1 of 1 Apprenticeship Support Specialist Jobs in the UK

Fidelity EPoS are looking for an enthusiastic, customer service driven person to perform a first line support role. A keen interest in technology is important however a customer service first attitude is key to this role. The successful candidate will need a calming nature under pressure. Role Inbound support Respond to inbound support enquiries promptly, with accuracy, and attention to detail. Record all enquiries, communication, and information in Zoho, SharePoint or relevant systems to assist you and colleagues with the best resolution and collaborative effort. Make use of data within our systems to achieve our best results … and manage enquiries and communication to our customers. Ensure you are focused and efficient following the support processes for your allocated role in the helpdesk Proactive support Manage and support the backlog of issues within SLA and communicate with our customers managing expectation. Take responsibility for enquiries more »