for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (ConfigurationManagementDatabase), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet … team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configurationmanagement, and service reporting. Additionally, you will manage contracts with third-party providers responsible for the execution layer, ensuring they meet performance standards … or a similar fast-paced environment is a plus. Service Management: Practical experience in developing and implementing strategies for change management, release management, knowledge management, CMDB, configurationmanagement, and service reporting. Demonstrated ability to manage the planning, coordination, and execution of service transition activities, ensuring they meet quality standards and More ❯
service operations tooling. Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM,CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and More ❯
engage and collaborate with stakeholders at all levels of the organization. Preferred Qualifications: Experience working in the financial services sector. Experience in ConfigurationManagement (CMDB) or Software Asset Management (SAM). This role has a first-class benefits package, including a fantastic holiday entitlement of 38.5 days annual leave with More ❯
Employment Type: Permanent
Salary: £45000 - £55000/annum fantastic holiday allowance and pens
engage and collaborate with stakeholders at all levels of the organization. Preferred Qualifications: Experience working in the financial services sector. Experience in ConfigurationManagement (CMDB) or Software Asset Management (SAM). This role has a first-class benefits package, including a fantastic holiday entitlement of 38.5 days annual leave with More ❯
Aldershot, Hampshire, United Kingdom Hybrid / WFH Options
DXC Technology Inc
Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage. You will need to have strong communications both written and oral, ability to present solutions to More ❯
Design, develop, and implement ServiceNow solutions , including workflows, UI policies, business rules, and automation. Customize and configure ServiceNow modules such as ITSM, ITOM, and CMDB to align with business needs. Develop and maintain ServiceNow integrations with third-party systems using APIs and web services. Implement Service Catalogs, Request Management, and More ❯
on successes and failures to improve performance. Coordinate and prioritize small changes, enhancements, and product upgrades/patching with implementation and engineering teams. Manage CMDB/ServiceNow product owner responsibilities, including cybersecurity assessments and data classification. Support L2 and L3 operational activities related to CMMC, disaster recovery, cybersecurity, EVM, and More ❯
Asset and ConfigurationManagement (SACM), ensuring accurate and real-time management of software and IT assets within the CMDB. Drive continuous enhancements to the CMDB, improving visibility, compliance, and lifecycle management of IT assets. Security, Compliance & Risk Management: Embed security and compliance into operational workflows with automated security controls. Ensure More ❯
I am working with a Tier 1 Investment Bank to hire a Data Architect (with CMDB/ServiceNow experience) for a long term, globally distributed project. Job Overview: We are seeking an experienced Data Architect with expertise in data architecture, IT Service Management (ITSM), and ITIL frameworks. The role involves … data infrastructure, ensuring effective data extraction, organization, and access. You’ll manage the Firm’s Common Service Data Model (CSDM) and ConfigurationManagementDatabase (CMDB), ensuring alignment with industry best practices and enterprise architecture. Key Responsibilities: Lead the design and management of the CMDB and CSDM, ensuring efficiency, policy compliance … and alignment with technology strategy. Collaborate with stakeholders to validate data needs and maintain CMDB hygiene. Ensure data architecture aligns with enterprise architecture guidelines. Report on data architecture status, liaising with functional leads, business services, and governance forums. Establish a data architecture framework, manage documentation, prioritize requirements, and oversee the More ❯
Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential. Who we are The UK's fastest broadband network. The nation's best-loved More ❯
Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential. Who we are The UK's fastest broadband network. The nation's best-loved More ❯
Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential. Who we are The UK’s fastest broadband network. The nation’s best-loved More ❯
to ensure that all specific local and Federation requirements are met Updating and maintaining the IT assets in both locations as listed in the CMDB We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks More ❯
Supporting change and release processes for route-to-live/production environments and ensuring environments are fully documented, including maintaining relevant information in the CMDB, will be crucial aspects of your role. In this role, you will also be responsible for managing the creation, build, upgrade, and support for all More ❯
