1 to 25 of 119 Service Delivery Jobs in the North of England

We are currently recruiting for one of trusted clients who are looking for a Client Engagement Lead & Delivery Partner. This is your chance to join a leading global provider, specialising in innovative digital solutions and services spanning across a wide range of industries, including manufacturing, finance, transportation, and healthcare. … Can Expect Location – Sunderland (Hybrid) Salary – £100,000 plus commission Industry – Consulting/Automotive Work type – Permanent Main Responsibilities of a Client Engagement Lead & Delivery Partner Contributing to new business development efforts in new clients and facilitating those offerings. Driving the sales cycle including opportunity identification, scoping, proposal development … Statement of Work production and contracting. Overall account management to include work quality and customer satisfaction, collaborating with service delivery leadership to deliver solutions & services. Experience, Qualifications & Skills Required At least 7 years of experience in a client-facing Account Manager or Delivery role in IT professional more »

printers, IoT locking systems and IoT monitoring systems (training given in IoT devices). Ensuring adherence to basic ITIL processes for efficient support and service delivery. Ability to analyse Server Logs and use the information found to analyse and fix issues reported. Troubleshoot and resolve software-related issues on more »

Troubleshoot and resolve hardware and software issues efficiently. Manage and support desktop, laptop, and mobile devices. Collaborate with other IT teams to ensure seamless service delivery. Maintain documentation and provide regular updates on support activities. Assist in the deployment and management of Microsoft 365 applications. Skills and Experience Required more »

Position: Service Desk Engineer Location: Liverpool Contract Term: 6 months (potential extension to December 2025) Rate: £150 - £160 per day (Inside IR35) Start Date: ASAP Working Hours: Monday to Friday, 9:00 AM - 5:30 PM Overview: We are seeking a skilled Service Desk Engineer to join our … Troubleshoot and resolve hardware and software issues efficiently. Manage and support desktop, laptop, and mobile devices. Collaborate with other IT teams to ensure seamless service delivery. Maintain documentation and provide regular updates on support activities. Assist in the deployment and management of Microsoft 365 applications. Skills and Experience Required … troubleshooting hardware and software issues. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Desirable Skills: Familiarity with service desk tools and technologies. Experience in a similar role within a corporate environment. Knowledge of network fundamentals and security practices. Working Conditions: Preferred on more »

interface with customers during incidents, providing clear and reassuring communication. Technical Queries: Address customer inquiries with confidence and clarity. Prioritize Customer Needs: Conduct regular service delivery meetings to enhance customer satisfaction. Incident Reporting: Ensure timely and accurate reporting of security incidents to senior management and stakeholders. Team Leadership … analytical abilities to troubleshoot and develop efficient solutions. Crisis Management: Maintain composure and lead effectively during high-stress incidents. Operational Excellence: Metrics Matter: Monitor service level agreements (SLAs) and investigate deviations. Documentation and Compliance: Maintain comprehensive records of procedures and training requirements. Cross-Functional Collaboration: Work with internal departments … such as IT, Risk Management, and Compliance to ensure a holistic approach to security. Third Party Collaboration: Ensure external vendors and service providers align with SOC's security objectives and standards. Resource Allocation: Efficiently allocate resources to ensure optimal SOC performance. Qualifications Proven experience in a leadership role within more »

to accept) will be to build out & optimise ER processes for our customers that facilitates them navigating ER issues via our award-winning self-service platform. If you have excellent analytical skills, are process-driven, but perhaps more importantly, love building out new processes & methods for others to follow … best practice and client, legislative and technology opportunities, and constraints + Representing and effectively articulating the capabilities and potential of the AdviserPlus technologies and service delivery model + Facilitating workshops of working groups to map the transition from the as is state to the to be design + … Best practice process modelling experience (e.g. BPMN) Whats on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more. Sounds like more »

prospects Identification of cross selling opportunities within current customers, e.g. an SEO client may be interested in Work closely with the SEO and PPC service delivery teams. Experience required: An ability to prospect via a range of B2B outbound channels Minimum of 2-3 years experience in selling more »

