1 to 25 of 91 Apprenticeship Customer Service Jobs in the UK

Are you looking to start an Apprenticeship in Customer Service? Total IT Technology Solutions, in Bedford, are looking for an apprentice to join their team. Role Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established … of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment. Join as a Customer Service apprentice where you will combine day-to-day sales administration and … customer service responsibilities. You will assist the customer service team with tasks including: Obtaining quotes Researching products Completing orders Researching leads for the sales team Scheduling appointments Training Level 2 Customer Service Practitioner. Upon successful completion of the apprenticeship, there may be an opportunity More ❯

Andromeda Solutions are looking for a friendly and hardworking individual to join their team. This role will involve providing exceptional customer support by addressing queries, resolving issues, and delivering a positive customer experience that upholds the company’s reputation and service standards. Role Main tasks of job … Handle customer enquiries via phone, email, live chat, or in-person, ensuring prompt and accurate responses. Resolve customer complaints by identifying issues, offering solutions, and following up to ensure satisfaction. Maintain accurate records of customer interactions, transactions, and feedback in the company’s database. Assist customers with … product or service information, guiding them to make informed decisions. Collaborate with other departments to address customer needs and escalate complex issues as required. Process orders, returns, and refunds in line with company policies. Provide support in improving customer service processes by sharing insights and suggestions. More ❯

Immediate start at First Contact for the right person to join our small and friendly team. You will be responsible for providing excellent customer service to our clients, resolving enquiries and ensuring customer satisfaction. Role Answer phone calls and emails from customers in a timely and professional … manner Maintain accurate records of customer interactions Liaise with various suppliers and clients Taking enquiries by telephone and email Entering data into accounts software Checking deliveries and booking in equipment Credit Control Weekly min 6 hour off the job training Training Customer Service Practitioner Standard Level … College attendance will be required one day a month A long term career. Increments linked to successful completion of qualifications. Apprenticeship Standard Customer service practitioner (level 2) Training Provider BURY COLLEGE Working Week Monday to Friday, 9.00am to 4.30pm. Expected Duration 1 Year 4 Months Positions Available More ❯

At JA we're offering a Customer Support Apprenticeship that give the apprentice a change to build real skills, gain experience, grow confidence from day one. We're a tech company, all about building software for the contractor payroll and accountancy market. You'll join a supportive team learning … how to handle customer queries, solve problems. Role As a Customer Support Apprentice at JA, you'll spend your week helping clients get the most out of our payroll, accounts and CRM software. Most of your time will be spent responding to support emails and taking phone calls … over teams/zoomplatforms. Topics covered include - Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your roles and responsibilities Customer experience Product and service knowledge Interpersonal skills Communication Dealing with customer conflict and challenge More training information Level 3 Customer Service More ❯

This is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be call handling, assisting in the provision of hardware, shipping, and preparing for dispatch, an exciting … and varied role. Role Call handling Directing calls and placing orders on internal systems Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken Handling a LiveChat service, providing customer service as necessary Answering telephone calls and responding to emails Any other administrative duties … written and verbal communication skills and be computer literate. You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part More ❯

IT maintenance tasks such as software updates, backups, and system monitoring Device Setup: Configure and set up new devices, including laptops, desktops, and peripherals Customer Service: Deliver exceptional service, building strong relationships with clients and ensuring their satisfaction What we're looking for: People Skills: You're … Ability to work both independently and collaboratively within a team environment Local Commitment: Residing locally with intentions to stay and grow within the community Customer Service Experience: Prior experience in customer service is ideal Driving License: A full UK driving licence and willingness to travel to … Closing Date Wednesday, 14th May 2025 Start Date Thursday, 15th May 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade 4/ More ❯

Proficiency in Microsoft Windows and Microsoft Office products. While not essential, workplace experience or exposure to hardware and software support would be desirable. Strong customer service skills, with the ability to communicate effectively and empathetically with end-users. Your Training with Baltic: This apprenticeship provides the skills, qualifications … exposure to infrastructure and/or database management. Bespoke Modules: Confident Communication - Enhance communication through self-awareness, body language, voice control, and digital skills, Customer Service Fundamentals - This course covers customer service essentials: understanding customers, product knowledge, conflict resolution, interpersonal skills, and self-improvement. Next Steps More ❯

supporting Installing servers, firewalls and software Logging and resolving IT Support calls Working on ticketing systems Logging and resolving IT Support calls Work on customer projects, such as upgrade planning, delivery and reporting Keep accurate records and document customer service actions and discussions Training As an IT … networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. Kick-start your tech career with purpose! At Datacore, we're not just a technology company — we're innovators, powering the future of … supporting Installing servers, firewalls and software Logging and resolving IT Support calls Working on ticketing systems Logging and resolving IT Support calls Work on customer projects, such as upgrade planning, delivery and reporting Keep accurate records and document customer service actions and discussions Salary, Hours & Benefits More ❯

