51 to 75 of 92 Customer Experience Jobs in the North of England

opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement Measurement … and Reporting YOUR SKILLS AND EXPERIENCE: A successful Senior Product Analyst have the following skills and experience: Proven experience in project management and stakeholder management. A/B testing experience Proven experience with visualisation tools e.g. Looker Advanced SQL/Google Big Query knowledge THE more »

Package (Discounted Gym, 2 paid charity/volunteering days more) Hybrid working available (3 days in the office) It is essential that applicants have experience within an Outsourcing Environment or similar. Our client is seeking an experienced Operations Manager to join their leadership team, this is a business-critical … the MD and SLT to develop and manage the operations budget . Provide regular and transparent reports on operational performance to the MD. SKILLS & EXPERIENCE Operations Management experience within an Outsourcing Environment or similar. Demonstrated experience in process optimisation and performance management . Budget management experience … base. They are motivated to elevate their clients brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth. If you are a results-oriented and strategic Operations Manager with a proven track record in ideally a sales more »

systems, your business is vulnerable. Boosting efficiency Chasing customers for payments is costing businesses time and money and can lead to cash flow issues. Customer convenience Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after. Being able to … solving and a passion for technology? We're seeking a dynamic individual to lead our Client Support Team, where technical expertise meets top-notch customer service. This role demands a proficient individual who can adeptly handle customer queries, foster strong client relationships, delve deep into our technology and … data, as required. Ideal Candidate: A strong leadership style that allows for effective management of training and day-to-day activities of the team. Experience managing a team. Keen interest in technology and staying ahead of the curve. A passion for coaching up team members to maximise their potential. more »

in creative, marketing & printing and following a significant business expansion is now recruiting a Permanent Point of Sale ( PPOS) Project Manager to strengthen their Customer Experience team , who provide design lead retail environments, activations, POS and events. This will be a hybrid rol e, working from home, with … understanding of supplier management, including awareness of suppli ers What we are looking for in the PPOS Project Man a ger: Must have previous experience in permanent retail POS displays/stands supply and del iveryExcellent project management and organisational s killsExcellent MS office s killsAbility to build effective more »

who are evolving their core platform to support their international expansion plans. As a Product Owner here, you will be crucial in driving customer-centricity externally and lean software delivery internally. You ll be working across a range of initiatives for their core fulfilment platform and, as such, someone … trusted to do what you do best add value To define a cohesive vision and roadmap for your digital products, enhancing the business/customer experience at all points Collaborate with the broader development and QA team to deliver consistent, high-quality output Opportunity to work with a more »

Software Engineer Manchester (hybrid) £50-55,000 plus excellent benefits Join our really strong culture of high quality coding, for creating amazing customer experiences on web and on mobile. The teams are well organised and structured to remove stress and strain daily, allowing engineers to be at their best. … high volumes of small releases every day. If you enjoy pace, but not panic, then this could be for you. Tech skills sought Commercial experience in software development, ideally in large scale enterprises We use c# and golang, typescript and javascript, SQL, linux and any cloud experience would more »

We are currently recruiting for experienced Customer Support Team Leader for our who is the worlds number one manufacturer of materials handling equipment providing quality sales and service across the UK. Reporting to the Customer Support Manager, you will develop, lead, and motivate the Customer Support Team … to deliver the highest levels of support for their customers and stakeholders, embracing the company concepts to enhance the customer experience. Benefits: Competitive salary. Company sick pay. Free eye tests and flu jabs. Rewards which include discounts at major shops, gym memberships and family days out. Free car parking … and vending machines on site. As a Customer Support Team Leader, your duties will be: Provide excellent customer service to internal and external stakeholders. Manage communication (inbound/outbound) of the responsible business area/s. Oversee activities conducted by the Customer Support Team. Work with team more »

our customers and suppliers, liaising with a pleasant manner and providing clear and accurate information always Providing technical support to our service team, troubleshooting customer issues in a timely manner Assisting with 1st, 2nd and 3rd line issues, including but not limited to: Mobile, hosted, connectivity & IT enquiries, always … adhering to company SLAs Provide accurate and timely resolutions to customer enquiries. Assisting the Operations teams, provisioning and installing new systems. Carrying out site surveys, general site maintenance and carrying out Technical Health Checks for Customers Assist with the onboarding of new customers when required focussing on the technical … Install new hardware, operating systems, and software programs Monitoring and maintaining computer systems Liaising with suppliers as and when required to assist in resolving customer issues, carrying out relevant testing as per their recommendations Maintain customer records and update them as needed Identify and escalate issues to the more »