Identify and research significant "Major Projects" through Market Intelligence (including ABI, customer pipelines, internal knowledge sharing). Create a pipeline of opportunities and agree delivery strategy with NWP stakeholders. Create and maintain a full pipeline of specific hire and training opportunities per project and oversee the conversion of these … including diarised customer meetings to review - progress on jointly agreed actions, Key Performance Indicators (KPI's), customer satisfaction and revenue trends. Gather and present service delivery and operational KPIs to customers and ensure corrective action plans are in place to continuously improve performance. Implement effective account management techniques … and individual Project Mobilisation Plans for each target project. Work with regional NWP's teams to agree and deliver an effective sales approach and service support. These aspects must be measurable. Understand the impact of each commercial agreement in place or being bid, considering all aspects of NWP's more »

Mobile, Durham Hours Per Week:Monday - Friday,37.5 hours Job Type:Full Time/Permanent The Technical Facilities Manager will be responsible for: Ensuring service delivery is of the highest level and meets and exceeds the contract SLAs/KPl's Providing quotations for minor project works Managing … days of completion Ensuring contractual obligation and comply with the Company's rules and procedures when working on our Clients premises Supervise the Helpdesk service and ensure the timeliness and accuracy of the information contained within (a full time Helpdesk Administrator will provide support) Organising and arranging the delivery more »

to join their Manchester office on a permanent basis. The business have over 50 offices worldwide and a turnover of £1b As the Shared Service Director you will oversee a team of c 60 members of staff across Payroll, Billing, Cash, Collections and Treasury - and then phase 2 of … team too. This person will lead their organisation to achieving continued operational excellence and drive continuous improvement in transactional activities. This role is heavily service-oriented toward both internal and external customers. Key responsibilities for the role include: - The management and coaching of Payroll, Billing, Credit Control, Treasury and … strategic vision, and project roadmap for the Shared Services organisation. - Define prioritisation of non-standard team deliverables (e.g., projects, reporting requests). Accountable for delivery of agreed upon deliverables. - Team Management: coaching, motivating, developing, training and leading teams to meet and exceed targets and KPIs. - Responsible for the ongoing more »

Role: Service Desk Manager Reporting to: Head of Service Operations This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to … SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating efficiently and effectively. Ensuring that ServiceNow is utilised to its fullest potential. Managing the service desk team including setting goals, objectives and assigning tasks as well as more »

co-ordination process involving both direct and indirect staff management. Preparation of proposal submissions including solution and option appraisal of new methods of FM Service delivery to identify valid and viable commercial delivery options. Obtaining specialist subcontractor costs. Formulate bid based on BDM brief where required. Labour more »

with partners and stakeholders in key markets. Conduct detailed market analysis to identify growth opportunities and competitive advantages. Collaborate with internal teams to ensure service delivery aligns with client expectations. Ensure alignment of trade lane growth strategies with overall business objectives. Requirements : Extensive experience in freight forwarding with more »

in countries as diverse as the UK, South Africa, and the Middle East. We pride ourselves on providing high-quality products and excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more. Job overview: Provide 2nd line technical … internal development for escalated product issues such as bug resolution and product enhancements Assist and cover 1st line support when required Assist with the service delivery process when required Key Requirements: Previous experience in a Customer Support or Technical Support Analyst role providing application support in a 2nd … hard work, innovation, and collaboration. We offer competitive salaries as well as opportunities for career growth and development. Benefits: Holiday increasing with length of service Cycle to work scheme Regular work socials 30 Finish on a Friday If you feel you could be an asset to our team then more »

