Support Delivery Lead (EMEA)
- Hiring Organisation
- Annata
- Location
- Oxford, Oxfordshire, UK
- Employment Type
- Full-time
tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates and requests. 3. Manage the D365 service updates when applicable. 4. Manage customer Business as Usual … escalation of support tickets where SLA may breach. 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings. 8. Maintain strong relationships with other departments within Annata, ensuring the customer and partner tickets are resolved quickly. 9. Managing ...