26 to 50 of 140 Service Delivery Jobs in the South East

2nd Line Service Desk Engineer Surrey Onsite Role x5 Days £35k-£40k + Benefits My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer. As a 2nd Line Service Desk Engineer, you will be providing IT support to … end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to … cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress more »

Position: CHP Service Engineer Location: Mobile covering sites in the Slough, Heathrow and Reading area Salary: £35-37k (Neg DOE) per annum, company van, tools, phone, laptop and excellent benefits Hours: 37.5 hours per week Monday to Friday no shifts Undertake weekend roster duties as required Our Client … in the UK using a range of Engine manufacturers including MTU, Cummins, MAN, Guascor, Perkins and Jenbacher, incorporating the latest control systems. Their large service team, supported 365 days a year by the CHP control centre, minimises downtime. The Role: Travel daily to client sites to carry out planned … and reactive maintenance of combined heat and power units. Safely operating and maintaining all site CHP plants ensuring full service delivery in line with contracted KPIs. Using Computer based diagnostic tools to fault find on a range of plant equipment. Interaction with our clients on a daily basis more »

a crucial role in ensuring the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important … process and day-to-day support Taking leadership in ensuring project timelines and updates are accurate Building skills to foster good client relationships. 2) Service Delivery Analyst: Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use and support … of the systems 3) Lead Service Delivery Analyst: Provide mentorship and support to peers. Assist in training new team members. Serve as an immediate escalation point for complex issues before involving Senior Analysts. 4) Senior Analyst: Take a leadership role in managing a team of analysts across different more »

of choice is actively seeking an addition within their expatriate compensation & payroll team. The successful candidate will be responsible for the day-to-day service delivery to customers. This includes supporting the activation of new services and ensuring an excellent customer experience. You will also work closely with … management of workload and working to deadlines. Ability to work collaboratively with customers and support team members to achieve right outcomes. Project management and service delivery experience. Excellent verbal and written communication skills. Ability to articulate and apply logical decision-making. APPLY NOW Please forward your CV or more »

This is an exciting opportunity for an exceptional, experienced Technical Incident Manager to join an established operation with scope to drive and enhance the service at every opportunity. Key Responsibilities -To personally oversee and be responsible for all P1 incidents and ticket escalation through to resolution. -Manage the P1 … the trigger of the P1 workflow -To provide accurate and concise client communications with regards to ticket updates and management including specific reporting to Service Account Managers and Service Delivery Managers -Ensuring the Incident management system is kept up to date throughout the lifecycle of a P1 … is in place to manage similar repeat P1 tickets -Knowledge and understanding of 3rd Party manufacturer support contracts working with key partners in overall delivery of service to clients. Reviewing and aligning 3rd party support offerings with contracts and commitments, this will include working with Suppliers & Manufactures/ more »

Service Desk Team Leader Location: Whiteley, Hampshire Looking for an opportunity to make an impact?.. The Role: Reporting into the Head of Customer Enablement, where you will be responsible for the general day to day supervision of the existing Service Desk Team and the achievement of excellent … service delivery and productivity. You will need to demonstrate the Leidos values; Integrity, Innovation, Agility, Collaboration and Commitment in line with the Head of Customer Enablement, to promote these within the team. You will be a key point of contact for initial escalation for all Service Desk … ensure smooth team operations and effective collaboration with other internal/external IT Teams and 3rd Parties. Key Responsibilities: Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for more »

As a Senior Regional Service Engineer, you will join a dedicated service team, where you will play a pivotal role in upholding the Krcher brand while delivering exceptional service to their customers. Within this role you will predominantly, maintain and repair for the South West covering where … be Oxford to Swindon. This role offers an exciting opportunity to contribute to the growth and success of Krcher by providing first class professional service and support for industrial cleaning equipment. Krcher, a globally recognised leader in cleaning technology renowned for commitment to innovation, quality, and customer satisfaction, Krcher … offers a dynamic work environment where employees can excel and grow professionally. Key Responsibilities for the Senior Regional Service Engineer Maintain a high standard of service and repair on all cleaning equipment, ensuring world-class service delivery Serve as a custodian of the Krcher brand, embodying more »

