1 to 2 of 2 Permanent Service Analyst Jobs in Yorkshire with Remote Work Options

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst delivering excellent … . This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support duties … for services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen, free more »

Infrastructure Services Analyst (3rd Line Support) Yorkshire/Remote 30-35k Base + Great Benefits Our firmly established, award-winning and highly regarded IT Services client has an exciting opening for an experienced Infrastructure Services Analyst (3rd Line Support) to play a key role in providing in … stack, VMware, networking, various Firewall, storage, and backup vendors. Remote based in Yorkshire with office attendance required 2-4 days per month. Infrastructure Services Analyst duties: Provide 3rd line support to customers, resolving complex technical issues related to their Intune tenants. Perform regular patching, monitoring, and maintenance activities to … core business hours (Monday to Friday, 08:00 - 18:00) and an on-call rotation to provide out-of-hours support. Provide excellent customer service via telephone, ticketing system, email, and face-to-face interactions. Maintain high levels of incident ownership through the incident life cycle to a satisfactory more »