Claranet, Brighouse Court, Barnett Way, Barnwood, Gloucester, England
CLARANET LIMITED
appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Apply a wide more »
working with other members of the IT Team to help resolve 2nd Line/Service issues. Role Supporting the delivery of the Foundation-wide SLA across all schools and departments Acting as the initial point of contact for staff and students requiring help with IT issues and queries Proactive maintenance more »
Team Valley Trading Estate, Gateshead, Tyne and Wear, England
Kerridge Commercial Systems
taking ownership of a wide variety of calls and problems Ensuring all calls are dealt with efficiently and promptly in accordance with the ServiceLevelAgreement Managing, prioritising and progressing their adopted calls, in particular Using the call logging system correctly and ensuring that calls are updated on a regular more »
aspects, including device configuration, customer and IT support. Role Offering both a prompt response and a proactive resolution to all support issues within the SLA Answering customer support calls in a timely, clear and professional manner Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple more »
Loughborough, Leicestershire, East Midlands, United Kingdom
Baltic Apprenticeships
hardware and software, using the helpdesk, escalating issues to the Group IT Manager. Assess the breakdown of equipment and if necessary escalate to servicelevelagreement and warranty. Maintain accurate records of both work carried out and an inventory of equipment. To liaise with the Group IT Manager and teaching more »
UNIT 4, ARROWE COMMERCIAL PARK, ARROWE BROOK ROAD, UPTON, England
E2E TECHNOLOGIES LTD
English GCSE or equivalent, grade 4 (Essential) Maths GCSE or equivalent, grade 4 (Essential) About the Employer E2E TECHNOLOGIES LTD We’re a proactive, SLA-beating, managed service provider that busts the common stereotypes surrounding IT. By working hand in hand with you we take the hassle out of IT more »
Platinum Jubilee Business Park, Hopclover Way, Ringwood, England
Trusted Technology Partnerships
on-premises servers Ensure all code is fully documented, including full change log and version control and linked to project tasks ➢ Ensure that all SLA’s are met ➢ Meet all KPI’s Keeping detailed records of development processes and help create and maintain policies and procedures Meeting individual client’s more »
Thinking customer base Proactively answer the service desk phone within 3 rings Create and log Service Desk tickets accurately and within ServiceLevel Agreements (SLA's) Provide end-user, desktop IT support to diagnose and resolve technical issues Involved with the hardware building process Build a positive working relationship with more »
Learning how to handle telephone support calls as well as incoming helpdesk emails - Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts - Manage the support ticket queue - Working on resolving the first line support where capable and working with more more »
ALPHABETA, FIRST FLOOR, 7-18 FINSBURY SQUARE, LONDON, England
S E I INVESTMENTS EUROPE LTD
Liaising internally on queries raised › Data input into both internal and external platforms › Validation of client instruction › Investigation of system exceptions › Adherence to business SLA’s Rotations to include more specific tasks within the following teams; › Trade Execution & Settlements › Process trade files › Monitor timely settlement › Review exceptions › Reconciliation investigation › Cash … Management & Reconciliation › Monitor cash movements › Review exceptions › Reconciliation investigation › Client Reporting & Performance Management › Validate data output meets client requirements within SLA deadlines › ADS Data Management › Support asset management set up Training What you will do: You will complete an Investment Operations Technician Level 3 Apprenticeship. Gain a professional qualification during more »
Ryecroft Road, Norton, Doncaster, South Yorkshire, England
Leger Education Trust
Leger Education Trust is seeking to recruit an Apprentice IT Technician who will have an integral role in assisting with the development and implementation of the Trust’s IT strategy, and for driving forward best practice and compliance. Role To more »