Do you love speaking with customers and clients and helping them to resolve their queries? If yes, we’d love to talk! Role Info: Service Desk Associate Crawley, West Sussex/Hybrid Opportunities £30,000 - £40,000 Plus benefits including pension, private health insurance, tech allowance and more… Level … Entry Level/Junior Values: Transparency, Authenticity, Hungry to Learn, Accountability, Customer-Centricity, Effective Collaboration, Autonomy Product/Service: We deliver strategy-led solutions that address the most important technological challenges: cyber resilience and hybrid cloud infrastructure Clients include: David Lloyd Clubs, Sony, Polestar, Royal Albert Hall Awards: SME … News Best Cyber Resilience Service Provider 2023, CRN Channel Awards 2022 Highly Commended, Lloyds Bank New Business of the Year 2022 Finalist, Corporate Live Wire Innovation and Excellence Awards 2022 About Us: We're a vibrant technology solutions provider delivering transformation projects across the UK. Our excellent reputation has more »

infrastructure landscape, and assess suitability to move to the target hosting platform. Once this is determined, the team will then work with the application service providers and the cloud hosting technical teams to migrate or re-platform the applications over in a controlled and staged manner. Job Responsibilities Conduct … discovery activities with new prospective tenants and coordinate migration/transition activity with them and the hosting service delivery team, including reporting and managing aspects of the roadmap and alignment of dependencies with tenants. Plan and track dependencies between service and tenant, for example keeping prospective tenants … up to date with service roadmap to enable effective planning of the optimum time and workloads for migration where dependencies on new service features are identified. Produce clear status reports to keep all stakeholder informed of progress, risks, dependencies and issues. Customer and service focussed, ability to more »

How would you like to work for Opus, one of the UKs largest independent Managed Service Providers who have recently been recognised as World Class in the Best Companies to work for Awards? Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting opportunity … for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to deliver high-quality … IT services. Where? Join our Service Delivery Team You will be responsible for: Managing a team of approx. 8 (1st 3rd line IT technicians) including hiring, training, and performance management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled resource more »

North and Rapid Response & Intermediate Care Clinical Lead South and UCR to ensure RRIC and the UCR squads operate as one countywide flexible, standardised service across Buckinghamshire. The post holder will be a highly experienced registered professional, who has the drive and ability to support the transformation and working … with their colleagues to ensure that the workforce has the skills and competence that ensures the delivery of the service is safe, responsive and effective in preventing hospital admissions and facilitating hospital discharges. Main duties of the job The operational and clinical management includes accountability for budget, workload … Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application. We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion more »

patterns – 24x7 cover, average of 38hrs per week. Mixture of 8/9 and 12hr shifts The Senior Infrastructure Engineer is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. …/7 365 role. Key Skills: • Communication both written and verbal • Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) • Service Level Management (Incident, Problem and Change Management) Operational Responsibilities: • Technical Management. • Coordination of Command Center and Technical Teams for problem determination and recovery • Identify … and implement service improvements. • Own and drive all service incidents through to service recovery. • Planning and Implementation of weekend maintenance period tasks • Manage change activity on live services. • Shift lead for Command Center team Additional Responsibilities: • Participate in 24/7 Rotating Shift Pattern • Support end to more »

Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering, the administration of the … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a Service Desk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all lines … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this Service Desk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They promote an more »

focused, experienced as a Field IT Support Technician, and have previous 2nd Line IT support experience on client sites working for an IT managed service provider (MSP). You will join our Service Delivery Team based out of the Milton Keynes office. The successful Field IT Support … and able to follow the process of using a ticketing system. The successful candidate will ensure that our customers receive an excellent and consistent service experience. Key Responsibilities Acting as the client facing representative for all technical service requests on client sites (most client sites are within a … mile radius of the Milton keynes office, this includes London) Logging and maintaining support issues detail throughout a service ticket lifecycle (using ConnectWise Manage) Responding appropriately to more complex problems through escalation. Prioritisation and management of workload to ensure client SLAs are met. Owning, managing, and resolving incidents, completing more »

it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is on site 4 days per week in the Ashford office so … will be reimbursed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of … to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. more »

Service Desk Technician Chalfont Salary: Up to £25,000 Essential Criteria; Able to work in the UK full time (no sponsorship available). Experience working in an IT/Helpdesk support position, supporting software, hardware, applications (2+ years). Able to travel to Chalfont (five days per week). … Microsoft Office 365 skillset; support, troubleshooting and administration). Are you passionate about technology and dedicated to delivering exceptional support? As part of the Service Delivery Team, you'll play a vital role in supporting the employees by offering technical assistance for TV, radio, streaming, and IT services. … Job Description Accurately logging incidents into the helpdesk. Speaking to customers to handle requests, troubleshooting issues, and ensuring timely resolution of service requests. Operating a switching matrix, you will form part of the transmission chain, ensuring that correct audio sources reach the desired destination. Your technical expertise will be more »

Basingstoke Full Time On site We are looking for a Migration Architect to work as part of a multi skilled agile team, including security, service and management where teamwork is paramount. Due to the nature of this work, candidates must have live, valid DV Clearance prior to starting work. … Media, Scripts, configuration), support the systems integration with the wider solution, support and direct the creation of supporting documentation necessary to support the releases delivery into live service. Identification of the applications service requirements in order to ensure reliable operation specifications in accordance with agreed standards. The provision … of application maintenance and support services, either directly to users of the applications or to service delivery functions. Your experience Experience of the delivery of Windows Enterprise infrastructure into high threat critical national infrastructure programmes. Experience of meeting expectations around governance, system security, the need for administrative more »

Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is looking for an experienced Repairs Services Delivery Manager to work within their Property Services department, THS Thrives Homes Services our in-house team who carry out their repairs and maintenance work. … the freedom to work as little or as often as they like from Thrive's state-of-the-art offices. Other Responsibilities: Supporting the delivery of team objectives by actively encouraging good performance and promptly dealing with poor or below standard performance or behaviours. Ensuring effective communication with team … encourage Continuous Professional Development. Encourage team creativity and innovation and create an environment for this to develop. Review policies and procedures relating to the delivery of building and building services maintenance works, ensuring they are in line with legal requirements and good practice with the support of Head of more »

etc Providing basic training and guidance to users on IT tools and best practices Coordinating and training admissions staff to ensure consistent and effective service delivery Monitor and manager IT helpdesk tickets, ensuring timely responses and resolutions Documenting technical procedures and issue resolutions for future reference Represent COPC … below is what we would need from you: Strong problem solving skills and the ability to troubleshoot technical issues efficiently Excellent communication and customer service skills to assist users effectively and convey technical information clearly Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and … committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run more »

Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering, the administration of the … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a Service Desk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all lines … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this Service Desk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They promote an more »

project lead fostering trusted relationships with key stakeholders. What you will do: Leadership & Business Management Responsibility and accountability for project budget control and financial delivery of the Cladding Remediation projects. Effective and proactive communications supporting internal comms teams and dealings with freeholders and management companies to ensure delivery … and scope negotiation with design teams, contractors, freeholders, and management companies. Ensure awareness of political, regulatory, industry related and environmental developments which may impact delivery and priorities as necessary. Responsible for ensuring coordinated media management through internal/corporate communications teams. General awareness of Insurance on remediation schemes. Communicate … environmental management, working with our internal HSE team and engaged advisors. Ensure awareness of political, industry related and environmental developments which may impact on delivery and phasing of the project. Ensure delivery of the expected requirements, including timescales, quality, & risk mitigation, ensuring effective oversight of the works, completion more »

a dynamic and visionary leader adept at managing complex, multi-faceted digital healthcare projects. The Programme Director will ensure the strategic alignment, execution, and delivery of these initiatives, fostering innovation, ensuring technical assurance, and championing a data-driven culture across the organisation. Main duties of the job The responsibilities … alongside the Chief Clinical Information Officer [CCIO] and the Chief Nursing Information Officer [CNIO] to ensure that systems and processes focus on supporting the delivery of safe and effective services to the population of North Kent and Bexley. About us We are committed to being an inclusive and diverse … Forces Community. If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the more »

flexible between 8:00am to 6:00pm 🏢 Hybrid Working: A minimum of 2 days a week in the office is required. 👋 Reporting to: Test Delivery Manager Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market … shipping solutions since 1993 for retailers and third-party providers. Our solution, Intelligent Shipper, integrates directly into multiple carriers and provides smart and convenient delivery methods such as Tracked, Click and Collect, Locker Boxes, Next Day and more to help retailers and brands scale eCommerce. As a business, we … the acceptance criteria for each test phase are achieved Train and mentor new Joiners and other Team members Key working relationships: · Head of Testing & Service Delivery · Testing Team · Development · Business Analysts · Application Support Team ✅ Expected experience & skills: Minimum 5 years proven track record in software test lead roles more »

within the team to effectively support the new platforms. You will support the deployment of an Enterprise Resource Planning (ERP) system across their Sales, Service, Order Management and Finance and Operations (incl Supply-Chain, Warehousing and Logistics) functions by upskilling resources, putting in place proper governance, processes and controls … apply a holistic view to ensuring their platforms are effectively integrated. You will be part of the team providing 3rd line support to their Service Delivery team and provide guidance, coaching, assistance and documentation as needed. Key Behaviours Flexibility Excellent communication Ownership Problem solving Collaboration Proactivity Tasks/… the smooth adoption of new processes and technologies within the organisation. Co-ordinating within the Portfolio, IT, Implementation partner and Business functions to agree delivery schedules for system configuration, developments and testing, and to deliver on the implementation, user acceptance, transition to support and sign off. Be a key more »

scale, who are looking for a Business Applications Support Lead to join the growing team. This newly created role will lead the business applications service desk to ensure all SLA's are met effectively, develop and implement policies and procedures that will increase efficiency and enhance customer service across all aspects of the service desk and also participate in ISO audits and maintain ISO standards when required. The ideal candidate will have strong technical expertise, excellent leadership skills, and a deep understanding of business processes and applications. Role & Responsibilities: Lead the operations of the service delivery and support desk to ensure the effective management of 1st, 2nd and 3rd line support. Oversee the daily operation and support of business applications, ensuring their availability, reliability, and performance. Act as a liaison between the IT department and business units, understanding their needs and translating them more »