26 to 50 of 55 Permanent 1st Line Support Jobs

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

1st Line IT Support Engineer - Crawley - £26,000 - Great Opportunity! Role: 1st Line IT Support Engineer Area: Crawley Salary: £24,000 - £26,000 Interviewing Immediately - Please apply ASAP! A market leading client are looking to add an 1st line support engineer to join their every dynamic IT department. They work in the IT Services industry, so IT is at the forefront of the business. They work with the latest technologies such as, Azure to Windows Server 2022. The IT manager fully believes in developing professionals … and not just working within your comfort zone. You will get exposure to all lines of support and various projects. This is an outstanding opportunity for a junior IT professional to catapult their IT careers! Personality is key. We are looking for someone who has the right attitude More ❯

st Line Technical & AV Support The National Composites Centre Bristol location on site role 5 days per week Salary & Benefits: £27,630 30,386 per annum plus 12.5% employer pension, private medical insurance and other benefits Sponsorship We are unable to consider request for sponsorship for … like the NCC needs a world-leading IT team to keep the cogs turning. This is where you come in as part of our 1st line technical support function! As a 1 st Line Support Engineer, you'll join a bustling … IT function in a world-class facility providing technical support for our IT and audio-visual systems.Youll be on your toes managing a variety of challenges to support the business, so youll need a keen expertise in a range of areas to resolve software and hardware More ❯

1st Line Support Analyst (IT Helpdesk Support) Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical More ❯

1st Line IT Support Full Time – Permanent (Hybrid) West Bromwich £24,000 - £28,000 per annum (based on experience) Our client is based in West Bromwich is looking for a 1st Line IT support to provide IT and consultancy services … to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers. The main objective working on the Service Desk, you will be responsible for accurately logging service request calls for … IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times. Benefits Full time – Permanent £26,000 -£28,000 (based on experience) Hybrid working (2 days in the office) Monday – Friday – (9am - 5pm) 20 days + BH Pension Scheme More ❯

Reporting To: 1st line Application Support Team Lead Location: Flexible – Hybrid working with visits to office in Milton Keynes expected. Background: Graphnet Health is a software development company that provides solutions to the healthcare IT market, and we are seeking a talented individual to join … our operations team as an Application Support Analyst for our core application and associated products and provide technical deployment support of our solution remotely to customer servers. Role Description: The Application Support Analyst will play an integral part of the support process … excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team. Duties and Responsibilities: Provide 1st line support for Graphnet software applications using JIRA Triage, diagnose, investigate, and resolve service desk calls in accordance with SLAs More ❯

1st Line Support Engineer – London - £35,000 + excellent career development Overview An exciting opportunity has arisen with an Investment Management Business for a 1st Line Service Desk Engineer to deliver high-quality technical support. This includes resolving user queries, troubleshooting technical … staff. The role works closely with the Service Desk team, escalating complex issues and contributing to IT projects where required. Role & Responsibilities User Support: Act as the first point of contact for all IT-related issues, providing timely and effective support via phone, email, and Microsoft … Teams. Analyse and troubleshoot technical problems; resolve issues or escalate to the appropriate team or third-party support as needed. Log, track, and manage service desk tickets in the system, documenting issues, actions taken, and resolutions. Provide IT support for both office-based and remote users More ❯

Today, our clients include many renowned, innovative organisations from across Europe, North America, and Asia. We believe that our patent and trademark attorneys, support, and operations staff have a breadth of expertise and a depth of specialist sector knowledge that is second to none. Our purpose is building … sustainably profitable, and globally focused firm, known for building trusting relationships. The Role An exciting opportunity has arisen to join our IT team, delivering 1st line technical support to our busy intellectual property firm. This is a full-time, permanent position based in our Bristol … for both office-based and remote workers. Escalating technical and software build issues to the Infrastructure Manager. About You To join us as a 1st Line Support Engineer, you'll need: Experience of at least one year in an IT Helpdesk environment, with knowledge of More ❯

1st line of Technical Support Team Leader needed for a fast-growing business in Tunbridge Wells. An accountable, driven self-starter who has an aptitude for problem solving and passion for customer service. The ideal candidate will have a strong technical background and possess excellent … abilities to effectively lead and support the Technical Support Team. Key Responsibilities Lead and manage the 1st Line Technical Support team, providing guidance, training, support and team absence management as needed. Serve as the primary point of technical escalation … for complex customer issues, ensuring timely resolution and customer satisfaction. Escalating complex issues to 2nd Line for further investigation and resolution. Monitor call and ticket volumes, prioritise tasks, and allocate resources effectively to meet customer needs and ensure SLAs are being met. Generate reports on technical issues and More ❯

JOB TITLE : 1st Line IT Support SALARY: £24,000 per annum SETTING: Office based with two days a week working from home after the first 8 weeks of training is completed BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group … evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Nottingham JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Nottingham office. Day-to-day, you will be … resolving them in accordance with our service level agreements. You ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You ll also work with other members of the technical support team, using their knowledge and experience More ❯