to deliver services to end user groups Provide technical support to MSPs Maintain network drawings Assist with annual Crypto Key Fill Update and maintain CMDB Required experience: Experience of Juniper or Cisco network devices Experience of firewalls TIL certified or a strong working knowledge of ITIL Incident, problem and change More ❯
Employment Type: Permanent
Salary: £55000/annum 10% DV and on call shift bonus
Leicester, City of Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
Arden Resourcing
of a leading UK retailer, who are looking to add to their ServiceNow team. The role is for a ServiceNow developer with ITOM exposure, CMDB & Discovery. The role will involve office-based work, 2 days a week, flexibility on which days. The role will see you tasked with but not More ❯
directly with executive-level customers and partners , advising on transformation strategy and value realization. Technology & Domain Knowledge Solid understanding of Technology Workflows (ITOM, ITAM, CMDB, AIOps, Observability, etc.) and their role in enterprise transformation. Familiarity with the ServiceNow platform or comparable enterprise platforms (e.g., Salesforce, SAP, Workday); certifications or ecosystem More ❯
directly with executive-level customers and partners , advising on transformation strategy and value realization. Technology & Domain Knowledge Solid understanding of Technology Workflows (ITOM, ITAM, CMDB, AIOps, Observability, etc.) and their role in enterprise transformation. Familiarity with the ServiceNow platform or comparable enterprise platforms (e.g., Salesforce, SAP, Workday); certifications or ecosystem More ❯
directly with executive-level customers and partners , advising on transformation strategy and value realization. Technology & Domain Knowledge Solid understanding of Technology Workflows (ITOM, ITAM, CMDB, AIOps, Observability, etc.) and their role in enterprise transformation. Familiarity with the ServiceNow platform or comparable enterprise platforms (e.g., Salesforce, SAP, Workday); certifications or ecosystem More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Littlefish
customise ITSM modules, such as Incident, Problem, Change, and Asset Management. Integrate ServiceNow with third-party tools and services. Develop and maintain CMDB (ConfigurationManagementDatabase) integrations and updates. Maintenance and Support: Monitor and troubleshoot ServiceNow performance and resolve technical issues. Implement ServiceNow updates and new releases to ensure system More ❯
Service Now CMDB Data Architect (BBBH167032) Glasgow, Scotland ServiceNow Data Architect - Glasgow, UK Contract Position: 12 Month PAYE Contract | £528.48 per day | Hybrid (3 days in office) About the Role A major investment bank is seeking an experienced ServiceNow Data Architect to join their Enterprise Technology & Services team. This critical … architecture related to the firm's IT Service Management (ITSM) framework. Key Responsibilities Manage the data design of the firm's ConfigurationManagementDatabase (CMDB) through operationalization of the Common Service Data Model (CSDM) Assess, design, and manage data architecture with focus on efficiency, effectiveness, and policy compliance Identify and … track internal and external data sources Collaborate with stakeholders to validate data needs and maintain CMDB hygiene Ensure alignment with enterprise architecture guidelines and technology strategy Establish data architecture working group frameworks Support triage and prioritization of new or changing requirements Create and present CMDB design and data movement architecture More ❯
the OKTA service for the purpose of authentication and authorisation Set Up Org2org and SCIM Configuration In OKTA Manage designated technical team members Maintain CMDB & Service Catalogue & technical documentation relating to IDAM configuration items Participate in the IDAM Change Management process What you'll need: Certified to OKTA Administrator level More ❯
policies regarding SLA’s, agreements with security, disaster recovery, acceptable use, data retention and other areas • Lead major incident management and service requests • Maintain CMDB and asset management processes Stakeholder Management: • Manage third party staff augmentation firms, leveraging staff and contractors appropriately with regards to budget, timelines, and skillsets • Collaborate More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
apetito Limited
performance and security metrics. Document & Design Develop high and low-level designs to meet challenging cloud infrastructure requirements. Maintaining meticulous technical documentation. Maintain the CMDB and ensure infrastructure documentation is accurate. Day-to-day Responsible for the daily operations & continued development of the cloud environments. Proficiently identifying, monitoring, and resolving More ❯
and AWS-related tooling, including custom applications, integrations, AI & flows. -Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre, Integration Hub, and observability tools (eg, Datadog, Splunk, AWS CloudWatch, Prometheus, etc.). -Ensure seamless interoperability between service operations tooling and cloud-native … service operations tooling. -Extensive experience & understanding of ServiceNow development, including Scripting (JavaScript, Glide). -Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). -Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and More ❯