10 of 10 Remote Incident Management Jobs in Scotland

time. Your role Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimize Remedy application performance more »

time. Your role Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimize Remedy application performance more »

Mobile Device Management Engineer Position Description Are you passionate about mobile device management and looking for your next challenge? End User Compute (EUC) is seeking a skilled and motivated MDM Engineer to join our team. CGI was recognised in the Sunday Times Best Places to Work List … as part of a shared service MDM team Your future duties and responsibilities • Manage tickets and queues in ITSM platforms. • Monitor and respond to incident and problem tickets. • Ensure mobile device compliance in corporate and educational settings. • Collaborate with the team on projects, including patching, application deployments, and tech … site-based issues. • Customer-facing experience with strong communication skills. • Capability to perform workshop repairs on supported products. General Skills • Strong ticket and queue management abilities. • Knowledge of ITSM tools and processes. • Attention to detail and diligence. • Excellent communication and interpersonal skills. • Effective teamwork and independent work capabilities. • Strong more »

Job Description Mobile Device Management Engineer Are you passionate about mobile device management and looking for your next challenge? End User Compute (EUC) is seeking a skilled and motivated MDM Engineer to join our team. As an MDM Engineer, you will play a key role in supporting mobile … serving as the first line of mobile support. Your future duties and responsibilities Manage tickets and queues in ITSM platforms. Monitor and respond to incident and problem tickets. Ensure mobile device compliance in corporate and educational settings. Collaborate with the team on projects, including patching, application deployments, and tech … site-based issues. Customer-facing experience with strong communication skills. Capability to perform workshop repairs on supported products. General Skills Strong ticket and queue management abilities. Knowledge of ITSM tools and processes. Attention to detail and diligence. Excellent communication and interpersonal skills. Effective teamwork and independent work capabilities. Strong more »

Sector: Banking and Financial Services Role: Manager Contract Type: Permanent Hours: Full Time About this role At the heart of BlackRock, the largest investment management firm in the world, is the Aladdin Product team. Being a member of Aladdin Product means working with the industry's thought leaders to … ensuring that changes were fully completed, and any affected services restored. You will identify process improvements for change implementation and weekend checkouts; aid in incident management and root cause analysis. Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user applications … to understand and improve the operating quality of production environments. Engage in clear and concise communications both verbally and in writing. Effectively interact on incident bridges and calls to ensure all distributed team members are constantly informed. Engineer solutions to expedite recovery of environment post weekend maintenances. Weekend Shift more »

for DevOps best practices to enhance efficiency and performance. Ensure alignment between infrastructure development and company objectives through a well-defined roadmap. Infrastructure Design & Management Architect, build, and maintain scalable, secure, and highly available cloud infrastructure. Implement infrastructure-as-code practices to ensure consistency and repeatability. Manage cloud platform … to enable seamless application deployment. Automate repetitive operational tasks to enhance efficiency and reliability. Ensure continuous improvement of DevOps automation frameworks and tooling. Monitoring & Incident Management Develop and implement advanced monitoring, alerting, and logging solutions to ensure system reliability. Lead incident response efforts, perform root cause analysis … Partner with Service Desk and Field Engineering teams to resolve escalated issues and improve workflows. Process Development & Support Provide technical insights and recommendations to management for process improvements and strategic initiatives. Collaborate with leadership to design and implement new processes to enhance operational efficiency. Mentorship & Leadership Mentor and support more »

the shape of: Database lifecycle support (provisioning/deletion/patching/upgrading/migrating) Back-up and Recovery Monitoring and Alerting Change and Incident Management Troubleshooting and Problem Solving Tuning and Optimisation Disaster Recovery Improving our processes through process automation, innovation and continuous improvement. Required experience: A more »

Requirements: Ensure compliance with CR GR SSI 001, CR GR SSI 023, GS EP INS 135, and L2-OPS-17-001 across all assets. Incident Management: Review, investigate, mitigate, and resolve cybersecurity incidents, anomalies, and threats promptly. Cyber Security Road Map: Assist in delivering key activities and act … reports. Solution Support: Roll out HQ security solutions, including administration and troubleshooting. Audits: Conduct site audits, recommend improvements, and track actions to completion. Vulnerability Management: Manage the industrial cybersecurity vulnerability process and ensure timely patching. Training: Develop and maintain industrial cybersecurity training materials and competence procedures. Emergency Response: Create … and maintain cyber emergency and incident response plans. Project Involvement: Ensure cybersecurity requirements are captured in new projects and modifications. Culture Promotion: Promote a positive cybersecurity culture and participate in annual events and presentations. Innovation: Support the design and rollout of safer architecture solutions and stay updated on emerging more »

SQL Server). Database lifecycle support (provisioning/deletion/patching/upgrading/migrating) Back-up and Recovery Monitoring and Alerting Change and Incident Management Troubleshooting and Problem Solving Tuning and Optimisation Disaster Recovery The ideal candidate will possess: A strong understanding and experience of database administration more »

and will assist with the delivery of projects within the teams' focus – this includes out of hours. Additionally, you’ll provide technical support (including incident and problem resolution for systems and processes in complex environments). Key responsibilities Support and implement changes to our estate within LBG as required … incidents and problems across the LBG estate in line with LBG KPI’s. Represent our support team in WAR room/conference calls with incident management and technical teams collaborating to restore service. Support testing cycles and cycling this back with collaboration to test managers on results Provide more »