1st Line Support Analyst £30,000 Fully Remote An exciting opportunity to join a growing, global organisation that is expanding its support team. You'll be part of a close-knit IT function, providing first-line technical support within … a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end-user services. In addition to day-to-day support tasks, you'll have the chance to broaden your experience by … Outstanding customer service skills and a strong service-oriented mindset * Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory * A proactive support analyst who is eager to learn and develop professionally * Experience supporting user lifecycle processes (joiners, movers, leavers) Desirable: Experience supporting Dynamics 365 Familiarity with More ❯

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK … be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK … be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯

1st Line IT Support Salary between £25,000 - £26,000 Hybrid Working will be available once training has been completed, please only apply if you are based in Kent. Rochester A highly established organisation is looking to add a member to their IT Helpdesk team … to assist users with 1st line issues. Duties will include: Analysis, diagnosis and resolution of software and IT issues Setting up new users hardware and applications Provide excellent customer service We are looking for: Highly motivated individual Strong attention to detail Enjoys working in a fast paced More ❯

First Line Support Engineer - Hybrid What’s this role about? As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast … work with your team to provide market-leading technical support. MSP experience would be a bonus; if not, an IT Helpdesk/remote support background is … a big plus. Strong communication skills are a must. What will I get up to day to day? You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to More ❯

First Line Support Engineer - Hybrid What’s this role about? As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast … work with your team to provide market-leading technical support. MSP experience would be a bonus, if not, an IT Helpdesk/remote support background is … a big plus. Strong communication skills are a must. What will I get up to day to day? You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to More ❯

looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for an 1st line IT support engineer to join us as we continue to expand throughout the UK. Main duties of the job … An exciting opportunity has arisen for a dynamic IT Support Engineer to join the team as we embark onto our next stage of continued growth. We are looking for a tech savvy, forward thinking individual to bring new ideas and resolutions to our IT support team. … have been logged and resolved correctly Prioritise and manage open cases in a timely manner Person Specification Experience Essential Previous experience in a similar 1st Line IT Support role, providing technical assistance to end-users via phone, email, and remote support tools. Strong More ❯

including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. About the role Reporting to the Service Desk Manager, the 1st Line Support Engineer is responsible for providing support to DA's customers, mainly via phone, email, webchat, and … our London based office in Holborn, Monday to Friday). As part of our global service desk team, you will collaborate with our support team in Kuala Lumpur. From time to time, you may also work directly at the customer's offices (London based). As such … you will need to demonstrate a good level of empathy and excellent customer service skills, to ensure DA can maintain delivery of first-class support service. This role offers exposure to the full IT landscape, not just a subset of the technology. As such, this role will suit More ❯

Role Overview As a Software Support Analyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with later shifts … occurring once every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to IT support procedures and manage escalations effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail of completed More ❯

Role Overview As a Software Support Analyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with later shifts … occurring once every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to IT support procedures and manage escalations effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail of completed More ❯

for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits or microchips. This position is for a First Line Support Production Engineer with innovative attitude to work in the Production Engineering department in Wilton Factory. Candidate will work with cross … response to resolve disturbance notices related to engineering issues and to perform the engineering steps listed in the production operator dashboard (POD) to support output. Job Description Spends about 75% of time in the Cleanroom providing direct support to production processes and troubleshooting Provide efficient response … Electrical/Servo) Master test rig qualification software: Linux/Python + Proprietary ASML GUI Analyze MATLAB runs and plot data from database Support query code to interrogate data for manufacturing needs Support analysis on test data and derive conclusions Develop OCAPs, Fishbones and troubleshooting guidelines More ❯

you only agree to essential cookies. V-32581 £25,000 - £29,000 Per Annum Full Time Permanent Swindon, Wiltshire Job Description Frontline Technical Support Engineer (SHIFTS) Hybrid Swindon, Wiltshire You will be using tools, techniques, and initiatives to achieve best-in-class service, ensuring all clients and systems … to all tickets and alerts to ensure a quality service and any BAU disruption is kept to a minimum. Make system changes in line with strict Change Management processes. Provide recommendations for improvement to services with the purpose of increased availability, improved service levels, reduced costs, and improved …/development plans for current & future technology knowledge & skills that are required within the Sops wider team, to succeed in Service Delivery. Optimise Support ticket/workflows in line with Support Standards and Procedures to deliver a high and consistent performance, whilst also committing More ❯

Description & Requirements For our Global Technology department in London, we are looking to hire a: IT Support Engineer Global Technology @ Berenberg In an era where digitalization and modern IT infrastructure is revolutionizing banking, we are shaping a technology-driven bank in which you as an IT professional will … closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges - be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications. Your Role … in the team: In this role, the Support Engineer will diagnose Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the desk. You'll cover one or more areas of expertise, assist with Upgrades & Fixes when More ❯

is always clear and accurate. Drive customer satisfaction responses to maintain positive results. Log any cases of identified Information Security breaches. Provide online support and coaching to enable our customers to use our system and products effectively and efficiently. Record in detail all issues that a customer raises … and ensure these are managed through to completion with support from your line manager. Working actively within the Customer Success team to ensure that any reoccurring training needs have supporting materials on the ZenDesk home page. Being proactive when it comes to the product we offer More ❯