are: Expert Module - MS-900 Microsoft 365 Fundamentals - Demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity, compliance and collaboration. Bespoke Module - Customer Service Fundamentals- This course covers understanding customers, product knowledge, conflict resolution, interpersonal skills, and self-improvement. Bespoke Module - Problem Solving & Innovation - This course … covers problem-solving techniques, defining issues, implementing solutions, and creating an innovative culture. A Typical Day in the Job: Provide an excellent level of customer service to staff and students. IT systems support across a cluster of schools. Support an active ITIL based helpdesk. Support a wide range … to an Employee Assistance Programme which provides confidential, independent, and unbiased information and guidance 24/7. Private pension Desired Qualities, Skills and Knowledge: Customer Service - Teaching and learning is at the forefront of everything, you are to ensure you provide a warm and friendly service to More ❯

the reception Maintaining booking system for rooms Maintaining appropriate stock levels of office consumables Ordering supplies via the on-line ordering systems Archiving Training Customer service standard level 2, including Functional Skills in English and maths if required Training centre will be located at CDC , Cricket Inn Road … Sheffield , S2 1TR Training will be one day a week Opportunity to move into full time position upon completion of apprenticeship Apprenticeship Standard Customer service practitioner (level 2) Training Provider SHEFFIELD CITY COUNCIL Working Week Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.30pm (30 min lunch break). Expected … Closing Date Saturday, 31st May 2025 Start Date Monday, 2nd June 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications Maths & English GCSE More ❯

Would you like to join a friendly, motivated & expanding software sales team as a Customer Success Executive with the aim to progress within the business? As an apprentice, you will work closely with your colleagues, gaining hands-on experience and developing a thorough understanding of your role. Role This … role is designed to support our Customer Success team in improving efficiency and enhancing customer satisfaction. You will be responsible for triaging technical support queries, helping customers get set up with coaching, managing diaries, and identifying opportunities for upselling and retention. You will also work closely with marketing … to develop case studies and testimonials. Key Responsibilities: Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation. Customer Onboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success. Diary Management: Manage calendars and More ❯

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring any … fault is assigned correctly. Role Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst … on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests. The primary objective of the role is to provide first time resolution, achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and More ❯

This Client Service Apprentice position is an excellent opportunity for a bright, analytical and numerical Client Service Apprentice to support the busy AudioTrack help desk team primarily on all aspects of the system. Role Learn AudioTrack and our other audio products comprehensively Day-to-day support of the … to provide new files Be involved in the testing of new product developments and enhancements Support the team in maintaining the AudioTrack databases Replicate customer-reported issues, capturing and recording necessary information Identify and escalate priority issues Report software bugs/faults, liaise with developers and conduct testing to … ensure these are resolved Training Customer Service Specialist Level 3 End Point Assessment Monthly Assessor Sessions on site Potential career progression includes developing both your client and software support skills. With opportunities to progress into more senior client service roles that include account management, user training and More ❯

desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communicator in providing detailed written responses to people … s requests, as well as clear, articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording … requirements and is up to date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training More ❯

desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communicator in providing detailed written responses to people … s requests, as well as clear, articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording … requirements and is up-to-date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training More ❯

Odyssey is seeking a proactive Customer Service Executive to support daily operations and provide exceptional service. The role involves assisting with customer queries, problem-solving, and collaborating with the Managing Director and other departments. This apprenticeship offers skill development and the chance to impact customer satisfaction. … Closing Date Thursday, 8th May 2025 Start Date Saturday, 10th May 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Team working Creative Initiative Microsoft Word and Excel Qualifications English GCSE or equivalent, grade Grade C/ More ❯

their technical issues with expertise and care. If you’re passionate about technology, love helping people, and want to be part of a growing, customer-focused company, get in touch! Role Provide 1st Line support on the service desk, ensuring all tickets, incidents and service requests are … Year 6 Months Positions Available 1 Closing Date Friday, 25th April 2025 Start Date Sunday, 25th May 2025 Desired Skills Communication skills IT skills Customer care skills Problem solving skills Team working willingness to learn Technical mindset About the Employer CLEARTECH COMMUNICATIONS LTD About us: We are Cleartech Communications … Ltd. Our Head Office is based in Bolton, Lancashire. We operate a UK-wide network and have UK based Customer Service & Customer Support teams. Our aim is to supply our customers with market-leading hardware, innovative systems and software to develop a robust, resilient and bespoke communications More ❯

