1 to 25 of 25 SLA Jobs in the East of England

tech enthusiast, eager to expand their knowledge and skills daily, committed to problem-solving and delivering customer-focused solutions within defined Service Level Agreement (SLA) guidelines. Requirements 3+ years experience in an SRE role Strong understanding how important SLOs, SLIs and KPIs are to the systems you support, using observability more »

Keeping count of stock Picking & placements of parts Accurate updating of SAP Skills ERP Stock Management System Written communication skills Working efficiently to meet SLA's If you are interested, please click through to apply Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in more »

user devices including and not limited to Desktop, laptops, Tablets, Smartphones and Wyse Terminals Support and maintain the End User Infrastructure Service to contracted SLA's using LANDesk. Provide support for project and small work order activity in a technical capacity, To provide and support the current Windows Desktop environment more »

Schedule and monitor program activities to ensure timely completion, including follow-ups with external suppliers. Ensure services meet quality and profitability standards as per SLA agreements. Follow specified systems, processes, and methodologies for effective service delivery monitoring, control, and support. Assist in providing business reports as necessary. Attend Client Service more »

strengthen stakeholder relationships. Conduct monthly face-to-face meetings with clients to gather feedback and identify new opportunities. Service Excellence: Ensure service level agreements (SLA) and key performance indicators (KPI) are consistently met. Relationship Management: Foster positive relationships with clients and staff to maintain high standards of service delivery. Requirements more »

vendor management. Your strategic leadership and collaboration with internal and external stakeholders will be essential to ensure the delivery of services in accordance with SLA and KPI agreements. What you'll need to succeed Proven experience in successfully delivering Service Management within an Azure environment. Certification at the level of more »

Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and more »

To implement escalation procedures as appropriate To achieve maximum personal KPI's To assist the team in achieving the targets set for the department (SLA's) Participate in the out-of-hours on-call rota Customer facing; empathise with users, good interpersonal skills, display active listening skills, polite telephone manner more »

Workstation, laptop and printer hardware support for laboratory related hardware and software. Providing high level operating system, network and application software support to monitored SLA's, across a lab/pharmaceutical environment. This will be an initial 12 month+ contract with the opportunity for multiple extensions. This position will be more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »

mainly in the education sector. Responsibilities: Provide support to customers (ticketing systems, helpdesk,, email, telephone) Manage independent workload to ensure customers receive timely support & SLA targets are met Contribute to the development of company solutions Maintenance of company documentation Requirements: Active Directory/Group Policy- on prem technologies Microsoft Systems more »

mainly in the education sector. Responsibilities: Provide support to customers (ticketing systems, helpdesk,, email, telephone) Manage independent workload to ensure customers receive timely support & SLA targets are met Contribute to the development of company solutions Maintenance of company documentation Requirements: Active Directory/Group Policy- on prem technologies Microsoft Systems more »

Southend site local IT support. Help maintain core system uptimes. Company asset administration. IT system and asset reports. Respond to support calls within current SLA’s. Skills & Experienced required Organisational skills Attention to detail Excellent communication, verbal, written and presentation Self-motivated Ability to multitask Communicate with users at all more »

across the EMEA region. Responsibilities: End to end processing of 4 payrolls across Spain, Belgium, Isreal and the UK 8 years in EMEA processing SLA approving Payroll-related inquiries and issues from employees & the business Ongoing vendor internal process improvement Skills: Fluent in English other languages highly desirable ADP experience more »

a schedule. ? Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. ? Responding to and meeting the clients SLA requirements ? Working with teams to ensure all open service calls are resolved in a timely manner. ? maintaining and agreed on site spares holding. ? Managing and more »

on-site support to existing clients and must be adaptable regarding travel. Key responsibilities include prioritizing and escalating tasks appropriately and adhering to strict SLA requirements for service availability and quality. Required Skills and Qualifications: Proficiency with Cloud Infrastructure including MS Azure, Amazon AWS, and Google Cloud. Experience in deploying more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »

vendor management. Your strategic leadership and collaboration with internal and external stakeholders will be essential to ensure the delivery of services in accordance with SLA and KPI agreements. What you'll need to succeed Proven experience in successfully delivering Service Management within an Azure environment. Certification at the level of more »

working from home after probation) Salary: £30,000 - 32,000 + a comprehensive range of Employee Benefits Key Skills: Application support experience, great customer service, SLA's etc. Why Apply: This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large … development and career progression. The Role: Provide excellent customer service and End User support to Users of various payments software applications, in a Service Level Agreement environment, (responding to and resolving User problems/issues). Support a variety of user support queries across payments, BACS transfers, general ledger issues more »

a schedule. ? Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. ? Responding to and meeting the clients SLA requirements ? Working with teams to ensure all open service calls are resolved in a timely manner. ? maintaining and agreed on site spares holding. ? Managing and more »

tickets, prioritising accordingly Follow local asset management policies and procedures Planning and direction of own activities with minimal management supervision. Meet or exceed the SLA commitments Contribute to activities of all onsite teams as required Proactive search for improvements & ensuring these are captured & progressed Work with onsite management to develop more »

other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT more »