1 to 25 of 88 Permanent Problem Management Jobs in the UK

expertise to help customers achieve results identified in customer success plans Technical assistance and recommendations for Enterprise Customers based on data analytics Taking a problem management approach, find opportunities for improvement initiatives You'll be assigned to several customers and will work together with an account team, and more »

rigorous processes, providing accurate and consistent information. Ensure alignment of SLAs and KPIs across all IT teams and delivery partners. Lead Incident, Change, and Problem Management activities to maintain service excellence. Assist Product Owners in developing and maintaining the service catalogue and associated workflows. Additional Responsibilities: Represent our … colleague satisfaction feedback. Proactively escalate and coordinate business needs as required. Qualifications and Skills: Proven experience in a multi-vendor operational service environment. Strong problem-solving skills with a systematic, analytical approach. Familiarity with ITIL and/or CMMI methodologies. Experience in Incident, Change, and Problem Management activities. ITIL Foundation certification and experience in relevant functional disciplines. Understanding of project management methodologies such as Prince2, Agile, Scrum, Kanban. Excellent written and verbal communication skills. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Commercial awareness and ability to balance business needs more »

with 3rd party vendors etc in adherence with process and compliance. Manage day to day availability of application software and environments, ensuring that change management and problem management are properly addressed in a timely manner to enable service improvement and within SLA's. Assists with managing vender … with internal teams and external partners to understand business requirements and translate those into technical solutions. Leadership skills Significant experience of call and change management systems, troubleshooting tools and root cause analysis, coupled with great analytical capabilities. Great communication skills - translate technical to non-technical and vice-versa Working … knowledge with Windows Server Significant experience in a proactive IT environment with a strong understanding of; product lifecycle management specifically in Siemens Teamcenter/NX. Exposure to both Agile & Waterfall project methodologies. Able to operate under pressure and influence decisions. Any experience with the below would also be advantageous more »

iSeries Application Support Administrator Our trusted partner, a leading FTSE 250 corporation is currently hiring an iSeries Application Support Administrator to provide incident management, application deployment and DR Test Verification within the Application Support (IBM Estate) function of a highly reputable global financial service provider. This permanent role paying … challenging vacancy you must has recent hands on capabilities in iSeries/AS 400 with the ability to perform upgrades, performance monitoring and incident management within a small team. It would be highly desirable if you the chosen candidate had Azure fundamentals as our client moves into the cloud. … Core responsibilities: Incident Management: All support request raised to support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and more »

in requirements and time scales. Interpersonal capability - ability to communicate effectively to both Fujitsu and customer technical and business focused staff. Excellent troubleshooting and problem-solving skills. Developing good relationships - ability to develop relationships with all parties. Decision making - ability to make sound decisions in a timely and effective … Blackberry Enterprise Server (BES) administration and support. Configuring and troubleshooting Blackberry devices and services. Ensuring Blackberry services integrate effectively with messaging platforms. Incident and Problem Management: Responding to and resolving escalated incidents related to messaging and collaboration tools. Performing root cause analysis for recurring issues and implementing preventive … measures. Collaborating with other IT teams and vendors to resolve complex technical problems Incident & Problem Management Responding to and resolving escalated incidents related to messaging and collaboration tools. Performing root cause analysis for recurring issues and implementing preventive measures. Collaborating with other IT teams and vendors to resolve more »

Tools: Good proven technical hands-on skills in a) Azure cloud (Storage accounts, logic app, Azure data factory, SQL DB, key vault, Azure API management) or b) Biztalk or dynamics finance and operations Monitoring and alerting tools experience: solarwinds or any other tool Experience in supporting mobile/website … applications Basic understanding of service operations (Incident, problem management, change management, event management) Good understanding of data warehousing concepts Devops tools Understanding to perform deployment operations Knowledge about Messaging queue systems (rabbit MQ or any other tool), azure service fabric will be of added advantage Principle more »

Governance and Security policies Develop and maintain documentation for migration processes, best practices, and architectural guidelines. Use DevOps tooling to create repeatable deployment and management methods for Azure resources. Ensure the availability, performance, and security of cloud environments. Helps to drive technical enhancements across the Azure tenant, proactively identifying … Participate in Disaster Recovery initiatives including regular testing and ensure skills and knowledge across systems are maintained in order to assist with DR invocation. Problem management, including root cause analysis and pro-active identification of infrastructure risks and issues Contributing to the IT roadmap and service improvement plans … for infrastructure services, with particular focus on Microsoft technologies Implementing changes in line with the IT change management process and CAB Stay abreast of emerging cloud technologies, industry trends, and Microsoft Azure updates to continually enhance the organization's cloud capabilities. Ensure Data Retention and Residency requirements are met more »

Responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the network and IT infrastructure custodians, including the management of Operating Systems, physical and virtual servers, hosting, and system security. The engineer works across support and project-based activities, providing remote and onsite … restore a failed IT Service as quickly as possible. If no solution can be found, the 2nd Level Support passes on the Incident or Problem Management Team. Provide 3rd-line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support … NetApp/Comvault) Cloud and Hosted Infrastructure Microsoft 365 Applications and SSO Information Security Systems Security Appliances Cisco and Meraki Networking Data Centre Facilities management Change Management Accurate Documentation As defined by ITIL escalation procedures for 3rd Line support services to Desktop Analysts and Store Support Teams, be more »

Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customer service, have a proactive attitude to problem solving, and buy into the team ethos. You will be working with the Resolver Team with a focus on tackling more complicated customer issues … a willingness to help your colleague will be a key attribute to the role. ESSENTIALS Excellent customer service & communication skills. Excellent analytic skills and problem-solving abilities. Ability to multitask and handle multiple simultaneous issues. Knowledge of Microsoft Windows Operating systems. Excellent knowledge of SQL Scripting. Knowledge of AWS … and ideally also Kubernetes. Understanding of problem management processes. Experience in incident detection, analysis, resolution, and communication. Must be able to chieve Security Clearance to agreed National Levels. Be able to part of the team providing on call 24/7 support on a rota basis. We are more »

with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause analysis process, Initiates problem management. Supportcontinuous process improvement … technical audiences. An innovative thinker Adept at defining & building system solutions from business requirements Experienced in creative systems design and rigorous implementation Experienced in problem analysis and solving Adept at producing high quality documentation Process orientated- capable of quality process mapping *******Please note that this is an IT position more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed, configured, and maintained to monitor our IT infrastructure and end-user devices. Lead proactive resolutions … analysis and reporting, using insights from Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures more »

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify underlying … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

and troubleshooting Windows Server VMs, OS, and underlying infrastructure. Working with Event Monitoring Tools Azure Monitor, Log Analytics, SCOM (System Centre Operations Manager) Event Management/Alert Monitoring flow and lifecycle. Onboard and Configure IaaS and PaaS resources into Azure Monitor/Log Analytics and SCOM environments. Following ITIL … processes Incident Management, Event Management, Change Management, Request Management, Problem Management. Collaborating with MBG Service Desk, MBG Operations Management, MBG Service Transition team, TAMs, SDMs, Cognizant HSO and DWP teams to escalate and resolve tickets. Engaging with On-Call Escalations team for internal escalations. … ideally supporting external customers). Experience working in Azure Platform. Experience with Windows Server. Managing/Operating/Troubleshooting experience in Azure using Azure Management Technologies (Azure Monitor, Monitoring Agents, Kusto Query Language) and SCOM. Experience with Service Now. Scripting: Powershell, Command line, KQL, json. An understanding of ITIL more »

Rules, UI Actions, UI Policies, and AJAX using languages such as Javascript, Angular, and Python Developing client-focused solutions in the following modules - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset Management, CMDB, Virtual Agent, and Service Portal Wed love more »

improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. The Head of Technical Service Assurance will be developing … across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Technical Service Assurance will also support … with contract management to ensure the effective and efficient management of contracts throughout their life cycle for in-life add moves and changes. What you'll do: Customer-Centric Excellence: Youll collaborate closely with our customers, understanding their unique needs and challenges. By leveraging data, analytics, and best more »

our client, a major investment bank, in Bournemouth on a consultancy basis. The ideal candidate will have a good understanding of Infrastructure technologies, incident management and problem solving and act as a Project Manager. Any experience with authentication technologies would be advantageous. Some flexibility may be given to … and technology teams, and the global support teams, subject matter experts and senior stakeholders. This role will be suitable for someone with strong analytical, problem solving and communication skills who can clearly articulate issues and handle management level conversations. The role also requires broad business process experience, strong … player and client focus as well as strong negotiation skills and ability to perform under pressure. The individual must have a strong focus towards problem solving, risk management, change controls, strong analytical mind and ability to disseminate technical information. Key Responsibilities Project Manager for a defined and ongoing more »

professionals to be part of leading-edge technology projects. Cognizants Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … migration of high-profile business partners to the VDI platform. Ensure all issues are logged appropriately and escalated as necessary using the Incident and Problem management process. Communicate clearly with stakeholders to ensure they are kept up to date this progress on open issues, and follow-up on more »

