testing plans Education, Training & Qualifications Essential Educated to Degree education or equivalent level or equivalent experience Evidence of continuous personal and professional development. Desirable ITILCertification or relevant experience or working in an ITIL environment Evidence of experience or qualification in one or more of the following more »
Software, maintaining security Experience: Customer Service experience IT Service desk experience - ticketing, troubleshooting, problem solving, escalation Multitasking, managing multiple priorities Microsoft Office Suite Desirable: ITILcertification Microsoft 365 environment hybrid environment experience Qualification or degree in IT, Computing, or related field. Person Specification: Fantastic communicator, with strong attention more »
the Digital Services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), Data Protection Act, Information Standards, Information Security standards and compliance with NHS Information Governance. Ensure all documentation relating to own area is complete and … related activities Demonstrable experience of managing projects and leading team members to deliver on time. Desirable Experience of supporting Microsoft Teams and Office 365 ITIL qualifications Experience supporting NHS Mail Communication & Relationship Skills Essential Demonstrable communication and relationship skills with ability to explain why these are necessary and how … time maintaining customer satisfaction levels Knowledge Essential Experience and knowledge of mobile device management, deployment and distribution Strong awareness of service delivery concepts (e.g. ITIL service management) Emotional Effort Essential Ability to deal with sensitive issues, and customers who may be confrontational and/or upset Responsibility for Research more »
