Level 2 Technician (LEARN)
Lyneham, Wiltshire, United Kingdom
Centerprise International
2nd Line Support within agreed SLAs Performing daily checks on system health, including backups, AV, and infrastructure health checks Managing test and rollout of security patches, software upgrades, and new software applications Upkeep of a shared Active Directory structure, including Group Policy management Development of work instructions that can … Deployment, support, maintenance and changes for: End user compute, e.g. laptops, desktops, and software packages LAN & Wi-Fi infrastructure, eg. ExtremeCloud IQ, Ruckus SmartZone Security infrastructure, eg. Enterprise PKI, Sophos Endpoint Management Operating systems, eg. Microsoft Windows 10, Microsoft Server 2019 Experience, Skills & Qualifications Essential You have deep experience … desktop Desirable You have experience in: Working in a Defence based (or similar) environment, as well as an understanding of the MOD’s ICS security policy Experience of providing Tier-2 technical support covering complex Incident, Problem, and Change Management Microsoft Endpoint Configuration Manager (MECM) ITSM/ITIL Policies more »
Employment Type: Permanent
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