Customer Service Jobs in the Midlands

101 to 125 of 466 Customer Service Jobs in the Midlands

Renewable Energy Technical Support

Newcastle, Staffordshire, West Midlands, United Kingdom
GivEnergy Ltd
Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »
Employment Type: Permanent
Salary: £30,000
Posted:

Renewable Energy Technical Support

Stoke-On-Trent, England, United Kingdom
GivEnergy
Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »
Posted:

Internal Sales Executive

Birmingham, West Midlands, United Kingdom
Trakm8 Ltd
Life Assurance Electric vehicle Salary Sacrifice scheme Our employees are entitled to participate in an Employee Assistance Programme (EAP). Thisis a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition … to the EAP the service includes: Remote access to a UK based GP 2ndOpinion consultations Mental health assessments and physiotherapy . About the Role In your new role as Internal Sales Executive, you will need to develop new business for the company via the Phone, Email, LinkedIn, and Video … call software such as Zoom and MS Teams. Engage with new customers to understand needs and requirements and map these into the product/service on offer. Qualify new sales prospects. Build a steady pipeline by identifying and selling to prospects. Maintain relationships with clients. Achieve KPIs; delivering revenue more »
Employment Type: Permanent
Salary: £24,000
Posted:

IT Support Apprenticeship

Kettering, Northamptonshire, East Midlands, United Kingdom
Hybrid / WFH Options
Baltic Apprenticeships
they pride themselves on building strong relationships with clients and helping them evolve with cutting-edge technology. If you are passionate about technology and customer service, and you're ready to kick-start your career in IT support with a dynamic and supportive team, apply now to join … Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide first-line support for all service tickets via phone, desk director, or email. Manage workload effectively and identify escalations when necessary. Handle general inquiries and complaints from customers. Communicate clients … needs to relevant internal departments. Manage and maintain customer network documentation. Ensure accurate incident logging and prioritise timely responses to client requests. Work closely with the Service Manager to address incidents. Identify emerging technologies beneficial to clients and solutions. Receive comprehensive training throughout the apprenticeship program. Full training more »
Employment Type: Advanced apprenticeships, Work From Home
Salary: £12,000
Posted:

IT Support Analyst - Entry Level/Junior Position - Derby

Derby, Derbyshire, United Kingdom
Investigo
will be on-site near Derby, your own transport is required for this role (limited public transport on offer). As part of the service desk team, you will play a key part in providing an excellent level of customer service to internal users who need assistance … Training will be on offer in the role, however any previous training, experience or knowledge of IT would be highly desirable. Experience working in customer service would also be very useful for this role. Salary The salary/package for this position is flexible up to more »
Employment Type: Permanent
Salary: £25000/annum
Posted:

Microsite Manager

Tipton, West Midlands, United Kingdom
Manpower
managing a team of Drivers Experience in managing a small logistics operation in a fast-paced environment Proven track record of delivering high-quality customer service and meeting KPIs Excellent leadership, communication, and interpersonal skills Strong organizational and time-management skills, with the ability to multitask and prioritize … effectively Analytical and problem-solving skills Ability to work under pressure and meet deadlines Attention to detail and accuracy Flexibility and adaptability Strong customer service orientation Benefits: Permanent - Full time position Full Training Provided 25 days holiday + 8 bank holidays Death in service X2 Join our more »
Employment Type: Permanent
Posted:

IT Service and Support Analyst

Kettering, England, United Kingdom
The ONE Group Ltd
IT Service and Support Analyst Great chance for an IT service professional to join a household name brand with a real time Ecommerce customer website and an established IT team of 10. You will need excellent customer service skills as this role is IT service … management function and it’s an excellent environment for tech development/progression. Role/Responsibilities Support franchisees in all IT related incidents/service requests. Where possible provide first call resolution for all IT related incidents/service requests. Log all incidents/service requests within … ticketing system. Own incidents/service requests or escalate to 2nd/3rd line support where necessary. Work to SLA thresholds for all incidents/service requests. Dedicated to meeting the expectations and requirements of internal and external customers Establishes and maintains effective relationships with customers at all more »
Posted:

1st Line Support Engineer

Doncaster, Wroot, Lincolnshire, United Kingdom
IntaPeople
Key Responsibilities: Be the first point of contact for our valued clients, delivering top-notch support with professionalism and enthusiasm. Maintain high standards of service by promptly resolving issues raised via phone or email. Quickly assess the priority of each issue and ensure resolution within agreed SLAs. Demonstrate your … understanding of PC hardware, accessories, and connections to provide comprehensive support. Showcase your excellent customer service skills and ability to multitask, ensuring all tickets are managed efficiently. Experience Required: Minimum of 1 year experience on a Help Desk , demonstrating your ability to thrive in a fast-paced environment. … protocols and configurations. Previous exposure to ticketing systems and Active Directory on Windows Server platforms. Familiarity with Exchange Online and PC hardware components. Strong customer service skills, with a passion for delivering exceptional support experiences. Ability to multitask and prioritize effectively in a dynamic support environment. Requirements: Must more »
Employment Type: Permanent
Salary: £25000/annum
Posted:

IT Systems Access Analyst

West Bromwich, West Midlands, West Midlands (County), United Kingdom
ECS Resource Group Ltd
Systems Access Analyst to join their team based in West Bromwich. This is a fantastic opportunity to join a company that puts their employees, customer and members at the heart of all they do. The Role The IT Systems Access Analyst will be responsible for the creation and maintenance … Whilst experience of IT Literacy skills and knowledge of Active Directory is important, I am primarily looking for somebody with an excellent background in customer service who is looking for an opportunity to carve out a long and successful career in IT. Skills & Experience Required Outstanding customer service skills Experience and knowledge of Active Directory 1st Line Support ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. more »
Employment Type: Permanent
Salary: £23700 - £24000/annum
Posted:

Solutions Specialist

Derbyshire, England, United Kingdom
Locke and McCloud
suitable solutions. tools such as Office, Azure, and Excel to develop and implement effective technical solutions. multiple projects simultaneously with exceptional organizational skills. excellent customer service by addressing client inquiries and issues promptly. strong time management skills to meet project deadlines. technical solutions effectively to clients. To be … English, both written and verbal, with the ability to translate technical jargon into plain English. organizational skills with the ability to prioritize tasks effectively. customer service skills to ensure client satisfaction. to work independently as well as part of a larger project team. to travel as required. This … candidate will bring a security-first approach to all engagements, prioritize workload effectively, and be open to new ideas and approaches. Experience in Managed Service Provider (MSP) environments and dealing with small to medium-sized businesses is desirable. If this role is of interest, please apply or reach out more »
Posted:

Helpdesk Administrator

Kettering, Northamptonshire, East Midlands, United Kingdom
Musk Process Services
meet contractual KPIs Generation of purchase orders for materials and subcontractor requirements Ensure all PPMs are completed within the appropriate timescales. Skills & Experience Excellent customer service skills Strong IT skills used to working with MS Packages Excellent organisational and communication skills Experience of face to face interactions with … helpdesk or similar fast paced environment Experience of working to strict SLAs & KPIs Previous experience of planning/scheduling PPM/reactive works. Excellent Customer Service Skills Good attention to detail including a high level of accuracy Experience of working in a fast-paced environment Due to the more »
Employment Type: Permanent
Salary: £26,000
Posted:

Junior Service Delivery Manager

Northamptonshire, England, United Kingdom
Hybrid / WFH Options
IP Source Ltd
Junior Service Delivery Manager Northampton £27K - £33K + Company Benefits Our client is a top-tier IT service provider in Europe with 40 years of experience, known for their innovative and collaborative approach. Operating in 14 European countries and managing over 85 system houses and e-commerce entities … services. By focusing on accessibility and local presence, they provide extensive support through their global network of IT partners. The Role: As a Junior Service Delivery Manager, you will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests, and … as needed. Coordinate with internal teams to address client requests and resolve issues in a timely manner. Escalate complex issues or requests to Senior Service Delivery Managers or other relevant stakeholders as necessary. Maintain detailed records of client interactions and actions taken to ensure accountability and transparency. Collaborate with more »
Posted:

Order Processor PVC Windows & Doors

Corby, Northamptonshire, East Midlands, United Kingdom
Mitchell Maguire
Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows, Order Processor, Order Processing, Internal Sales, Customer Service Location: Corby Remuneration: £25,000 - £28,000 The role of the Order Processor PVC Windows & Doors will involve: Order Processor position dealing … clad windows and doors direct to trade customers Primarily you will be focusing on the PVC windows & doors product range Assist with any incoming customer queries via telephone & email Raising quotations for customers and processing the orders that follow Ensuring all orders are price checked against the sales cost … Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows, Order Processor, Order Processing, Internal Sales, Customer Service more »
Employment Type: Permanent
Salary: £28,000
Posted:

Hire Team Advisor

Chesterfield, England, United Kingdom
Hybrid / WFH Options
Pertemps Sheffield
long-standing, nationally recognised clients, Royal Mail, for their Fleet department in Chesterfield. The successful candidate will be responsible for the administration, supplier, and customer service requirements within the Hire Team. They will be expected to perform the following range of tasks - adapt to change, co-ordinate with … all bookings are made within relevant timescales ensuring compliance throughout the fleet Active chasing to resolve unconfirmed and missed collections Being responsible for all customer related vehicle updates, issues, and complaintsSuccessful Candidates: Excellent understanding of all computer systems Able to report and analyse on current and historical data through … multiple platforms, specifically Excel Excellent customer service skills and experience Excellent communication skills both verbal and written Ability to adapt well to change Excellent organisational, planning, and prioritising skills Previous experience in dealing with multiple IT systems/platforms and the ability to learn new systemsWorking Hours, Pay more »
Posted:

Fire & Security Engineer

Birmingham, England, United Kingdom
Confidential
The ideal candidate will be responsible for the installation, maintenance, and repair of fire alarm systems, security systems, and related equipment. Key Responsibilities: Install, service, and repair fire alarm systems, intruder alarms, CCTV, and access control systems. Conduct routine maintenance checks and perform necessary upgrades. Diagnose and resolve technical … issues with fire and security systems. Ensure all systems are installed and maintained in compliance with industry standards and regulations. Provide exceptional customer service and support to clients. Maintain detailed records of work performed and materials used. Collaborate with team members and other departments to ensure smooth operations. … alarms, CCTV, and access control systems. Ability to read and interpret technical diagrams and manuals. Excellent problem-solving and troubleshooting skills. Strong communication and customer service skills. Valid driver's license and willingness to travel to various sites. Preferred Qualifications: Certification in fire safety or security systems engineering. more »
Posted:

IT Technician

Scunthorpe, Lincolnshire, North East, United Kingdom
Red Recruitment 24/7 Ltd
will have at least 2 years of relevant experience. Do you have experience in working in an IT support role? Do you have great customer service skills? A glimpse of what you can except day to day in this role Logging and processing support calls in line with … to help others resolve similar issues quickly What you need At least 2 years experience in a similar role A desire to provide exceptional customer service and a proactive can do attitude Excellent communication skills, both verbal and written Practical experience of Microsoft desktop operating systems, Microsoft server more »
Employment Type: Permanent
Salary: £24,000
Posted:

Light Commercial Vehicle Technician LCV

Loughborough, England, United Kingdom
Ideal Recruit Ltd
As a Light Commercial Vehicle Technician/Mechanic/Master Technician you will be always thinking of how to achieve the highest standards in customer service, whilst ensuring safety and quality. A Master Technician must have technical knowledge, a professional attitude, focus on efficiency & productivity, run diagnostics, resolve … accommodate all requests, where possible ensuring core business hours are covered Key Responsibilities: Inspect customers’ vehicles/goods, prior to and on completion of service, maintenance or repair work. Undertake diagnosis of repair requirements to vehicles. Conduct electronic visual health checks (eVHC) on all vehicles and provide a comprehensive … such as engine – gearbox replacements. Ensure a final inspection of all work is implemented and when requested, fully test if safety related or a customer concern. Record accurate details of work done on Repair Order and other information required by policy and statutory procedure. Compliance with Departmental and Company more »
Posted:

Junior IT Support

Stamford, Essendine, Rutland, United Kingdom
Hybrid / WFH Options
ACS Staffing Solutions
12.91 per hour) plus benefits Are you a tech enthusiast who is looking for an opportunity to use your knowledge to resolve customer issues and solve problems? We have a great opportunity for a Junior/Trainee IT Support/Technical Support candidate to join our Client's growing … responsible for handling technical support queries from customers, remotely investigating IT issues and trying to resolve software problems. Who are we looking for: Great customer service skills Good IT knowledge with an interest in technical systems A strong work ethic, happy to work in a team environment You … working in a Technical Support Agent or IT Support role at present and are looking for a change. You may be working in a customer service role, with an interest in the IT field and need someone to give you an opportunity. My client are really open minded more »
Employment Type: Permanent
Salary: £23500/annum
Posted:

Commissioning and Installation engineer

Birmingham, England, United Kingdom
Johnson Controls International
Our Commissioning Engineers Commission Fire Alarm and Security Systems. The successful engineer will commission Fire Alarm systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability identify and rectify problems before they occur. This … the opportunity to work for a market leading brand, with incomparable career opportunities, locally, nationally and globally. How you will do it Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers. To Service … look for Essential:- Experience within Fire & Security industry Driving license Ability to lift and climb ladders Had or have previous experience working in a customer facing environment Preferred:- Hold current relevant qualifications to the industry i.e. 18th edition/NVQ/City and Guilds/BTEC/FIA Why more »
Posted:

Fleet Admin Apprentice - Compliance Department

60-64 Oswald Road, Scunthorpe, South Humberside, England
ROAD TRAFFIC SOLUTIONS LIMITED
One of the largest providers of traffic management services, RTS delivers quality service to an array of clients. The client base covers all aspects of traffic management including consultancy, planning, drawing and delivery. Due to unparalleled growth, RTS has created a new role and is seeking to recruit a … to ensure that we retain FORS accreditation. Monitor Depot Fleet Stock Levels sent in and purchase additional stock and arrange distribution as required. Training Customer Service Practitioner Level 2 Apprenticeship Standard McArthur Dean Training - Scunthorpe Classroom x1 half day per week Excellent future prospects for the right person … Apprenticeship Standard Customer service practitioner (level 2) Training Provider MCARTHUR DEAN TRAINING LIMITED Working Week Monday to Friday: 8.30am – 5.30pm (breaks to be confirmed). Expected Duration 12 Months Positions Available 1 Closing Date Monday, 27th May 2024 Start Date Monday, 10th June 2024 Desired Skills Communication skills more »
Employment Type: Intermediate Apprenticeship
Salary: £13,312.00
Posted:

Design Engineer - Fire Safety

Loughborough, Leicestershire, East Midlands, United Kingdom
Hybrid / WFH Options
People Solutions
and fuel/expenses will be paid by the business. The purpose of the role is to design bespoke fire alarm solutions and write customer proposals. What are the benefits? The benefits for this position include: 25 Days annual leave plus statutory holidays. Company Pension Scheme. Hybrid working and … necessary. Ensuring that all designs and proposals meet with the relevant standards and regulations at the time of writing. Provide excellent technical information and customer service to all external and internal stakeholders. Essential Skills Experienced Fire Design Engineer (FIA Design qualification or similar). A full clean UK … Technical knowledge of fire systems such as Hochiki, Gent, Advanced or Ziton. The ability to pass vetting and security clearance checks. Desirable Experience Excellent customer service and communication skills. Previous experience within a similar role dealing with contractors and end users. Training Full training provided 'on the job more »
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

Account Manager

Telford, Telford & Wrekin
Hybrid / WFH Options
BCT Resourcing
Electric Company Car! which will cost you hardly any company car tax. As an Account Manager, your role will be two-fold, providing great customer service to and driving business with their existing motor dealer accounts and actively canvassing and acquiring new business from target dealer accounts in … individual, hungry to succeed and be the best. * Great communication and presentation skills. * Able to persuade and influence potential sales over the line. * Excellent customer service skills. * Comfortable proposing ideas and proposals to management. In return…. * A friendly and people-focused culture with big ambitions for the more »
Employment Type: Permanent
Salary: £45,000 - £50,000
Posted:

Controls Engineer

Mansfield, Nottinghamshire, East Midlands, United Kingdom
Maintech Recruitment LTD
working on behalf business at the forefront supply chain solutions and design industry who work with some of the UK's leading brands. With customer service and technical knowledge being at the core of everything they do, they truly stand above the competition when it comes to delivering … or Beckhoff) Experience of Profibus/ASi communications Experience of Variable Speed Drives, Motors, and Safety Circuits Strong analytical and problem-solving skills Excellent customer service skills So what's on offer with the Controls Engineers role? A basic salary starting at £50,000 - £55,000. Compensation for more »
Employment Type: Permanent
Salary: £50,000
Posted:

Onboarding Administrator

Wolverhampton, West Midlands, United Kingdom
Hybrid / WFH Options
ACTIVE ASSISTANCE (UK) GROUP LIMITED
of the business our On-Boarding Team in Albrighton is growing and we have 2 new opportunities for experienced On-boarding Administrators with strong customer service skills to join us. This is an amazing time to join the team as along with the growth of the business we … for new starter payroll Keep in regular contact with Line Managers, keeping them up to date on the progress of new starters for their service Provide accurate and timely updates and reports where required and work proactively to meet all targets and SLAs Carry out general administration tasks for … policy Undertake other activitiesfrom time to time to support the wider team, Onboarding Manager orSenior Onboarding Administrator What you'll have: Excellent Communication and Customer Service skills Previous experience of working in an administration role is essential, it would be an advantage if this was within a Recruitment more »
Employment Type: Permanent, Work From Home
Salary: £22,000
Posted:

Dual Fuel Smart Meter Engineer (Debt Solutions)

Leicester, Leicestershire, East Midlands, United Kingdom
ATA Recruitment
PPE, uniform, PDA all provided Full training and support provided from day-one Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, if you meet your weekly working hours. … installing gas and electric meters. Full valid driving license with maximum 6 penalty points. Previous MOCOPA authorisation required. Safety-conscious with a focus on customer service Understanding customers' circumstances and helping them agree an appropriate solution to resolve their debt. Excellent verbal communication and negotiation skills If you more »
Employment Type: Permanent
Salary: £40,000
Posted:
Customer Service
the Midlands
10th Percentile
£21,500
25th Percentile
£24,500
Median
£29,000
75th Percentile
£43,750
90th Percentile
£58,750