26 to 50 of 77 Customer Service Jobs in Oxfordshire

to deliver exceptional IT solutions! We're seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team. Key Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to … resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities and contribute to service development Support pre-sales activities and service handovers Qualifications & Skills The ideal candidate will possess … including Exchange and Defender Working knowledge of networking components and SAN technologies Excellent communication and relationship-building abilities Problem-solving aptitude with systematic approach Customer service orientation with professional demeanor Desirable Certifications Microsoft 365 Administrator certifications Azure Solutions Architect Expert VMware Certified Professional CCNA/CCNP Veeam certified More ❯

a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support … technical issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. Constant monitoring of any unclaimed tickets and changes, in the ITSM … within the defined SLA. Providing 1st line technical support for all OM offices and associates around the globe. To maintain a high degree of customer service when responding to tickets. To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. Escalation of More ❯

and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-up, keeping users updated as you progress. You’ll deal with a variety of hardware, software, telephony and mobile device issues … to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You’ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential More ❯

retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. With over 250,000 users across more than 10,000 locations in … our journey! As the RMA (Return Merchandise Authorisation) Lead you will be responsible for overseeing the entire returns process, ensuring efficiency, compliance, and high customer satisfaction. This position includes managing the receipt, inspection, repair, replacement and documentation of returned merchandise. The RMA Lead will work closely with customers, suppliers … and internal teams to uphold service standards and ensure cost-effective and sustainable returns management. You will strive to ensure a customer-focused, efficient returns process that enhances satisfaction, loyalty, and brand reputation. By streamlining workflows, driving product quality improvements through data analysis, and scaling processes to support More ❯

global contact center within the company’s fastest growing division. This role is critical in optimizing inbound and outbound sales processes while ensuring exceptional customer service. As part of a fast-growing, innovative team, you’ll help shape strategy at the intersection of service, sales, and technology. Some … Healthcare, dental, life insurance, long-term disability, pension Key Responsibilities: Design and implement global agent workflows and contact routing strategies to maximize sales and customer satisfaction. Partner with Product, Tech, and vendors to optimize CRM and telephony platforms. Evaluate enablement program effectiveness using metrics like conversion rate and develop … training programs to improve agent performance Leverage AI tools (e.g., ChatGPT 4.0, Salesforce automation) to streamline low-value interactions and prioritize high-impact customer engagements. Required Experience: 4+ years in Sales Enablement, contact center operations, or customer service strategy. Demonstrated experience with telesales or inbound/outbound More ❯

being listed as one of the top companies to work for in the UK! It is our client's mission to deliver an outstanding service to customers and make sure that they are ready for the ever-changing technological advancements in the world. Our client is looking for self … to work with multiple Microsoft MVPs Strong internal career progression What we are looking for: Personable and quick to build relationships Strong interpersonal and customer care skills Excellent writing and oral communication skills Imaginative problem solver Ability to work as part of a team Appreciation of a quality approach … Confidence in personal abilities Strong drive for excellent customer service Ability to influence and persuade team members and customers Systematic and logical approach to problem-solving Technical Experience: Expertise in Azure IaaS, VMware ESXi, Hyper-V, Windows Server OS, Windows Active Directory, SSO/SAML, PKI, Microsoft Endpoint More ❯

to help drive improvements across the business and inform business decisions. What you'll be doing as a Capacity Analyst Providing a first-class service for capacity, resource planning and insight. Reporting to your capacity planning manager, you will aim to enable efficient resourcing for teams within your remit … which will maintain customer service excellence and adherence to regulatory outcomes. Working with a variety of field-based teams as well as internal stakeholders to generate value-adding management information and analysis, providing valuable insight into the performance of our field-based teams. Creating and defining capacity plans More ❯

to help drive improvements across the business and inform business decisions. What you'll be doing as a Capacity Analyst Providing a first-class service for capacity, resource planning and insight. Reporting to your capacity planning manager, you will aim to enable efficient resourcing for teams within your remit … which will maintain customer service excellence and adherence to regulatory outcomes. Working with a variety of field-based teams as well as internal stakeholders to generate value-adding management information and analysis, providing valuable insight into the performance of our field-based teams. Creating and defining capacity plans More ❯

customers in the either Water, energy or Transportation Sectors so that future solutions and sales can be achieved based on a strong relationship and customer experience. To achieve this, the Business Development Manager will work closely with other UK based Managers, product groups and brands of the wider CRH … plans for each distribution partner in the region on an annual basis Deliver on annual budgets for sales & margin Identify and anticipate market and customer needs and expectations whilst realising opportunities as they present themselves Identification of key trends, opportunities, and risks for the business across Europe and the … UK Regular communication, prioritising, and delegating tasks to customer service team members Updating and maintenance of the CRM tools Providing up to date and accurate sales pipeline forecasts Communicating pricing levels and delivering on customer margins Maintaining a good relationship with new and existing customers Offering proper More ❯

are a leading IT Consultancy that prides itself on delivering efficient IT solutions to over four hundred sites nationwide, with a focus on exceptional customer service and lasting client relationships. Due to expansion, they are looking for a well-presented, customer-focused, and personable Network Engineer. You … are: Architecting scalable networking solutions based on individual business requirements. Creating network topologies and diagrams. Create recommendations for network hardware and software to improve service and profitability. Implementing new network technologies and upgrades. Monitoring network performance and identifying potential issues. Conduct problem analysis and investigation. Diagnosing and resolving complex … Experience advantageous Benefits include: Company pension Employee discount Flexible schedule Private Health Care Group Life Eligible for profit-share after 12 months of continuous service MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin More ❯