for stock, or built to order for customers. You will be provided with full training on PC hardware, enabling you to build PCs to customer specification and to provide second-to-none customer support, assisting customers with technical problems and returns. You will support other areas of the … rely on and interact with each other. Your duties and responsibilities in this role will consist of: Read and interpret detailed build specifications and customer requirements for custom-built PCs Select appropriate computer hardware components, including CPUs, GPUs, RAM, motherboards, power supplies, storage devices, and cooling systems Assemble computer … hardware and software issues that may arise during the build or testing process Install and configure operating systems, drivers, and software applications as per customer preferences Maintain a clean and organised workspace, as well as accurate records of builds and components Stay up-to-date with the latest advancements More ❯

We are seeking an E-commerce Operations Assistant Apprentice to support the operations of our current online sales business, ensuring efficiency and excellent customer service across various tasks. Role Packaging and preparing orders for shipment to ensure timely delivery Generating invoices and maintaining accurate sales records Addressing and … resolving customer issues promptly Generating and maintaining weekly/monthly sales data and reporting it back to management, ensuring accurate insights into sales performance Listing items for sale on e-commerce platforms with accurate descriptions and pricing Responding to customer inquiries via email and phone in a professional … and friendly manner Handling customer returns and processing refunds or exchanges efficiently Training Business Administrator Level 3 Apprenticeship Standard Four days in the workplace and one day a week at Warrington & Vale Royal College Once the apprenticeship is completed there is potential for a full-time role in the More ❯

to become part of a growing organisation specialising in health technical services. Duties will include conducting market research to identify selling possibilities and evaluating customer needs, plus more. Role Responsibilities: Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through … handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Training Customer Service Practitioner Level 2 Online remote learning via Teams and supported with an online learning platform Possibility of furthering into other learning to … enhance knowledge. Apprenticeship Standard Customer service practitioner (level 2) Training Provider CROWN VOCATIONAL TRAINING LIMITED Working Week Monday to Friday, 9.00am - 5.00pm. Expected Duration 1 Year 3 Months Positions Available 1 Closing Date Friday, 25th April 2025 Start Date Tuesday, 6th May 2025 Desired Skills Communication skills IT More ❯

on technical issues, providing IT and Network support Look at hardware errors adding ram, hard drives - upgrading Windows OS Setting up routers Provide excellent customer service Training Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they … configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras. Address IT issues by prioritising in response to customer service level agreements. Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets. Support the roll out of … Closing Date Friday, 25th April 2025 Start Date Monday, 28th April 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications Maths and English More ❯

supporting Installing servers, firewalls and software Logging and resolving IT Support calls Working on ticketing systems Logging and resolving IT Support calls Work on customer projects, such as upgrade planning, delivery and reporting Keep accurate records and document customer service actions and discussions Salary, Hours & Benefits … get results and achieve goals while maintaining top level integrity and a strong work ethic Flexibility to work in a fast-paced environment Excellent customer service orientation, creative approach to problem solving Grade 5 in GCSE English, 4 in GCSE Maths Your Training with Baltic: This apprenticeship provides More ❯

greener future, this apprenticeship is the perfect opportunity to kickstart your career! A Typical Day in the Job: This role will involve elements of customer service where the apprentice will need to speak to clients to retrieve information in order to analyse the information Analyse reports from the … to understand different elements of data, calls get tagged which feed into different data reports Provide data to team leaders of the back of customer service queries whether this be on the phone or from live chats Compile and manage data from various internal CRM systems to ensure More ❯

provider of fully managed IT services and support for small and medium-sized businesses across the UK. Their team prides itself on delivering outstanding customer service and expert solutions to clients across a wide range of industries. At Synium, they believe in creating a supportive and enjoyable work … and troubleshooting MFA issues. Performing regular system health checks and software upgrades. Maintaining up-to-date system documentation. Monitoring ticket progress and ensuring excellent customer service throughout. Full training and support will be provided by your workplace mentor and by the team at Baltic Apprenticeships. Desired Qualities, Skills More ❯

in-house. The result is quality crafted upholstery and the high standards we hold today in every aspect of the business, from production to customer service and aftercare. They have a wealth of experience working with apprentices' who have achieved their grade and progressed within their role. In … Free eye test vouchers Early finish Fridays! Long Christmas break! Desired Qualities, Skills and Knowledge: A logical and methodical approach to problem solving Good customer service skills Ability to communicate effectively with staff of all levels Ability to take ownership of work Good attention to detail Grade More ❯