1 to 2 of 2 SLA Jobs in Larne

and task queue for EAME network services, ensuring incident tickets are assigned to the correct assignment group, and are, where possible, resolved within agreed SLA/MTTR targets. and will run weekly ITSM incident meetings with the EAME network team, discussing difficult tickets/tasks. This role will also work more »

them to more specialised analysts. You will ensure incident tickets are assigned to the correct assignment group and are, where possible, resolved within agreed SLA/MTTR targets. In your first few weeks in this Lan Analyst role, you can expect to: Provide adhoc level 2/3 remote support more »