NHS Car lease scheme Access to a wide range of benefits and high street discounts! Main duties of the job Continue to embed our CX Activities (Customer Charter, Voice of The Customer etc...) and Innovation across the NHSBSA with colleagues Actively seek out new data/touch points … improvements in customer experience Improve customer experience by reviewing processes or initiatives with colleagues Act as a key stakeholder ensuring CX and Innovation is integral in all we do Lead a cross-functional community of Customer Experience & Business Innovation Colleagues and Champions to continue … we understand, develop and maximise all strategic partnerships 12. Leading the development of a NHSBSA Business Innovation Lab, identifying resources, ensuring business strategy and customerexperience is informed and supported with innovative solutions supporting strategy identification and implementation 13. Managing and evaluate portfolio data and innovation pipeline to assist with strategic more »

ll do: Be Someone who is naturally inquisitive and passionate about solving problems, you will do your best to find ways to make the customer experience best in class. Our award-winning Experimentation team exists to maximise the ROI of the product development teams by ensuring that what … is delivered has the greatest impact on the customer experience and our business KPIs. The role of the Senior Digital Experimentation Analyst is to own the end-to-end process of optimisation for these specific business areas. This is achieved through a data-driven continuous optimisation and improvement … hypotheses for improvement, and then run testing and optimisation programmes to validate and realise these recommendations. What you’ll bring: A passion for the customer, ensuring we do what’s right for the customer every time Experience of digital optimisation and experimentation (A/B and MV more »

millions of people love. And we do it all right here at Sky. Team overview Digital Technology is at the heart of providing outstanding customer service. We touch every part of a Sky customer’s experience meaning we tackle a wide range of problems creatively and no … two days are the same. You will be joining a diverse team where the focus is collaboration, doing what’s best for the customer and our people, and having some fun whilst we do it. You will work with the award-winning experimentation team that exists to maximise the … ROI of the product development teams by ensuring that what is delivered has the greatest impact on the customer experience and our business KPIs. What you'll do: Build & execute A/B tests on both client and full stack Optimizely. Develop and maintain Optimizely experiments, ensuring accurate more »

optimize the process. Participate in Supply Chain Management project teams. Work on other ad hoc tasks and projects as requested. Skills Required: Passion for customer satisfaction and service excellence. Ability to use rigorous systematic approach and being a strategic thinker to solve complex problems with effective solutions. Ability to … Closing Date Thursday, 25th July 2024 Start Date Thursday, 1st August 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English and Maths more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

client is one of the UKs leading financial advice companies with over a decade of award-winning advice plus a platinum 5-star Feefo customer experience rating. They are a customer-focused, wealth... more »

Our client, a leading Unified Communications, Contact Centre, and Network Infrastructure solutions is hiring for an Account Manager. We aim to create exceptional customer experiences and drive business growth through innovative technology. Role Overview: As an Account Manager, you will work with Account Directors to enhance customer experience more »

HAVE RIGHT TO WORK IN THE UK WITH NO VISA RESTRICTIONS* Company Overview: Join a leading automotive leasing company that is revolutionizing the driving experience through cutting-edge technology and design. We are committed to delivering innovative and adaptable leasing solutions and are looking for a dynamic Head of … with other departments, particularly acquisition. Your mission will be to enhance engagement, interest, and sales through tailored prospect lifecycle nurture campaigns aligned with our customer journeys. Responsibilities: Develop, articulate, and execute a CRM strategy to nurture prospects and increase conversion rates for new acquisition and retention. Lead the CRM … and successful campaign launches. Analyze and report on all CRM activities, focusing on targets that align with business goals. Develop strategies to enhance lifetime customer value (LCV) and support business growth. Manage all CRM channels, creating and activating effective campaign plans for target audiences. Support our omnichannel customer more »

This will include category reordering which will be driven by data led decisions across multiple platforms Regularly checking the website to ensure the best customer experience is being provided Support with the implementation of seasonal promotions Work closely with the Brand Manager and other team members to contribute … opportunities to support the overall objectives of the team The Candidate:_ Strong knowledge of MS Excel Knowledge of Google AdWords ideal, not essential Previous experience or interest in aspects of digital marketing. Experience in quantitive analysis & reporting ideal but not essential. Experience of manipulating large data sheets more »

