1 to 11 of 11 Service Analyst Jobs in Scotland

Due to the continued success and expansion of Magdalene we have an exciting opportunity for a Service Desk Administrator to be part of our Service Team, working in our 24x7 Service Management Centre in Kirkintilloch, Glasgow Note - you will be required to work 2 days on/… nights on followed by 4 days off. Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks for both public and private sectors of the … solutions. The role & responsibilities: In this full time, permanent role, you will be part of a team working on a 24x7 shift pattern providing service support to our customers, from receipt of issue through to resolution. You will be scheduling and allocating work and providing excellent support to our more »

The role - IT Service Desk Analyst The salary - £23,000 - £25,000 The location - Aberdeen This role is on-site 5 days a week. Hybrid working is not an option for this role. I'm working with a fantastic organisation who are looking to add an IT Service Desk Analyst to their team to be the primary point of contact for all 1st line support queries. As part of the role the successful candidate will be responsible for taking ownership of technical issues for the organisations internal helpdesk, ensuring they see them through to their resolution … skills and build upon their knowledge to take on 2nd line responsibilities. Your day-to-day: You'll be responsible for the internal IT service desk, taking ownership of technical issues and troubleshooting them where possible. Escalating to senior IT engineers where required. Liaising in-person and remotely with more »

The role - IT Service Desk Analyst The salary - £23,000 - £25,000 The location - Aberdeen This role is on-site 5 days a week. Hybrid working is not an option for this role. I'm working with a fantastic organisation who are looking to add an IT Service Desk Analyst to their team to be the primary point of contact for all 1st line support queries. As part of the role the successful candidate will be res... more »

The role - IT Service Desk Analyst The salary - £23,000 - £25,000 The location - Aberdeen This role is on-site 5 days a week. Hybrid working is not an option for this role. I'm working with a fantastic organisation who are looking to add an IT Service Desk Analyst to their team to be the primary point of contact for all 1st line support queries. As part of the role the successful candidate will be responsible for taking ownership of technical issues for the organisations internal helpdesk, ensuring they see them through to their resolution … skills and build upon their knowledge to take on 2nd line responsibilities. Your day-to-day: You'll be responsible for the internal IT service desk, taking ownership of technical issues and troubleshooting them where possible. Escalating to senior IT engineers where required. Liaising in-person and remotely with more »

Managed Services Analyst Livingston Hybrid Bright Purple are on the lookout for an experienced IT professional to join our client's Livingston office. You will be joining a close-knit Managed Services team who support operations both internally and externally. Benefits: Flexibility, work from home 3days per week Employee more »

Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support. You will be required to take ownership of a variety of service … ensure that they are recorded and progressed in a timely manner. This role will require you to organise, prioritise and resolve day to day Service Desk tickets. To do this you will be required to have excellent telephone and technical skills, ensuring that service targets. Responsibilities · Provide day … available and up to date to ensure agents have necessary knowledge at their fingertips. · Provide excellent technical support skills · Maintain a detailed understanding of Service Desk working practices and procedures essential. · Maintain customer focus · Maintain personal KPI's in line with objectives by maintaining required work. Experience required · Minimum more »

IT Services Analyst Location: Edinburgh Salary: £25,305 - £29,102 per annum (pro rata) Contract: Permanent; Full Time (35 hours per week) Closing Date: Friday 21 June 2024 Our client has an exciting opportunity available for an experienced IT Services Analyst, to provide 1st and 2nd line support … remotely for their hospices, offices and shops. This is a varied, interesting role that will require a solid technical skillset, combined with excellent customer service skills. The role As part of the IT Service Desk team, you'll provide a broad range of software and hardware support to … their employees across Scotland. The service desk is the single point of contact for users with issues, queries and requests related to their IT solutions and you will help ensure those issues are resolved effectively and efficiently. Their ambition is to reach every family in Scotland who is living more »

IT Services Analyst Location: Edinburgh Salary: £25,305 - £29,102 per annum (pro rata) Contract: Permanent; Full Time (35 hours per week) Closing Date: Friday 21 June 2024 We have an exciting opportunity available at CHAS for an experienced IT Services Analyst, to provide 1st and 2nd line … remotely for our hospices, offices and shops. This is a varied, interesting role that will require a solid technical skillset, combined with excellent customer service skills. The role As part of the IT Service Desk team, you’ll provide a broad range of software and hardware support to … our employees across Scotland. The service desk is the single point of contact for users with issues, queries and requests related to our IT solutions and you will help ensure those issues are resolved effectively and efficiently. At CHAS our ambition is to reach every family in Scotland who more »

Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support … the internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and … both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something more »

Our client is looking for a for a Service Desk Analyst for a contract position, located in Aberdeen. ROLE: To help develop, implement and operate a service desk structure based on ITIL practices in order to support users and manage maintenance and use of the IT systems more »

Managed Services Analyst Livingston Hybrid Bright Purple are on the lookout for an experienced IT professional to join our client's Livingston office. You will be joining a close-knit Managed Services team who support operations both internally and externally. Benefits: Flexibility, work from home 3days per week Employee more »