1 to 25 of 57 Permanent Service Design Jobs in the UK excluding London

Senior Service Design Consultant | Remote/Leeds | £75k + bonus | Public and Private sector | SC Clearance About the business 🚀 This consultancy set up their UCD practice 18 months ago with the help of 2 key leaders in the Service Design space (you might know who they … new projects primarily in the public sector but also branching out into the private sector they're looking to grow their team with more Service Designers and User Researchers. G.Digital has supported the growth of this team with 6 team members over the last 18 months who are all … still there now and LOVING it. About the role 👩‍💻🧑‍💻 As a Senior Service Design Consultant you’ll be working on any number of projects, typically in the public sector including places like: NHS Digital MOJ DWP Multiple high profile private sector clients (retail, finance etc) You’ll be more »

Service Assurance Analyst £36,024 - £44,263 (can go higher for the right person) + exciting benefits package Manchester - hybrid working Our client is on the lookout for a Service Assurance Analyst to ensure that new and changed services are consistently designed and transition in line with the … IT Services Strategy, and that they meet current and future customer requirements. You will co-ordinate all Service Design and Transition activities working closely with Project Teams, Workstream Leads and the Service Assurance Management Teams to capture the production Service Design and Service Transition … requirements. You will ensure that these requirements are understood, considered and addressed within the project lifecycle through Service Design Packages and the attainment of agreed Service Transition and Operational Readiness criteria Key Duties and Responsibilities: The creation of Service Design and Transition Packages, Service more »

We have an excellent Service Design & Transition Management Analyst job opportunity on a 2 year FTC/Permanent basis with our client based in Manchester, which is hybrid/flexible working 2 days per week in the office. Candidates who are interested in applying for this position should … be able to demonstrate the following skills and experience:- Proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services. Creation and maintenance of Service Design and Transition Packages, Service Introduction Plans, processes, and operational readiness material … tosupport a smooth transition into allIT, ensuring compliance with key ITIL processes. Development ofall standard Service Design & Transition Procedures, Artefacts and Templates. Identified Operational Assurance Testing for newand change services to ensure that services that are released are fit for purpose and meet Service Design and more »

About the role It's an exciting time to join the Service Design and Introduction team here at AXA, with significant investment planned in all UK&I businesses to transform & deliver new digital services to our customers and streamline and automate our business processes. Reporting into the Service Design & Introduction Manager, you'll provide insight and consultation of deployments in AXA UK & Ireland to ensure all services are designed and seamlessly transitioned, minimising disruption to our business and stakeholders. You'll be a trusted advisor to AXA's programme and project managers on the service design and introduction aspects of delivery. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home more »

About the role It's an exciting time to join the Service Design and Introduction team here at AXA, with significant investment planned in all UK&I businesses to transform & deliver new digital services to our customers and streamline and automate our business processes. Reporting into the Service Design & Introduction Manager, you'll provide insight and consultation of deployments in AXA UK & Ireland to ensure all services are designed and seamlessly transitioned, minimising disruption to our business and stakeholders. You'll be a trusted advisor to AXA's programme and project managers on the service design and introduction aspects of delivery. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home more »

Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and service delivery management. … You will work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to … Space colleagues using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with more »

Prestigious opportunity for a Service Transition & Design Analyst to join our pioneering Digital transformation. Co-ordinating an end to end Service Assurance (Service Design and Transition) process. You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. If you possess a combination … of some of the following skills, then LETS TALK! Experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with stakeholders to successfully onboard all new and changed solutions delivered into the production environment Demonstrable understanding of more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete Service Design Package, meeting the agreed Service Transition and Operational Readiness measures. This includes creating artifacts such as … runbooks, configuring ITIL service support processes, support and RACI models, Disaster Recovery plans, and completing knowledge transfer. The successful candidate should be able to demonstrate: Proven experience of coordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with more »

Lead Solution Architect – Service Design Location – Warrington, Derby or Manchester Would you like to use your Service Architecture skills to deliver clean, affordable energy for all? The Lead Solution Architect - Service role reports directly to the Enterprise Architect Lead and operates within the Enterprise Architecture (EA … tower, fostering collaboration with the Service Delivery tower. This position is instrumental in bridging the gap between service design and delivery, ensuring that the architectural vision is translated into tangible service outcomes that align with the broader enterprise objectives. Why has the role become available? As … the Lead Solution Architect you will be the first dedicated Solution Architect in the Service Delivery function. What will you be doing? The Lead Solution Architect – Service Design will play a crucial role in segmenting core service components by conceptualizing, designing, and implementing comprehensive service more »

Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually … sharing knowledge and expertise. We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are … working, however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability more »

