2 of 2 Microsoft 365 Jobs in Sunderland

and in turn develop your technical skills by supporting some challenging and interesting products and technologies. Key Responsibilities: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support … to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Liaising with colleagues and stakeholders to ensure that services are being delivered effectively and efficiently Job Requirements: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Providing first point contact support … maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Exceptional customer service skills- Active Directory/Microsoft Entra ID- Microsoft Office 365 Administration Desirable Skills & Experience - Microsoft Office 365 Administration- Windows Server 2016-2022 Administration- Microsoft SQL Server Administration (Database support, maintenance plan management)- Management and More ❯

business areas and processes Collaborate with IT, Procurement, and process owners to map personal data processing activities Maintain detailed records of all data protection requests and processing activity Use Microsoft Purview to classify and manage data across the Group tenancy Work with Group InfoSec to implement data loss prevention policies Contribute to strategic compliance initiatives led by the Data … for someone who is: Self-motivated and committed to continuous improvement Analytical, with strong problem-solving skills Detail-oriented and highly organised A clear and confident communicator Proficient in Microsoft 365 and comfortable working with data Qualifications & Experience: A data protection qualification (or willingness to obtain one) Some experience in a data protection or compliance role is More ❯