are a leading IT Consultancy that prides itself on delivering efficient IT solutions to over four hundred sites nationwide, with a focus on exceptional customer service and lasting client relationships. Due to expansion, they are looking for a well-presented, customer-focused, and personable Network Engineer. You … are: Architecting scalable networking solutions based on individual business requirements. Creating network topologies and diagrams. Create recommendations for network hardware and software to improve service and profitability. Implementing new network technologies and upgrades. Monitoring network performance and identifying potential issues. Conduct problem analysis and investigation. Diagnosing and resolving complex … Experience advantageous Benefits include: Company pension Employee discount Flexible schedule Private Health Care Group Life Eligible for profit-share after 12 months of continuous service MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin More ❯

it's resolving software glitches or coordinating equipment repairs, you'll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision … as needed Arrange delivery and collection of loan equipment and warranty items Liaise between dealers and suppliers to ensure seamless resolution Follow up on service calls and ensure SLAs are met Collaborate with colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and … or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or customer facing support experience Strong communication skills-both spoken and written-in German and English Skilled in Microsoft Office, general PC usage, and CRM systems More ❯

is based across our London and Wallingford offices, and is responsible for building, maintaining and developing the platform for our clients globally. As a Customer Success Manager, you will be responsible for leading and managing the platform relaunch and onboarding, building and configuring the platform to the customer’s requirements and training customers in the platform’s use. Your goal is to deliver technical expertise and excellent customer service, supporting our clients to be successful in their hiring objectives, resulting in a high net-promoter score. Main duties and responsibilities: ATS subject matter expert: You … teams to follow issues through to resolution. Platform configuration for onboarding, relaunch or change requests: Following an initial request, you will communicate with the customer and use your questioning skills to clearly understand and document the requirements. You will define possible solutions and clearly document and communicate the options More ❯

be responding to tickets logged on the ITSM and being the 1st point of contact for users across the business and be providing outstanding customer service to keep users updated. This is a fantastic opportunity to join a team and develop your IT skills and experience with the More ❯

About ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch … ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role Reporting to our IT Service Delivery Manager, as an IT Support Specialist your primary role will be to support the Systems Administrator with a variety of tasks from Hardware … number of business systems such as Office 365, JIRA, Slack and a hosted IP PBX system Learn about computer networking and firewalls Develop excellent customer service skills Work on ad-hoc business system focused projects to learn about project management and managing stakeholders Key Qualifications: A high level More ❯

a range of clients across various industries. Your primary focus will be on resolving escalated IT issues, ensuring seamless system operations, and delivering excellent customer service. Key Responsibilities: Provide 2nd line support for escalated issues across Microsoft, VMware, and Veeam technologies. Troubleshoot and resolve incidents related to Windows Server … resolve complex issues. Ensure documentation and ticketing systems are kept up to date. Assist in IT projects, including migrations, deployments, and upgrades. Deliver exceptional customer service while maintaining SLAs. Required Skills & Experience: Proven experience in a 2nd line IT support role, ideally within an MSP. Strong knowledge of More ❯

recognized by customers and industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over More ❯

skills and experience: The ideal candidate will have expertise in telecom processes and technologies, focusing on integrating Salesforce, ServiceNow, and CSG solutions to optimize service delivery and operational efficiency. Solution Design: Develop comprehensive E2E solution designs that align with business requirements and enhance customer experience. Integration Expertise: Design … system interaction through effective interface designs. Technical Leadership: Provide technical guidance throughout solution implementation. Stakeholder Engagement: Work closely with cross-functional teams, including sales, customer service, and IT, to align solutions with business objectives. Desirable: Knowledge of Test & Diagnostics applications. Required: Mandatory BSS Applications Knowledge: CRM, Product Catalog … Order Orchestration, Billing, Enterprise Reporting, Service Assurance. Preferred: Salesforce, CSG, ServiceNow. Fibre Access Network Expertise: Strong understanding of network nodes, topologies, and functionality. Telecom Strategy & IT Process Improvement: Ability to assess and enhance internal functions, systems, and business strategies to support future growth. Architecture Best Practices: Experience with telecom More ❯

and data. (Brands: Zyxel) We are seeking a Support Specialist with a passion for technology, strong problem-solving skills, and a commitment to excellent customer service. In this role within our technical team, you will be responsible for: 1st Line Technical Support Assist customers by phone and email, answering More ❯

role will be in support of a small team of Hardware/Software Engineers and will undertake all aspects of 2nd line support and customer requests. As a Hardware Support Engineer, you will be required to: Ensure maximum uptime of systems to meet agreed customer Service Level … CAD design to automate circuit board testing. Collate, maintain, and action a hardware defect database and maintaining a MTBF log of equipment. React to customer enquiries and generate reports with supporting evidence if requested. Maintain and promote high personal standards in environment, safety, health, security and quality and be … annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits More ❯

iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 1+ years similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of More ❯

iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 2+ years similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of More ❯

an innovative IT consulting company dedicated to providing exceptional solutions. You'll be part of a supportive team committed to professional development, delivering outstanding customer service, and exceeding client expectations. Small but mighty, this company offers numerous opportunities for involvement in exciting projects. Our client is committed to More ❯

development, particularly in C# and WPF Experience with software repositories, such as Git or Mercurial Strong mathematical and problem-solving abilities Excellent communication and customer service skills Adaptability, initiative, and a passion for innovation Why Join This Company? This company is at the forefront of cutting-edge technology More ❯

development, particularly in C# and WPF Experience with software repositories, such as Git or Mercurial Strong mathematical and problem-solving abilities Excellent communication and customer service skills Adaptability, initiative, and a passion for innovation Why Join This Company? This company is at the forefront of cutting-edge technology More ❯