1 to 25 of 59 Permanent Customer Service Jobs in Wales

trends to keep them competitive. Ensure Resilience: Oversee the robust operation of their information systems, maintaining high security and swift responses to any threats. Service Excellence: Collaborate with IT Operations to refine disaster recovery procedures and manage vendor relationships for maximum value. Drive Change: Lead the change management process … ensuring all IT infrastructure modifications enhance the company's performance. Lead with Passion: Inspire a customer service ethic within your team, providing top-notch support and fostering a knowledge-sharing culture. Skills You'll Need: Technical Mastery: Strong networking skills with HP/Cisco technologies. Strong VMware skills more »

Do you have a passion for delivering exceptional customer service? Can you speak Welsh? Would you like to be part of a well-established business with over 140 years of history? Join City & Guilds - established since 1878! Become an integral part of our team as a Welsh Customer Service Advisor! Role Overview: As a Customer Service Advisor, you will support centres, employers, learners, and third parties via telephone and email, ensuring an outstanding customer experience. This role focuses on providing first-time resolution whenever possible. What We Offer: Permanent Position: Enjoy the stability … in a welcoming atmosphere at our Wakefield or Cardiff offices. If you are a confident individual who learns quickly and thrives on providing excellent customer service, Apply now to join our dedicated team. Our best advisors come from many different backgrounds; experienced customer service individuals or more »

for our largest clients are released accurately and efficiently. Its a great role in a friendly team, where youll help maintain high standards of customer experience for our valued customers! We have a competitive salary, additional benefits, and great hours in a secure, established company. Your role as Invoice … and e-mails within timescale by taking ownership. Assessing resource requirements to manage capacity versus demand and provide solutions to maintain high levels of customer service. Actively working to achieve set KPI targets and reducing the un-invoiced suspense entries to minimum levels each month, whilst maintaining high standards … and minimising errors. Working proactively with customers and internal account managers to ensure continuous improvements, resolve issues and maximise effective, efficient customer service. Effectively communicate with the team to ensure that they understand the requirements for changes to customer accounts. Ensuring the team and workloads are effectively managed more »

Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, committed to delivering exceptional technology solutions to small and medium businesses. With a focus on building strong client relationships … and fostering a positive team culture, we prioritize customer service excellence and continuous learning and development for our employees. About the Role: We are on the lookout for a highly energetic and dynamic IT Manager to join our vibrant team. As a key member of our organization, you … will play a crucial role in building and nurturing a strong team culture, where high morale and exceptional customer service are at the forefront. Key Responsibilities: Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount more »

Working Hours: Monday to Fariday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, delivering exceptional IT and communication technology solutions to small and medium businesses. Our customer-first approach emphasizes building … strong relationships and providing superior customer care, ensuring that our services bring genuine benefits to our clients. About the Role: We are looking for a dedicated and energetic IT Support Engineer to join our team. This role covers both 1st and 2nd line support and is based at our … St Asaph Business Park office in North Wales. You will also occasionally visit customer sites to provide hands-on support. Work Location: This is an on-site role based at our St Asaph Business Park office, with travel to customer sites as required. A valid driving license is more »

to small and medium businesses. With regional sales and support locations across Wales, our mission is to deliver excellence in every aspect of our service, driven by expertise, passion, and dedication. About the Role: As part of our expansion, we are seeking an experienced Senior Sales Account Manager with … a strong commitment to delivering exceptional customer service. If you have a background in IT Sales & Service and thrive on building and maintaining client relationships, this role is for you. Responsibilities include managing and growing a portfolio of customer accounts, serving as the primary contact for contract … negotiations, technology reviews, and service escalations. You'll also play a crucial role in enhancing customer satisfaction by conducting annual reviews of their IT infrastructure and collaborating with support teams to ensure optimal performance. Key Responsibilities: Cultivate trust and rapport with key accounts, conducting technology reviews annually Conduct more »