be doing Work collaboratively to deliver projects in a timely and organised manner. Seek innovative solutions, improvements, enhancements and automation wherever possible. Monitoring and management of AWS, VMware, Compute, Storage and Backup estates including participation in the on- call rota. Act as point of contact from any datacentre operations … incidents and fixes is expected. As an Engineer, within your SME technology remit, you will be responsible for: Supporting Incident/Major Incident and Problem Management The ongoing management and optimisation of monitoring and alerting services Creating and managing Technical IT documentation End-end ownership of our … you Experience working in an environment supporting VMware vSphere productions. Knowledge of supporting on-premise compute platforms (Lenovo, Dell), enterprise storage and backup solutions. Management of system monitoring technologies (SolarWinds, Opsview, Nagios, Grafana) Working in a change-controlled environment. Technical Documentation. Planning, installation and support of physical equipment within more »

guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning … Subscription administration o Azure Virtual Desktop o Azure Virtual Machines o Azure Networking/VPN o Citrix Virtual Apps and Desktops o SSL Application management o Microsoft 365 applications o Exchange Online and on-premise with Exchange Hybrid o Private Cloud support o Microsoft Teams Administration o Microsoft Enterprise … Mobility Security o Microsoft Endpoint Management/Intune Azure Certifications: AZ-900 or AZ-104 Microsoft End User Certifications: MS-100 or similar A demonstrably good troubleshooting methodology A good communicator at a technical and non-technical level in written and oral forms An understanding of Risk/Impact more »

for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. The DCCs infrastructure and supply chain is complex and a demonstrable ability to assimilate a significant volume of technical and … and validate observed impact is essential. Shift Lead Technical Operations Analysts will be the go to when DCCs Customers and Senior Management. Strong stakeholder management skills are a must. With awareness of the DCCs commercial position within industry to protect and maintain the DCCs reputation. This role will cover … and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes more »

join! The Role: We are seeking an experienced Senior Service Delivery Analyst to join our ICT Department at South Wales Police working within a Problem Co-Ordination role within the ICT Service Desk. The successful candidate will report to the Customer Services Manager and is responsible for ensuring the … delivery of high-quality IT services to internal customers, while working closely with the service management team to ensure that IT services are delivered in line with agreed service levels. Responsibilities: Ensure the delivery of high-quality IT services to internal customers Work closely with the service management … in line with agreed service levels Monitor service delivery performance, and take appropriate action to resolve issues and improve service Manage and coordinate incident, problem, and change management processes Work closely with technical colleagues and both internal and external key stakeholders to resolve problems in a timely manner more »

The Change and Configuration Analyst at AllPoints Fibre will beresponsible for supporting both Change Management and Configuration Management BAU operations, co-ordinating and overseeing the respective processes within APFN. This role ensures that all changes to the APFN network and corporate IT infrastructure are systematically recorded and managed … Manager where required. Manage and resolve queries and complaints received from Service Managers or customers, escalating promptly to Change Manager and/or other management where needed. Review CRs post-implementation to verify effectiveness and efficiency; ensures the information in Change and Configuration systems is correct to support reporting … follows up on any corrective action needed. Work with Incident Management and Problem Management teams where incidents have been caused by change activity to understand the impact, track incident resolution activities, help in identification of root cause of failure (reviewing accuracy of stated risk & impact, effectiveness of more »

fault resolution on PDH, SDH and IP technologies as well as copper, fibre and radio networks. The role includes identifying and resolving trend and problem issues from the SPEN network management platforms as well as historical data. The role is pivotal in ensuring adherence to business quality processes … integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm You will: 3rdline support for NOC shift engineers. Trend & Problemmanagement includingidentification, reporting &resolutionof issues Providing root cause analysis on complex operational faults Ensuring governance of businessquality processes within the NOC environment. Carrying out network analysis … OSS, PDH, SDH & IP technologies. Skilled in networks including copper, fibre and radio infrastructure Structured approach to governance on complex networks Understanding of network management and use of Network Management Platform tools. Understanding of Electricity Supply Industry Protection and Real Time Systems Operations and equipment would be a more »

business/customer impacts Acts as an escalation point for both the user community and IT business partners into Service Delivery Responsible for the management of a multi-sourced supplier environment across multiple locations, utilise data in the form of KPIs and Service Levels to achieve this. Responsible for … the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published in a timely … to the monthly internal customer service reviews and external IT partner reviews as well. Will also lead and be responsible for the group IT problem management process Facilitating the Incident Management Process Managing the IT Change process Supporting the management of Assets The role is for more »

Delivery Manager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process are followed as implemented You will be responsible for the development and implementation of documented Processes and Procedures. You will also be responsible … are followed up on and fixed within SLAs. S you will have the following skills/;- knowledge of ITIL, Agile and DevOps, including Incident Management, Problem Management, and Change Management. Developing and delivering service improvements Proven experience of service management & application support knowledge of service recovery … incident and problem management Experience using service management, service monitoring, knowledge management, communication and workflow tools. Hands-on experience as Service Delivery lead/manager Extensive problem-solving and debugging skills. Experience in providing services to agreed SLAs Experienced in Problem and Incident Management more »