1 to 5 of 5 Service Analyst Jobs in Bridgend

The overall purpose of the Service Desk Analyst role is to help make sure we have the IT infrastructure, hardware and support we need to deliver a great service to our customers, by providing excellent 1st and 2nd line support to colleagues, working closely with the team … and repair of local and remote computers, password resets, application, network and telephony issues, call logging and resolution for our customers; Manage incidents and service requests, using your technical skills to resolve as many as possible at the first point of contact and keep clear and consistent records; Work … and Guilds or ITIL certificate (or equivalent) or be prepared to work towards one. Experience Experience providing an excellent 1st and 2nd line support service would be desirable; Experience supporting a range of systems and technologies desirable, including some of the the following: Windows, Chrome and Android device management more »

Job Title: ICT Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £33,915.00 - £39,036.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part … of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a skilled and motivated Service Delivery Analyst to join our dynamic ICT Customer Services Team. You will supervise a team of service desk agents, providing direction, support … and play an integral role in the delivery of technical solutions to our user base. Responsibilities: Oversee the timely resolution of ICT incidents and service requests, ensuring that they are appropriately logged, categorised, prioritised and escalated as required. Oversee and delegate workloads inspiring the team to achieve challenging goals more »

Job Title: ICT Senior Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £38,007.00 - £43,098.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 13:00 Are you looking for your next career step? Do you want to be a … are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our … period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking an experienced Senior Service Delivery Analyst to join our ICT Department at South Wales Police working within a Problem Co-Ordination role within the ICT Service more »

Experience Required: Previous experience supporting 1st line fixes in an ITIL setting. Strong knowledge of Active Directory and virtualisation technologies, including Citrix. Demonstrable customer service focus and excellent communication skills. Ability to prioritise and manage multiple tasks and deadlines. A keen eye for detail and dedication to delivering high more »

Service Desk, Help Desk, AD, Itil, 1st Line Service Desk Analyst required for a leading and large corporate organisation based in Bridgend. Engagement via umbrella only. Engagement required 4 days per week on site. The successful candidate will have exceptional customer service skills with the ability … own ticket queue while overseeing the progress of all tickets in the ServiceNow system. Skills and responsibilities: Respond to end-user inquiries via self-service and phone calls. 1st line support ITIL Participate in exciting IT projects, implement new software, hardware etc. Experience with video conferencing equipment and software … Office 2016 Desirable skills:- O365 SCCM AD Citrix Solid understanding of basic networking principles, such as TCP/IP, DNS, and DHCP. Excellent customer service, telephone, and communication skills. more »