Are you a skilled and motivated Field Service Engineer looking for your next career opportunity? We're looking for an engineer to cover a patch between the Severn Bridge, Somerset, Reading and Gloucester. What's in it for you? Lucrative Overtime Opportunities : Maximise your earnings with generous overtime pay … experience. Salary Increases : As you gain experience and competence, you will be eligible for regular salary reviews. What you be doing as the Field Service Engineer Maintaining and repairing plant machinery and equipment at client sites. Conducting regular inspections and preventive maintenance to ensure optimal performance. Troubleshooting and diagnosing … implementing practical solutions. Collaborating with customers to understand their needs and provide technical guidance. Training clients on proper equipment operation and maintenance procedures. Documenting service activities, including repairs, parts used, and time spent on each job. Staying up to date with industry trends and advancements in technology. What you more »

Are you a skilled and motivated Field Service Engineer looking for your next career opportunity? We're looking for an engineer to cover a patch between Bridgend, St Davids and Aberystwyth. What's in it for you? Lucrative Overtime Opportunities : Maximise your earnings with generous overtime pay (time and … experience. Salary Increases : As you gain experience and competence, you will be eligible for regular salary reviews. What you be doing as the Field Service Engineer Maintaining and repairing plant machinery and equipment at client sites. Conducting regular inspections and preventive maintenance to ensure optimal performance. Troubleshooting and diagnosing … implementing practical solutions. Collaborating with customers to understand their needs and provide technical guidance. Training clients on proper equipment operation and maintenance procedures. Documenting service activities, including repairs, parts used, and time spent on each job. Staying up to date with industry trends and advancements in technology. What you more »

position, you must live in one of the following postcodes: CH1, CH2, CH4, CH65, CH66, L11, L12, L13, L14 Join our team of Field Service Engineers (internally youll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average£4,700) and … performance-based commission of£2,500. Were looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so youll have everything you need to succeed! After completing our comprehensive training program … days are the same, so you will always be learning and finding new challenges. Be the expert in installations, fixing faults and delivering great customer service Diagnose errors and technical problems and determine appropriate solutions Document processes and follow company standard procedures and protocols Collaborate with the technical more »

maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists more »

surveyor and estimators. IT literate, specifically in Microsoft Outlook, Word and Excel Full driving licence. Must be prepared to travel and work away at customer sites Qualified to a suitable level in Construction, Mechanical Engineering or an Electrical Engineering discipline. Previously or current authorisation to National Grid TP 137.11 … maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists more »

NP18, NP19, NP20, NP44, CF3, CF5, CF10, CF11, CF14, CF15, CF23, CF24, CF34, CF35, CF62, CF63, CF64, CF72, CF83. Join our team of Field Service Engineers (internally youll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average£4,700) and … performance-based commission of£2,500. Were looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so youll have everything you need to succeed! After completing our comprehensive training program … days are the same, so you will always be learning and finding new challenges. Be the expert in installations, fixing faults and delivering great customer service Diagnose errors and technical problems and determine appropriate solutions Document processes and follow company standard procedures and protocols Collaborate with the technical more »

technology. Working with partners including MoneySupermarket, GoCompare and MoneySavinExpert as well as attracting our own direct customers, we provide an on-line and telephone service for consumers allowing them to tailor quotes, shortlist policies and buy the best and most cost effective levels of cover for them. Our customers … Job Scope: As an ActiveQuote Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants. The … volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads. Responsibilities and Duties: Act as the first point of more »

Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, committed to delivering exceptional technology solutions to small and medium businesses. With a focus on building strong client relationships … and fostering a positive team culture, we prioritize customer service excellence and continuous learning and development for our employees. About the Role: We are on the lookout for a highly energetic and dynamic IT Manager to join our vibrant team. As a key member of our organization, you … will play a crucial role in building and nurturing a strong team culture, where high morale and exceptional customer service are at the forefront. Key Responsibilities: Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount more »

Job summary Acting as Radiation Protection Adviser (RPA) for the service covering work with x-rays and radioactive materials. Supporting the work of the accredited Medical Physics Experts in delivering scientific services within radiology. Providing specialist technical scientific advice to Velindre University NHS Trust and client organisations on compliance … with relevant radiation protection legislation. Main duties of the job Supporting RPSC in providing radiation protection advisory services to client organisations via service level agreements. Acting as a Radiation Protection Adviser for the service and to be appointed in this role by Velindre University NHS Trust and its … proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service , as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales more »

