london, south east england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft Azure Fundamentals). You will have experience more »
IT Service Desk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management and more »
london, south east england, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
IT Service Desk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management and more »
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
knowledge of French or German as a second language. Relevant qualification (Completed vocational education (e.g., IT specialist) or university studies (Bachelor)) Prince2 Practitioner qualification, ITIL Foundation or/and equivalent MS Project Sales experience Service Management experience Basic knowledge of logistical processes Basic technical knowledge of Workplace, Networking, Datacenter and more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes. Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring more »
Hatfield, Hertfordshire, United Kingdom Hybrid / WFH Options
Computacenter
knowledge of French or German as a second language. Relevant qualification (Completed vocational education (eg, IT specialist) or university studies (Bachelor) Prince2 Practitioner qualification, ITIL Foundation or/and equivalent MS Project Sales experience Service Management experience Basic knowledge of logistical processes Basic technical knowledge of Workplace, Networking, Datacenter and more »
/prioritization and categorization of incidents is important Skills Required Excellent Communication skills in English and Norwegian (spoken and written) Handling the voice calls ITIL process on Incident Management and Service Request fulfilment Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the more »
a business analysis capacity to capture client requirements Essential certifications • Agile based project management certification such as Agile Certified Practitioner Desirable certifications: • SCRUM Master • ITIL (or another process best practice such as Six Sigma or COBIT) • Agile Foundation or Practitioner • ServiceNow certifications Responsibilities (not limited to): Manage large-scale client more »
able to estimate the possible impact of an interruption of service and the consequences of problems with/or the loss of computer services. ITIL certified or willing to obtain certification as part of the development plan asap. Language English - Excellent: professional level both in writing and speaking. Main characteristics more »
of Microsoft Windows 7 - 11 Understanding of WiFi technologies and network topologies Familiarity with routers, managed switches, and related hardware Preferred Experience: Microsoft certifications ITIL V3 or V4 VMware ESXi UniFi WiFi systems Veeam Backup and Replication Draytek Routers 3CX Phone System The Ideal Candidate: Hardworking and enthusiastic Confident communicator more »
Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS/Application deployment Desirable skills/qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification This is an excellent opportunity to join us and more »
Rotherham, South Yorkshire, Yorkshire, United Kingdom
Exemplar Health Care
C or above in English & Mathematics or equivalent industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification ITIL Foundation Qualification (desirable). What we offer We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects retail and more »
Documenting configuration and developing user support materials Networking, IP schema and associated aspects Key skills we would like to see (Desirable) Relevant qualifications (Microsoft, ITIL) Experience of Microsoft O365 management Experience of an ISO27001/Cyber Essentials Plus environment Location : Leatherhead, Surrey (office based role) Contract: Full Time, Permanent Salary more »
York, England, United Kingdom Hybrid / WFH Options
FDS, A DXC Technology Company
keyboards, memory, hard drives with network fault troubleshooting with network printer installs and configuration with remote tools to control end user devices understanding of ITIL incident management to work independently (but still part of a larger team) Desirable skills/qualifications: or current SC security clearance desirable license with own more »
Ticket Management Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectively Desirable skills/qualifications: ITIL Foundation 3 4 years experience supporting Windows environment Windows certification This is an excellent opportunity to join us and as an employee you will gain more »
Previous experience in the creation of technical support documentation Enterprise support of Microsoft Office 365, desktop and Admin Knowledge of Service Management processes e.g. ITIL Previous experience working in a managed service environment working to defined scope and with strict SLAs Exposure to Infrastructure technologies – Server, Networks etc Working knowledge more »
Previous experience in the creation of technical support documentation Enterprise support of Microsoft Office 365, desktop and Admin Knowledge of Service Management processes e.g. ITIL Previous experience working in a managed service environment working to defined scope and with strict SLAs Exposure to Infrastructure technologies – Server, Networks etc Working knowledge more »
/Group Policy SCCM/WSUS Microsoft Data Protection Manager Networks Printers and Multi-Functional Devices Knowledge of the following would be considered beneficial: ITIL Framework GDPR and UK Data Protection legislation. Benefits: Enhanced annual leave entitlements Holiday Purchase Scheme Happy Birthday Day Harrods Rewards Card (staff discount) BHSF Health more »
Hardware Support (Dell, HP and Lenovo) RMM tools A full driving licence Desirable Skills: Degree educated At least one years in a similar role ITIL foundation Benefits: For the successful candidate my client offer excellent opportunities for career development and fully funded training and exams, life insurance, company pension and more »
The successful service desk team lead will have: End-user computing experience Windows 10, O365 technical support experience Active Directory Administration Strong knowledge of ITIL best practices Outstanding customer service and communication skills. Experience collaborating with internal teams and external suppliers. Strong analytical and problem-solving abilities. Experiencemanaging and leading more »
Logic Apps - Power Virtual Agent - CoE Tool Kit - PowerShell - Power Fx - Appenate - Microsoft Windows Server OS and Active Directory - Web Services - Nintex Workflow - Sharegate - ITIL Awareness more »
watford, hertfordshire, east anglia, United Kingdom
Eurovia UK
Logic Apps - Power Virtual Agent - CoE Tool Kit - PowerShell - Power Fx - Appenate - Microsoft Windows Server OS and Active Directory - Web Services - Nintex Workflow - Sharegate - ITIL Awareness more »
Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under more »
a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a more »
concise and accurate call logging, documentation and email correspondence • Able to work well as part of a team or independently Desirable skills/qualifications: • ITIL Version 3/4 Foundation • CompTia A+ Certification • Microsoft Windows 7/10 training and certification If you have the skills required please apply now more »