week on site Permanent The M365 Specialist will be responsible for the definition, management, and continually improving the platform within the business. Key Skills Experience in supporting and management Microsoft 365 environment. In-tune Mobile device management Mobile application management DLP and AIP experience Responsibilities: * Run & optimise the … the Microsoft 365 platform. * Develop and embed best practice and new ways of working to ensure efficiency savings are achieved, collaboration is improved, and customer experience enhanced. * Liaise with the senior leadership team for delivery of M365 applications and services. * Gather and assess technical requirements for new engagements more »

is a full-time, permanent position based onsite in Harrogate. As an experienced Technical Support Engineer you will be enthusiastic about providing an excellent customer experience, with an expectation on maintaining and improving service levels. The successful candidate will have the ability to work individually whilst being part … of: - Wi-Fi standards and general wireless principles SNMP protocol; VPN and tunnelling technologies; and Security protocols and firewalls Service desk/technical support experience Experience supporting or testing LAN’s, VLAN’s, WLAN’s, VPN’s, NAT devices and/or DHCP servers The Technical Support Engineer more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing information. Role Completing product presentations, test-drives and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment Advising customers on electric car ownership inclduing EV Grants Recognising and dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … Customer service specialist Level 3: Sales qualification, (City and Guilds Level 2 certificates in principles of sales) Emergency first aid at work Understanding electric vehicles Advanced electrification Kia product knowledge A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities more »

fantastic opportunity for my Bradford-based client. The End Point Assessment (EPA) Admin Support is an important role within the apprenticeship team. In this customer facing role you will support all coordination and administration of EPA individual and group assessment bookings, working with the wider EPA team to monitor … data, schedule assessments with the Assessor team, reporting results and claiming assessment outcomes in line with service level agreements. Responsibilities ' Act as the nominated customer point of contact, providing support and information as required across the EPA journey. ' Work with customers and colleagues to identify, agree and plan End … EPA Manager for standardisation events. ' Maintain excellent knowledge of the apprenticeship standards and the assessment plans as well as relevant sector knowledge. ' Respond to customer feedback as part of our commitment to an excellent customer experience. ' Identify and escalate any risk in our operational delivery. ' Perform any other more »

as routing or port definition, audio visual and cyber security would be desirable. Not only will you have excellent technical skills but also excellent customer service and end user experience – we are looking for people who not only want to progress their IT career (lots of opportunity) but … desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is more »

UK office PHP MVC MYSQL Javascript Are you a talented PHP Web Developer with a passion for building high-performance websites and delivering exceptional customer experiences? Our client is seeking a Full-Stack PHP Web Developer to join their innovative team. If you thrive in a dynamic environment and … high-performance websites on top of a custom eCommerce App, binding APIs and microservices with beautiful UX/UI to deliver the highest quality customer experience. You will collaborate with a skilled team of back-end developers to enhance the features of a powerful eCommerce Web Application. **Key Responsibilities … client workshops. - Communicating and presenting design decisions. - Supporting and mentoring other developers. - Driving next practices and producing well-commented, syntactically correct code. **Qualifications and Experience:** **Essential:** - 3+ years of Full-Stack PHP Development experience. - Experience building eCommerce websites and delivering high-quality customer experiences. - Proficiency in HTML more »

accurate and timely estimates for additional work. Ensure the correct elements of the repair are added to contract maintenance, warranty, or recharged to the customer as appropriate. Closely manage customer VOR and update customers with the plan and timescales for repair. Provide feedback to the engineering team where … mistakes are made or where processes can be improved. Provide an industry-leading customer experience by providing accurate information to the accounts team for timely invoicing. Collaborate with key stakeholders to deliver exceptional service to customers. Contribute to the team in achieving challenging financial objectives by taking every … fees or travel time are captured on the system. Ensure correct parts, consumables, and lubricants are added to the task. Send proforma to the customer to receive a purchase order number prior to repair. Check the customer purchase order number is attached to the job. Construct and send more »

UK office PHP MVC MYSQL Javascript Are you a talented PHP Web Developer with a passion for building high-performance websites and delivering exceptional customer experiences? Our client is seeking a Full-Stack PHP Web Developer to join their innovative team. If you thrive in a dynamic environment and … high-performance websites on top of a custom eCommerce App, binding APIs and microservices with beautiful UX/UI to deliver the highest quality customer experience. You will collaborate with a skilled team of back-end developers to enhance the features of a powerful eCommerce Web Application. **Key Responsibilities … client workshops. - Communicating and presenting design decisions. - Supporting and mentoring other developers. - Driving next practices and producing well-commented, syntactically correct code. **Qualifications and Experience:** **Essential:** - 3+ years of Full-Stack PHP Development experience. - Experience building eCommerce websites and delivering high-quality customer experiences. - Proficiency in HTML more »