1 to 1 of 1 Break/Fix Jobs in Maidenhead

being to affect a high percentage of remote fixes. Logging incidents accurately with both concise and clear instructions to enable the Service Partner and / or Lexmark Technicians to effect a high percentage of first time fixes Manage and monitor customer’s SLA to ensure service delivery is provided … requests for service delivery Prioritising tasks to ensure Service Levels are achieved or exceeded Allocation of service requests to Lexmark service delivery partner and / or Lexmark Technicians Contribute to the continuous development of departmental processes to ensure that they have a positive effect on both the effectiveness and … efficiency of the Enhanced Service Operation. Ensure support calls are escalated where necessary to the appropriate member of the internal / external team, using the agreed escalation procedures. Education Good standard of secondary education. Recognised technical qualification / s Demonstrable experience of manufacturer’s technology training Experience: Experience more »