1 to 2 of 2 Management Information System Jobs in the Isle of Man

customers. Job Purpose To maintain and improve the systems infrastructure to ensure all users experience minimum disruption to the online day whilst delivering continuous system improvements. To provide excellent customer service in relation to 2nd line support to all CLI staff in line with the agreed IS Managers service … quality standards of analysis/Customer Service and solution implementation are maintained, identifying training requirements where necessary. Key Accountabilities Perform 2nd line incident management on supported products and services. Provide 1st line support cover for the Helpdesk as and when required. Using combination of technical knowledge, analysis and … to date or created where necessary. Participate in the annual Disaster Recovery test. Seek support from Senior technical team members to ensure any critical system changes are thoroughly checked before implementation. Seek support from Senior technical team members to ensure your technical development, ensuring that you gain the knowledge more »

customers. Job Purpose To maintain and improve the systems infrastructure to ensure all users experience minimum disruption to the online day whilst delivering continuous system improvements. To provide excellent customer service in relation to 2nd line support to all CLI staff in line with the agreed IS Managers service … quality standards of analysis/Customer Service and solution implementation are maintained, identifying training requirements where necessary. Key Accountabilities Perform 2nd line incident management on supported products and services. Provide 1st line support cover for the Helpdesk as and when required. Using combination of technical knowledge, analysis and … recovery of incidents. Complete 75% First time resolution on Incidents and SR's. Assign incidents to appropriate 3rd line teams. Perform incident queue management procedures. Adhere to Quality Program guidelines during incident lifecycle. Collect trending information in support of Problem Management Process and provide more »