The AD Lead Engineer will collaborate closely with the Service Delivery teams in their respective area, allowing them to focus on supporting the business through BAU operations, while gathering feedback on how the current estate is working and what needs to be improved. The AD Lead Engineer is … growth and need talented individuals to help shape and lead us into our next century. The AD Lead Engineer will collaborate closely with the Service Delivery teams in their respective area, allowing them to focus on supporting the business through BAU operations, while gathering feedback on how the … the Active Directory and Identity Drive Automation and shift-left Engage with stakeholders across JMIT to ensure ongoing alignment, particularly Architecture and Security Allow Service Delivery team to focus on supporting business through as-is environments Requirements for the role: Experience in AD Lead Engineer role in Active more »

looking for an associate cost consultant to join our Manchester office. The successful candidate will support project leaders in generating a high standard of service delivery, achieving successful outcomes for our clients, capturing, and sharing knowledge across projects, enhancing our culture of innovation and reinforcing our reputation as … a preferred service provider working across a range of projects such as large commercial new builds for blue chip clients, private residential, towers and national government frameworks etc. Your core duties will involve: Providing accurate cost advice and reporting to our clients Delivering projects, commissions and professional assignments Assuming … Undertaking commercial management services with limited supervision Delivering all work outputs in an accurate and timely manner Providing support to the team leader/service leaders in cost management of projects Representing the company in a professional and diligent manner; meeting, negotiating and corresponding with clients to form strong more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … DHCP) A technical knowledge of O365 & SharePoint migration Virtualisation experience (Hyper-V/VMware) Firewall Technologies and configuration including Factor Authentication solutions Excellent customer service and customer facing skills with a focus on exceptional service delivery A desire to learn new products and keep up to date more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. We are now looking to recruit an Administrator to work within our busy Engineer Attendance team at … if this just means passing on the correct contact info for who is best to help. Provide information to customers when requested. Ensure the Service/Engineer Attendance phone is answered in good time. Work with the Team Leader to fill in where required in assisting the rest of more »

or surpasses programme requirements/standards Regular 1-2-1's with the Early Careers participants and general daily support Responsible for the operational delivery of the Graduate, Apprentice and Intern programmes, their associated business requirements, and their inherent educational standards Performance management and case management where appropriate including … ensure all Quality Control measures are in place Regular operational reviews with educational partners to ensure participant performance meets course requirements, and that the service delivery level and course content meets the agreed business needs. Work with transnational counterparts and training providers to assist in the delivery … liaison activities through interfacing with relevant external organisations and educational establishments including supporting resource deployment where required. Key Qualities Individual must be results and delivery driven with a sound logical approach to achieving tasks and objectives Must be an organized person to keep on top of all changes Able more »

You'll be responsible for developing and delivering Infrastructure and Security strategies that meet the business needs. You'll also be working with the Service Delivery manager to resolve complex technical problems. Essential: - Previous team leadership or management experience - Strong networking knowledge - Telephony knowledge (VOIP) - Experience managing complex … role or looking for something similar, please contact Lily Fletcher directly on Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at hunterselection.co.uk Hunter Selection Limited acts as an employment agency for permanent … Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for more »

printers, IoT locking systems and IoT monitoring systems (training given in IoT devices). Ensuring adherence to basic ITIL processes for efficient support and service delivery. Ability to analyse Server Logs and use the information found to analyse and fix issues reported. Troubleshoot and resolve software-related issues on more »

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to … IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT Service Desk Team Leader or Manager/Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This … will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … grow around 20% year on year. As a result of continued expansion, my client has immediate requirements for an Installation Manager to work across service delivery, providing technical expertise including staff management and 3 direct reports. You will head up the engineer coordination team playing a vital role … to Unified Communication & Managed Services. You will encompass various management and admin duties aimed at supporting my clients Projects Team and ensure successful project delivery across an extensive client based in Yorkshire and surrounding areas. Ideal Candidate The successful candidate will come from a similar fast paced environment ideally more »

role that ensures the seamless operation of production processes. A prestigious manufacturing firm is seeking a dedicated individual to uphold the highest standards in service delivery to their production line, focusing on machine uptime and maintaining impeccable quality standards. In this crucial position, the successful candidate will be more »

client is a prominent organisation committed to providing exceptional housing solutions and community services. They leverage cutting-edge technology to improve their operations and service delivery, ensuring a high-quality experience for their residents. By joining their team, you'll be part of a forward-thinking company that more »