Hybrid office/remote - but any UK Computacenter location considered Life on the team The Design & Transition Specialist Senior qualifies, designs and transitions complex Hardware and Software deals domestically and internationally. This is with a specific focus on GTS services in the presales phase (campaign, RFI, RFP etc), involving … all relevant Internal Service Providers (ISPs). In addition, through understanding the required end-state, the role creates the transition approach and project plan. The Specialist will act in a lead role for complex GTS deals and is responsible for the timely delivery of all ISPs to transition new … required to successfully setup the systems, process, roles and responsibilities to support and deliver our contracted requirements. What youll do Support of Sales and Service Management in the qualification stage (~10%) Consults, advises and enables sales colleagues and customers to understand the capabilities and strengths of Technology Sourcing's more »

en_GB Birmingham, Hatfield, London, Manchester, United Kingdom, Milton Keynes, Reading (with possibility of hybrid work) Life on the team The Design & Transition Specialist Senior qualifies, designs and transitions complex Hardware and Software deals domestically and internationally. This is with a specific focus on GTS services in the presales … phase (campaign, RFI, RFP etc), involving all relevant Internal Service Providers (ISPs). In addition, through understanding the required end-state, the role creates the transition approach and project plan. The Specialist will act in a lead role for complex GTS deals and is responsible for the timely delivery … to successfully setup the systems, process, roles and responsibilities to support and deliver our contracted requirements. What you'll do Support of Sales and Service Management in the qualification stage (~10%) Consults, advises and enables sales colleagues and customers to understand the capabilities and strengths of Technology Sourcing's more »

Service Assurance Analyst Manchester £36,024 – 44,263 (dep on exp) Full-time, Fixed Term (24 months) Job Description: We are currently recruiting for a Service Assurance Analyst who will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete … Service Design Package. You will ensure the design package meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. … You will have proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services and be skilled in collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment. You will have a demonstrable more »

SERVICE ARCHITECT BRISTOL We’re growing rapidly and are seeking a Service Architect to embark on a software development project alongside a client in the defence industry. The role will put the latest technologies at your fingertips in a talented, collaborative team and high-energy work environment. We … plans are even bigger. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team. SERVICE ARCHITECT DESCRIPTION The main purpose of the role is to be responsible for the scoping, designing, and presenting of solutions to clients and their … staff through discussion, written proposals, formal presentations, whiteboard workshops and diagrammatic storyboarding. As a Service Architect, you will work with cross-functional teams, as well as collaborate with developers and internal teams on current and future roadmaps. The successful Service Architect must keep up with emerging technologies and more »

and addressing business and user challenges through technology development. Your responsibilities will involve collaborating closely with users, stakeholders, and Scrum development teams to research, design, and deliver digital experiences for prestigious clients. You'll engage with end-users and customer communities to gather insights, create prototypes, and solicit feedback … on designs. Experience : Experience applying a User-Centric Design approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes … needs, and effectively communicating findings to client stakeholders. Ability to work effectively in multi-disciplinary teams and with end-users to understand, research, and design digital solutions. Desirable : Experience with GDS (Government Digital Services). Knowledge in one or more of the following areas: Information Architecture, Service Design more »

can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We are looking for a Service Transition Manager to help ensure new initiatives are designed to the standards defined by our IT Service practices in order to transition solutions … into live that are fit for purpose and fit for use. You will also, as part of the Service Design and Transition team contribute to the overall success and ongoing improvement of the Service Design and Transition Framework and help drive a holistic approach to delivery. … a selection of project or product initiatives ensuring they are designed to the required standards and the required NFRs have been considered. Ensuring the Service practice owners' requirements are met, or any appropriate risks are raised. Reviewing the Business Requirements document and being an approver of the included Service more »

End Developers develop user focused, national scale services that are critical and have a high-impact on people’s lives. We apply an agile, service design approach to solving our clients’ problems, using technology to enable change. As a Front End Developer operating as a Principal Consultant in … a variety frameworks and languages adhering to best practices.Build to best practices using techniques such as CI/CD.Provide input to guide user experience design and developmentBuild reusable code for future useOptimize web pages for maximum speed, scalability and securityWork in an agile, collaborative, multidisciplinary teamBuild great relationships with … share best practice to ensure high standardsLine management of colleagues within your professionSkills and experience that you needTo be successful you will understand key design principles and be proficient with HTML, CSS, JavaScript, React, Vue, Angular and jQuery. Experience of mobile app development using React Native and have a more »

