3 of 3 Microsoft 365 Jobs in Sunderland

and in turn develop your technical skills by supporting some challenging and interesting products and technologies. Key Responsibilities: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support … to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Liaising with colleagues and stakeholders to ensure that services are being delivered effectively and efficiently Job Requirements: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Providing first point contact support … maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Exceptional customer service skills- Active Directory/Microsoft Entra ID- Microsoft Office 365 Administration Desirable Skills & Experience - Microsoft Office 365 Administration- Windows Server 2016-2022 Administration- Microsoft SQL Server Administration (Database support, maintenance plan management)- Management and More ❯

a small team of solutions architects, ensuring frameworks and standards are applied Technical Services – lead a team of technical engineers providing engineering services across EUC, data platforms, Network infrastructure, M365, Cloud hosting etc Project Management – oversee delivery of key IT initiatives in line with governance standards Support – lead a disparate team of field engineers providing hands-on support across various More ❯

a small team of solutions architects, ensuring frameworks and standards are applied Technical Services - lead a team of technical engineers providing engineering services across EUC, data platforms, Network infrastructure, M365, Cloud hosting etc Project Management - oversee delivery of key IT initiatives in line with governance standards Support - lead a disparate team of field engineers providing hands-on support across various More ❯