Service Desk Analyst
Glasgow, Lanarkshire, Scotland, United Kingdom
M Group Services Limited T/A Magdalene Limited
of Magdalene we have an exciting opportunity for a Service Desk Administrator to be part of our Service Team, working in our 24x7 Service Management Centre in Kirkintilloch, Glasgow Note - you will be required to work 2 days on/2 nights on followed by 4 days off. Magdalene … allocating work and providing excellent support to our engineering teams to enable customer updates and timely issue resolution.This role will fit within Magdalenes Service Management team where the pace is fast and no two days are the same. You will work collaboratively with our customers, field engineers and network … management teams, providing end to end ownership to ensure that SLAs are met. You will: Receiving customer requests/tickets and raising cases on our Service Management platform Providing regular updates to external customers on the progress of faults Prioritising each fault to meet SLAs including resource more »
Employment Type: Permanent
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