IT Support Technician will escalate more complex faults, keep users updated on progress and completion of all IT-related incidents, and ensure top-class customer service at all times. Essential skills for the Graduate IT Support Technician: • Knowledge of Active Directory and Microsoft 365. • Able to resolve and more »

and communicating updates and resolution to clients in a timely manner and within the query management expectations. Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization. Pro-actively monitor and provide timely response to clients by coordinate and collaborating with … management, technology, application development and Business management teams. Coordinate and distribute client notifications with relevant business and management approval to inform of system downtimes, service disruptions or proactive client outreach. **NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Qualifications: Bachelor's degree preferred … skills. Excellent communication (verbal and written) in English. (some positions may require a particular language as per the client base supported) Excellent troubleshooting and customer service skills. Ability to create accurate documentation with an attention to detail. Excellent decision-making skills, especially in a high-volume environment requiring more »

as the situation demands to ensure the smooth running of the operation, whilst meeting Part 145 maintenance requirements, internal processes and procedures, and the customer Service Level Agreements (SLAs). Putting safety and quality first, you will ensure adherence to Health & Safety procedures whilst carrying out aircraft maintenance more »

working with an exciting business who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and service to their customers. This role will encompass a range of responsibilities, involving both software and hardware proficiencies across storage technologies, server maintenance, and network … configuration. This is what you’ll be doing: Duties will include configuration, testing, providing support from initial troubleshooting to advanced levels, and occasional customer training. service procedures, policies, and standards. functionality and resolving issues by upgrading both cloud and on-premise systems. scripts to automate routine tasks. an more »

a senior or management Level? On offer is the opportunity to join an industry-leading company that prides itself on providing the best possible service to its customers, as well as caring for, and developing its employees. In this role, you will be working alongside other CAD Technicians as more »

the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and … with industrial 3 phase motors, AC/DC drives, D.O.L starting methods, motor insulation testing, controls, and field wiring diagnostics Experience of a technical customer service environment. An ability to deal professionally and tactfully with customers in all situations Excellent customer service and communication skills both more »

Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, delivering exceptional IT and communication technology solutions to small and medium businesses. Our customer-first approach emphasizes building … strong relationships and providing superior customer care, ensuring that our services bring genuine benefits to our clients. About the Role: We are looking for a dedicated and energetic IT Support Engineer to join our team. This role covers both 1st and 2nd line support and is based at our … St Asaph Business Park office in North Wales. You will also occasionally visit customer sites to provide hands-on support. Work Location: This is an on-site role based at our St Asaph Business Park office, with travel to customer sites as required. A valid driving license is more »

chase invoice as and when To be considered: Strong eye for detail Sage or Xero experience is essential Inputting supplier invoices Computer literate Strong customer service skills Previous admin or customer service experience ideally with at least 18 months of experience is essential Organised and punctual more »

accessibility for users. Work closely with our application development teams to ensure good database design with performance and efficiency in mind. Work closely with service delivery teams, application development teams and users to provide service and issue resolution. Design, install, monitor, maintain, upgrade, test, and tune our Oracle … Middleware Administration. Building, installing, upgrading, migrating, configuring, and supporting Oracle databases and Fusion Middleware Application Server upon a Windows Server environment. Working with a service desk ticketing system to resolve service request and incidents. Good knowledge or SQL and PL/SQL. Ability to develop and maintain Windows … Server administration. Batch scripting. SQL/PL/SQL. Excellent verbal and written communication skills. Excellent ability to deliver to expectation on time. Strong customer service orientation. Strong technical documentation skills. Due to the volume of applications received for positions, it will not be possible to respond to more »

Location Bristol, Newcastle-upon-Tyne, Nottingham, Swansea About The Job Job summary As the Service Desk Lead, youll oversee day-to-day operations, ensuring users and business teams receive exceptional support. Your responsibilities include managing Quality and Reporting processes, implementing support for new projects/services within the ITSM … Toolset, and collaborating with relevant resolver groups and assignment teams. Reporting to the Service Desk Manager, youll also have line management responsibility for Service Desk Analysts. Theres never been a better time to join the DVSA. Our Digital-first vision is supported by a clear strategy which allows … the award-winning services we work on and whats on offer for you, helping drive your career forward. Job Description The purpose of the Service Desk Lead is responsible for overseeing the day-to-day activities of the Service Desk operations to ensure users and business teams received more »