1 to 2 of 2 SLA Jobs in Milton Keynes with Remote Work Options

tech enthusiast, eager to expand their knowledge and skills daily, committed to problem-solving and delivering customer-focused solutions within defined Service Level Agreement (SLA) guidelines. Requirements 3+ years experience in an SRE role Strong understanding how important SLOs, SLIs and KPIs are to the systems you support, using observability more »

or in person. Accurately and efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks more »