The Opportunity There is an exciting opportunity for a Head of User-Centred Design to join the senior Digital Services team within the Digital, Data, and Technology (DDaT) Directorate within a UK-based regulatory body. Their vision is to be a catalyst for innovation and regulatory effectiveness, using digital … Digital team is transforming to become a modern, high-performing function with agility, user-centricity, and innovation embedded throughout. As Head of User-Centred Design, the role involves developing capabilities to empower this transformation. The Role As Head of User-Centred Design, this role will be responsible for … UCD function's strategic direction. Acting as the 'Voice of the Saver, Scheme, and Employer,' ensuring inclusive and accessible services. Developing the Research and Service Design capability. Leading multi-disciplinary teams to ensure a unified mission for user-centred design. Managing and build UCD skills to foster continuous more »

SC Clearance About the business 🚀 This consultancy set up their UCD practice 18 months ago with the help of 2 key leaders in the Service Design space (you might know who they are already) and it's safe to say they've been smashing it! Winning and retaining … new projects primarily in the public sector but also branching out into the private sector they're looking to grow their team with more Service Designers and User Researchers. G.Digital has supported the growth of this team with 6 team members over the last 18 months who are all … typically in the public sector including places like: NHS Digital MOJ DWP You’ll be part of an agile team of software engineers, designers, Service Designers, product managers, and other stakeholders and help the project team build a coherent service. You’ll decide which User Research activities are appropriate more »

and remote working, a bonus scheme, 28 days holiday (+BH) and more. A leading organisation in the Net Zero space is seeking an Inclusive Service Designer to help them deliver some major projects supporting low income and vulnerable consumers. By supporting innovators to deliver the future of energy in … centred on using in-depth research and data to create more equitable outcomes for consumers in the energy space, you will be using your service design skills to improve and deliver essential services to consumers. The successful candidate will collaborate closely with researchers and designers to develop service … by demonstrating how designing products and services inclusively can enhance these services for everyone. This role involves problem-solving through research insights, driving the design of impactful user experiences, and defining evidence-based research requirements. Expect to engage in sophisticated projects for private and public sector clients, contributing to more »

and many other benefits Hays Technology are working in partnership with Birmingham City Council to recruit a Head of Practice leading on user centred design in the Digital and Technology Service on a permanent basis. About Digital and Technology Services at Birmingham City Council: This is a really … Birmingham City Council, Europe’s largest local authority. With unprecedented investment in people and digital, a solid strategy, empowering leadership and a newly redesigned service to get behind, we are building digital services centred on the needs of our citizens, business and communities that will deliver on Birmingham’s … the way services are delivered and build the digital council of the future. Job purpose: We are looking for someone passionate about user centred design, inspirational, eternally optimistic and loves a challenge. This role will offer you the opportunity to work as part of an exciting new Product function more »

London - Hybrid Working, at least 40% of your time in their office/2 days per week Other Benefits: * Access to an excellent civil service pension scheme * 33 days annual leave (increasing to 38 days over a 5-year period) * Supportive parental and special leave policies * Flexible working patterns … Plan, direct and coordinate activities, engaging with other stakeholders to manage and implement a programme. * Provide guidance and make recommendations to colleagues ensuring that service design and transition plans can be supported by network topologies and network provisions. Research new technologies and make recommendations when changes are needed … solutions and services such as: networking, physical infrastructure, software, COTS and open source packages and solutions, and cloud computing * Knowledge of moderate to complex service integration, particularly experience of integration with Azure & AWS related networking and typical DMZ architectures and Express Route, with experience of capacity and availability monitoring more »

Product Management to align product roadmaps that deliver the required products and services to meet the proposition ambitions. It will work closely with the Service Design team to ensure that propositions are well designed, deliverable and carefully transitioned into live operations. It will also involve ownership of strategic … which are foundational to the propositions that we offer. Proposition DevelopmentFor each proposition, establish a proposition roadmap.Establish and lead cross-functional teams in the design, development and launch of new propositions. Some project teams may include a Project Manager.Own the requirements for each proposition, working with stakeholders inside and … outside RM to define detailed requirements, working with a Business Analyst to complete this where appropriate.Work with Product Management and the Service Design teams to ensure clear plans are in place for the development of products and services to meet current and future proposition needs.Where relevant, work with more »

is fully representative of the communities and customers we serve.What you’ll do This role requires a candidate who is an end-to-end service technical expert with strong technical acumen who is passionate about technology and service with the experience with defining and driving how we operate … and maintain service end to end.They will be able to work with technology subject matter experts and drive improvements cross functional/vertical to ensure cross system service designs that will improve our service KPI’s and help lead transition to a cloud based network.We're searching … this role. The ideal candidate will possess the ability to foster true collaboration, setting a clear vision and strategic plan with a focus on service and customer satisfaction. They should have the capability to bring both internal and external stakeholders together, ensuring alignment with organizational objectives.Moreover, the successful candidate more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ... more »