1 to 3 of 3 Permanent Incident Management Jobs in South Wales with Remote Work Options

your communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution … technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support. You will handle issues escalated by our Helpdesk and have the ability to quickly troubleshoot and resolve complex IT … software licensing terms, license models and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical more »

and service quality. Produce regular reports on service desk performance, trends and user feedback, presenting key findings to management. Requirements: Familiarity with ICT service management tools and incident management processes. Solid understanding of IT systems, hardware, software and networking concepts. Strong commitment to delivering exceptional customer service … and a genuine desire to assist others. Good leadership and team management abilities, with the skills to inspire and motivate a team to excel. Analytical and proactive problem solving skills, with the ability to handle and resolve complex issues efficiently. Where you'll fit in: The ICT Service Delivery more »

have the following responsibilities. Troubleshooting and resolving incidents passed from 1st & 2nd line Working with internal, external stakeholders and 3rd parties to provide solid incident management resolutions Progressing all incidents in a timely manner to ensure SLAs are met Tracking of all incidents and escalation and closure of more »