4 of 4 Permanent 2nd Line Support Jobs in the West Midlands

Job Title: 1st/2nd Line IT Support Engineer Location: Birmingham Salary: £29,000 Our client, a reputable Managed Service Provider (MSP) known for its excellent company culture and commitment to employee development, is seeking a talented 1st/2nd Line IT … will play a crucial role in ensuring the smooth operation of IT hardware, servers, Office 365, and Windows environments. Key Responsibilities: Provide 1st and 2nd line support for a variety of IT issues. Troubleshoot and resolve problems related to IT hardware, servers, Office 365, and … documentation of support requests and resolutions. Deliver exceptional customer service and ensure client satisfaction. Ideal Candidate: Previous experience in a 1st/2nd line support role. Strong knowledge of IT hardware, servers, Office 365, and Windows. Excellent troubleshooting and problem-solving skills. Outstanding more »

ICT Technician Salary between £25,000 - £30,000 plus benefits! Based in Coventry Minimum 1 year of professional 2nd line support experience required About the client: My client is a leading IT provider to educational trusts across the Midlands. They are now seeking an ICT … role provides on-site support to our client’s schools and you will be responsible for the day-to-day 1st and 2nd line IT needs. A car and driving license are essential for this role and fuel expenses are included. The Benefits: 30 days … holiday including bank holidays Petrol expenses Company events Pension The ICT Technician Role: Provide 1st and 2nd line support Provide an approachable, friendly service to clients Resolve, advise and assist any IT issues that arise Occasionally visit other client sites and assist with migrations at more »

Job Title: 2nd Line Application Support Location: Hitchin (full-time onsite) Industry: Property Salary: £32-38k (DOE) Role Overview: As a 2nd Line Application Support Analyst, you will provide technical support for web and mobile applications to … customers promptly to document details of their cases, issues, or requests, and work collaboratively with the wider Support team. Key Responsibilities: * Provide 2nd line support via ticketing systems * Update systems/documentation with relevant information * Work closely with stakeholders to guide system changes … experience- SQL/MySQL This role is ideal for someone with a customer-focused mindset who is eager to provide high-quality application support while working collaboratively within a team environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

2nd Line WAN Engineer Solihull: On Site Our purpose is to make the world more sustainable by building trust in society through innovation. As a 2nd Line WAN Engineer, you will contribute to this by helping deliver for our customers across the region. Your … supporting and investigating SD-WAN as part of 24/7 BAU operations to enable the delivery of secure network. We need an experienced 2nd Line Engineer to join a small team of highly skilled engineers based in Solihull to manage and support a new … estate. Daily duties will include a mixture project/implementation work and general support escalations/fault finding. We require a skilled 2nd Line engineer capable of configuring, trouble shooting and tuning network devices. Your transferable skills and experience: In-depth knowledge of configuring and more »