Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Teleperformance
based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, Ticketmanagement, Hardware & Software support, Fault finding, Troubleshooting, Deployment, Networking, and ensuring compliance with both internal and external security audits and accreditations. Duties · Troubleshooting more »
technology services, enabling our community to make the most of the resources available to them. ? What You'll Do: Take ownership of the helpdesk ticketmanagement process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting … blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac more »
