Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
South Yorkshire Housing Association
back in flexitime. It will be important you are able to build quality long lasting relationships that aim to guide on best practices. Understanding ITIL practices will be a distinct advantage. Who you are: We are looking for someone who is passionate about supporting key business users, improving systems and more »
Employment Type: Permanent, Part Time, Work From Home
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
appropriate escalation where incidents cannot be resolved internally Use industry leading software to troubleshoot unexpected alerts and protecting our service by following the established ITIL process through to resolution Triage and resolve incidents for all our applications, reducing the need to escalate or transfer tickets to our Engineering teams Documenting … creating and executing SQL scripts Understanding and experience of using command line interfaces Ability to troubleshoot, organize and prioritize incidents and alerts Awareness of ITIL framework and Service Level Agreements Hands-on experience of Issue Management tools – ServiceNow, Jira, Confluence etc Able to provide succinct overviews of complex technical issues more »
Employment Type: Temporary, Part Time, Work From Home
