1 to 2 of 2 Applications Support Jobs in the North East with Remote Work Options

Senior SQL Application Support, Billing and Payments experience required, Energy knowledge an advantage, Home Based. £ 30000 - 38000 + benefits. Support of Billing and Payments experience is required for this role. Expanding software product company that develops software for the Utilities/Energy market is looking for … a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables, creating queries, etc) and will have knowledge of billing and payments. The role is home based with one trip a month (usually the last Wednesday of the month … junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Knowledge of the energy sector, ideally with an understanding of electric and gas flows. * Strong customer service and more »

client is a fast-growing software business that has embarked on significant growth to become the market leader in their sector. As an Application Support Engineer, you will be responsible for delivering a first-class support service to their clients. The Role Troubleshoot both 1st line … issues, offering guidance and managing changes for their software clients, providing timely customer feedback Deliver and maintain a high-quality service to customers Support the roll-out of new software solutions across their portfolio of customers Take ownership of support issues and seek closure ensuring all … relevant support procedures are followed Managing multiple cases at one time, ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Resolving issues predominantly over the phone or via remote connectivity or, very occasionally, visiting client sites Deliver great customer more »