooting and diagnosing … implementing practical solutions. Collaborating with customers to understand their needs and provide technical guidance. Training clients on proper equipment operation and maintenance procedures. Documenting service activities, including repairs, parts used, and time spent on each job. Staying up to date with industry trends and advancements in technology. What you more »

Are you a skilled and motivated Field Service Engineer looking for your next career opportunity? We're looking for an engineer to cover a patch between Bridgend, St Davids and Aberystwyth. What's in it for you? Lucrative Overtime Opportunities : Maximise your earnings with generous overtime pay (time and … experience. Salary Increases : As you gain experience and competence, you will be eligible for regular salary reviews. What you be doing as the Field Service Engineer Maintaining and repairing plant machinery and equipment at client sites. Conducting regular inspections and preventive maintenance to ensure optimal performance. Troubleshooting and diagnosing … implementing practical solutions. Collaborating with customers to understand their needs and provide technical guidance. Training clients on proper equipment operation and maintenance procedures. Documenting service activities, including repairs, parts used, and time spent on each job. Staying up to date with industry trends and advancements in technology. What you more »

is already well-established and offers Microsoft certifications. Responsibilities Provide 3rd Tier technical support, answering inbound support queries and receiving escalation from 2nd Tier Service Perform efficient diagnosis and resolve as the final stage of Service escalation Maintain an impeccable level of customer service and interaction … for all support queries Adhere to all Service management, security and quality management principles Hands on project-based Microsoft work Requirements Proven Microsoft background (SME) Windows Server, On-prem & Cloud knowledge Office 365 LAN/WAN/VLAN If you like working in a fast-paced environment and want more »

accessibility for users. Work closely with our application development teams to ensure good database design with performance and efficiency in mind. Work closely with service delivery teams, application development teams and users to provide service and issue resolution. Design, install, monitor, maintain, upgrade, test, and tune our Oracle … Middleware Administration. Building, installing, upgrading, migrating, configuring, and supporting Oracle databases and Fusion Middleware Application Server upon a Windows Server environment. Working with a service desk ticketing system to resolve service request and incidents. Good knowledge or SQL and PL/SQL. Ability to develop and maintain Windows … Server administration. Batch scripting. SQL/PL/SQL. Excellent verbal and written communication skills. Excellent ability to deliver to expectation on time. Strong customer service orientation. Strong technical documentation skills. Due to the volume of applications received for positions, it will not be possible to respond to more »

sector. What you're looking for? Joining their friendly, team of 6 Application Support Analysts you'll deliver first class support to a worldwide customer base using their award-winning product and be responsible for: Triaging Incidents logged within the Service Desk system Investigating and resolving all types … years + experience in a similar role, good technical ability, a friendly and confident personality, a "can-do" attitude and a naturally inherent customer centric mind-set and approach. Ideally with p rior application support experience within the commercial software development industry. Good MS/SQL Server script writing … experience Proven analytical and problem-solving abilities Client-facing experience Really good customer service skills Ability to effectively prioritise work Good communication and interpersonal skills, with a focus on listening and questioning Good documentation skills In return youll be offered a long term career with training and development more »