for all IT related issues from users across the UK. It will require someone technically strong (ideally you will have an MCP certification/ITIL qualification, or similar) who can lead a team of 4/5 service desk analysts, manage IT development install requests, co-ordinate with 3rd party more »
pick up new technologies or procedures Good organisational skills and excel at multitasking with the ability to pick up the pace during major outages ITIL v3 Foundation qualified So, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performance A pension of up to more »
support Confident in building and deploying mobile devices and laptops Ability to configure and install switches and routers Great communication and teamwork skills An ITIL qualification/MCP cert or similar would be a bonus The role will be based out of the Bournemouth head office with very occasional visits more »
Desk team members when required and Provide enhanced support and 2nd level of incident investigation. What you'll need to succeed Education and Qualifications: ITIL v3/v4 Foundation qualification is desirable MCP certification would be desirable Knowledge & Experience: 2 years experience of providing team leader support in a similar more »
configuring and installing Routers, Switches and Access Points Be able to demonstrate the relevant practical skills required for this role Be methodical and accurate. ITIL v3/4 Foundation and MCP certification qualified (is desirable) Demonstrate a high degree of personal integrity. Able to lift and carry equipment in a more »
service requests. Knowledge & Asset Management: Keep the IT knowledge base and assets up-to-date and in check. Continual Service Improvement: Embrace and implement ITIL best practices to enhance services. Documentation & Compliance: Maintain meticulous records and adhere to company policies, including IT and Health & Safety guidelines. Skills & Experience: A solid … understanding of IT operational support frameworks. At least 2 years of experience in IT support or a similar role. ITIL v4 Foundation and MCP certifications are a plus. Personal Attributes: Organised, logical, customer-focused, and process-driven. A team player with a high level of motivation. Ability to multitask and more »
